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The Ritz-Carlton, Xi'an

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton, Xi'an

Lobby sitting area
Front of property – evening/night
Premium bedding, minibar, in-room safe, individually decorated
Club Suite, 1 Bedroom, City View | Living area
2 bars/lounges, lobby lounge, rooftop bar

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Spa
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
No. 50, Keji 2nd Road, Xi'an, Shaanxi, 710075
  • Golden Eagle
    17 min walk
  • Hacker-Pschorr Bräuhaus
    15 min walk
  • Wei 1-jie Station
    16 min drive
  • Xi'an (XIY-Xianyang Intl.)
    43 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Club Suite, 1 King Bed, City View

Premium bedding, minibar, in-room safe, individually decorated

Club Suite, 1 King Bed, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

Premium bedding, minibar, in-room safe, individually decorated

Room, 2 Double Beds, Non Smoking, City View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking, City View

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, City View

2 bars/lounges, lobby lounge, rooftop bar

Club Suite, 1 Bedroom, City View

  • 110 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

  • 74 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed, City View

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Premium bedding, minibar, in-room safe, individually decorated

Room, 2 Double Beds, City View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, City View (Club Level)

2 bars/lounges, lobby lounge, rooftop bar

Club Room, 1 King Bed, City View (Club Level)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, City View

2 bars/lounges, lobby lounge, rooftop bar

Club Room, 2 Double Beds, City View

  • 50 sq m
  • Sleeps 2
  • 2 Double Beds

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Exterior

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Pool
Hot tub
Spa
Parking included
4.8 out of 5, Exceptional, (102)
The price is €185
for 1 night
includes taxes & fees
1 Jan - 2 Jan
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About this property

The Ritz-Carlton, Xi'an

Luxury hotel with 3 restaurants connected to a shopping center in Xi'an
3 restaurants, an indoor pool, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour health club, a conference center, and self parking. Housekeeping is available on request.
The Ritz-Carlton, Xi'an offers 283 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club.

Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials and body treatments.
With your stay at The Ritz-Carlton, Xi'an, you'll be connected to a shopping center and within walking distance of Golden Eagle. Features include free WiFi in public areas, plus 3 restaurants and 2 bars.
  • Free WiFi
  • Grab something to eat at one of the 3 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, fitness classes, and yoga classes
  • 6 minutes by car from Shaanxi History Museum and 7 minutes from Drum Tower
The Ritz-Carlton, Xi'an offers its guests a children's pool, an indoor pool, and a 24-hour health club. There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Spa services, tour/ticket assistance, and a garden are also featured at the luxury The Ritz-Carlton, Xi'an. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of The Ritz-Carlton, Xi'an was completed in May 2019.

This Art Deco Xi'an hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Xian Kitchen 鲜厨房 - This buffet restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Tasuro 炙焰 - This sushi bar serves dinner only. Open daily.
景轩 - This restaurant specializes in Chinese cuisine. Open daily.
Lobby Lounge大堂吧 - This lobby lounge serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Flair天韵 - This rooftop bar serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (CNY 72 per day; includes in/out privileges)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 268 for adults and CNY 268 for children
  • 3 restaurants
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Xian Kitchen 鲜厨房
  • Tasuro 炙焰
  • 景轩
  • Lobby Lounge大堂吧
  • Flair天韵

Things to do

  • 24-hour fitness centre
  • Fitness classes
  • Children's pool
  • Indoor pool
  • Lifeguards on-site
  • Shopping centre
  • Spa services
  • Yoga classes

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre

Outdoors

  • Garden
  • Lifeguards on site
  • Pool sunloungers

Spa

  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Grab bar near toilet
  • Handrails in stairwells
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Renovated entire property – May 2019
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch LED TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: 100 percent of room rate
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Ritz-Carlton, Xi'an

