Private host

El Secreto Hotel Bacalar - Todo Incluido

3.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for El Secreto Hotel Bacalar - Todo Incluido

Front of property – evening/night
View from room
Aerial view
Premium bedding, down duvets, individually decorated
Exterior

Reviews

6.8 out of 10

Popular amenities

  • All-inclusive
    All-inclusive
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
Tinto Mz. 243, Xul-Ha, QROO, 77930
  • Lake Bacalar
    8 min walk
  • Laguna Milagros
    8 min drive
  • Laguna Bacalar Ecological Park
    19 min drive
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    28 min drive

Room options

Superior Room, Terrace, Garden View

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Family Room, Balcony, Lagoon View

  • 28 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Comfort Room, Garden View

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Panoramic Room, Terrace, Lagoon View

  • 31 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Grand Room, Terrace, Lagoon View

  • 31 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Twin Bed

Similar properties

About this property

El Secreto Hotel Bacalar - Todo Incluido

Hotel with free parking, in the vicinity of Laguna Bacalar Ecological Park
Along with a restaurant, this hotel has spa services and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include tour/ticket assistance and a garden. Change of towels is available on request.
El Secreto Hotel Bacalar - Todo Incluido offers 14 air-conditioned accommodations with complimentary bottled water and irons/ironing boards. These individually decorated and furnished accommodations include desks. Beds feature down comforters and premium bedding. Cable television is provided.

Bathrooms include showers and complimentary toiletries. This Xul-Ha hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services.
During your stay at El Secreto Hotel Bacalar - Todo Incluido, you're just a quick walk from Lake Bacalar. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Services include tour or ticket assistance
  • 12.2 mi (19.7 km) from Laguna Bacalar Ecological Park
  • Pets welcome for a fee
Some rates at El Secreto Hotel Bacalar - Todo Incluido are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

There's a restaurant on site. Public spaces have free WiFi. Spa services, a terrace, and tour/ticket assistance are also featured at El Secreto Hotel Bacalar - Todo Incluido. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Xul-Ha hotel.

El Secreto Hotel Bacalar - Todo Incluido has a restaurant on site.

All-inclusive details

All-inclusive room rates at El Secreto Hotel Bacalar - Todo Incluido are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 1 restaurant

Things to do

  • Spa services

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Tour/ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • No lift (single-level property)
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 26-inch TV
  • TV channels

Food and drink

  • Free bottled water

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 16.67 per accommodation, per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 0.98 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 16.67 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival.

Property is also known as

El Secreto Hotel Bacalar
Secreto Bacalar Todo Incluido
El Secreto Hotel Bacalar - Todo Incluido Hotel
El Secreto Hotel Bacalar - Todo Incluido Xul-Ha
Secreto Hotel Bacalar Vista a Laguna All Inclusive
El Secreto Hotel Bacalar - Todo Incluido Hotel Xul-Ha

El Secreto Hotel Bacalar - Todo Incluido Reviews

Reviews

6.8
Rating 10 - Excellent. 13 out of 27 reviews" "
Rating 8 - Good. 2 out of 27 reviews" "
Rating 6 - Okay. 2 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 8 out of 27 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ricki

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is possible that I have been to a worse hotel than el Secreto in my 49 years of professional flying, but if so, I cannot remember it. First of all, the hotels advertisement online is a total misrepresentation. A fabrication. Simply a lie. It is not an all inclusive hotel. It is a very dirty and unsanitary hovel. My bathroom was covered in mold and mildew. No hot water in the sink. No soap. No clothes iron. Toilet would not flush. Unreliable internet. My room had an insect infestation and I was bitten several times during the night. No television. Howling cats roam the halls at night.The “kitchen” is a converted metal oceangoing container set outside in the side yard. On the way to the kitchen you will negotiate dog vomit on the steps and then starving dogs around and inside the container/kitchen. Food was cold and poor quality. I suffered nausea and diarrhea. Trash is piled in areas within 200 feet of el Secreto. Rats and other rodents infest the garbage dumps. I have PHOTOS. HAPPY TO SHARE. I was scheduled for a four night stay on my business trip. I complained to the manager the first morning. He promised a refund the full amount for the remaining three nights. As of this writing, and after several attempts to contact the manager, I have received no refund.
Stayed 4 nights in Dec 2023

2/10 Terrible

Megan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were informed by the property that our reservation was canceled. I am extremely upset and annoyed. We weren’t informed by Expedia about this “cancellation”.
Stayed 1 night in Dec 2023

2/10 Terrible

Ignacio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Yvette G

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so nice, welcoming, and hospitable! All the gentlemen and ladies working there are extra helpful and courteous, they really made our stay that much more enjoyable. The food was delicious, all hand made ro order. The hotel is in a perfect spot at the bottom of Bacalar Lagoon, not too far from the city or the Chetumal airport. It's peaceful and clean!
Stayed 4 nights in Jul 2023

8/10 Good

Ana

10/10 Excellent

Azucena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and relaxing place!
Excellent! Very quiet place with lagoon, friendly and helful staff, padle board and kayak service, breakfast included, restaurant, close to Bacalar town, free inside parking. Special thanks to Esteban; there was an incident with booking one of our rooms, they worked out to gave us the refund in meals credit 👍
Stayed 1 night in Dec 2022

6/10 Okay

Heather

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The name is misleading- it suggests you are staying in Bacalar, when in fact you are quite far away! Staff was very helpful but the apartments need a lot of work. Mold and mildew was rampant! Restaurant is overpriced!

10/10 Excellent

Emilio

Stayed 2 nights in Nov 2022

2/10 Terrible

Linda

Stayed 2 nights in Oct 2022

10/10 Excellent

Josefina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great, the food was good, and everyone was kind.
Stayed 2 nights in Aug 2022

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rally like the property I fell like I was home. The only thing I will add more sighs how to get there
Stayed 1 night in Jun 2022

4/10 Poor

Roupen

Liked: Cleanliness
Overpriced camping
More like camping than a quality hotel. Don't be fooled by the pictures on the internet. Very minimal room with very little space. Complimentary breakfast was fruit and granola (expected more). Extremely hard to find. Frustrating because they changed the name but haven't changed their sign. Extremely overpriced for what you get.
Stayed 1 night in May 2022

2/10 Terrible

Rene

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Pésimo de lo horrible más feo
No hubo quien recibiera en 30 minutos. Nos cobraron de más No fue todo incluido Nos querían cobrar aparte el IVA No hubo agua caliente El baño está en MUY mal estado Quise cancelar pero no había manera
Stayed 1 night in Jan 2024

6/10 Okay

Patricia

Travelled with partner
Disliked: Amenities
La gente que hospedan es muy ruidosa y no hay nadie que cuide o ponga orden, no tienen suficiente personal, no hay bebidas, contraté todo incluido y no hay ese servicio, solo desayuno pero a partir de las 7:30 am
Stayed 1 night in Nov 2023

2/10 Terrible

MARIA

Stayed 2 nights in Jun 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 1 night in Feb 2023

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encanto
Stayed 1 night in Feb 2023

8/10 Good

Gabriel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Bien ,solo un tema Lo venden como destino : Bacalar y no lo es Fuera de eso todo bien
Stayed 2 nights in Jan 2023

2/10 Terrible

Christian

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la ubicación del hotel, un lugar muy íntimo y frente al lago le da un toque especial. El personal es muy atento.
Stayed 2 nights in Nov 2022

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

2/10 Terrible

Heriberto

No conocimos el hotel
No pudimos dar con el hotel, las calles son brecha, sin alumbrado, la comunicación con el hotel por teléfono no era clara, NO pudimos dar con la entrada al hotel
Stayed 2 nights in Oct 2022

10/10 Excellent

ALAIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok but it was one of our one month travelling more expensive hotel we get and it was not the best batheroom doen t have hot water little musty some differente way in the shower clean but not great not easy swimming not really nice to go apperciate in the lagune best to go to bacalar the breakfast included is cheap but good ok but the less it s just near a big electric station who s make an noise all night and like the place are incredible nice view lake three is beautiful sure quiet you here at miles away this noise
Stayed 1 night in Oct 2022

4/10 Poor

elias

Stayed 1 night in Aug 2022