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 408.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1000 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 268 for adults and CNY 268 for children
  • Self parking fee: CNY 72 per day (in/out privileges)
  • Early check-in fee: 100 percent of room rate (subject to availability)
  • Rollaway bed fee: CNY 408.0 per night
  • Laundry fee: CNY 200 per stay
  • Spa fee: CNY 2980 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

The Ritz-Carlton, Xi'an Hotel
The Ritz-Carlton, Xi'an Xi'an
The Ritz-Carlton, Xi'an Hotel Xi'an

The Ritz-Carlton, Xi'an Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 35 out of 40 reviews" "
Rating 8 - Good. 2 out of 40 reviews" "
Rating 6 - Okay. 3 out of 40 reviews" "
Rating 4 - Poor. 0 out of 40 reviews" "
Rating 2 - Terrible. 0 out of 40 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

ADELE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing experience - exceptional in every possible way. One of the best hotels we have ever stayed in. Rooms, staff, food - all was just fabulous and unforgettable.
Stayed 1 night in Sep 2024

10/10 Excellent

Lucia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and amazing services.
Stayed 2 nights in Sep 2024

10/10 Excellent

WENMING

Stayed 2 nights in Jun 2024

10/10 Excellent

Qiwen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent and really kids friendly.
Stayed 4 nights in Jun 2024

10/10 Excellent

Jeannie, Saint Augustine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Ritz Carlton Xi'an was truly exceptional, thanks to the impeccable service provided by Chief Concierge, Edward Miao. He went above and beyond his duties to ensure that every aspect of our stay was meticulously planned and executed flawlessly. From the moment we arrived, all our requests were promptly attended to, leaving us feeling completely at ease and well taken care of throughout our entire stay. Edward's attention to detail and his genuine dedication to creating a delightful experience for us truly made our time at the Ritz Carlton Xi'an unforgettable. His personalized recommendations and insider knowledge of the city truly enriched our visit, allowing us to experience the best that Xi'an has to offer. Our stay at Ritz Carlton Xi'an was made truly exceptional by the remarkable service provided by the service staff. Their unwavering commitment to ensuring our comfort and satisfaction made all the difference, and we are immensely grateful. Thank you for surpassing our expectations and for creating a delightful and memorable experience for us.

10/10 Excellent

Lawrence

Stayed 3 nights in Nov 2023

10/10 Excellent

Stephen

Stayed 3 nights in May 2023

10/10 Excellent

Meredith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
We had a fantastic stay at the Ritz Carlton Xi'an! The service from start to finish was perfect! A special thanks to Edward in concierge and Rianna in guest services for going above and beyond to make our stay perfect. The rooms were typical RC perfection and the food in the restaurant/room service was excellent! I highly recommend this hotel and if we ever come back we would absolutely stay here!
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While traveling in China over two weeks, I tried six hotels, which included multiple Ritz Carltons and a Four Seasons and this hotel by far was my favourite experience. This hotel surpassed all expectations as it relates to room quality and style. The staff was great, but their were occasionally language barriers, which was not the case at other hotels. The service has a whole was good and I cannot recommendation this hotel enough.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, modern hotel. Excellent staff keen to impress. Views our lovely of Xi'an city skyline. Nice spa facilities. Hotel was basically faultless, would be surprised if there is a better hotel in Xi'an.
Stayed 2 nights in Oct 2019

10/10 Excellent

Qiang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

hyuksoo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Yelena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a lush and beautiful hotel. The room was wonderful, nice beds and the lightning system was simply impressive! Bathroom was also something else! Pool, spa all well kept and luxurious. The check in was quick and in the room (not in the frontdesk as usual) which made it feel quite special. Staff is friendly and welcoming. My only suggestion is to hire more English speaking personnel. When calling frontdesk it was very complicated to understand and would get "my English is not very good" and was transferred to a supervisor. Happened twice. The personnel really seems polite and eager to help, dont get me wrong, but the language barrier makes it difficult. Same at the restaurant, the ladies in the entrance had to go find someone that spoke English. Luckily there is always someone :) . Nora's help with late check out was outstanding, very fast in her response and helped arrange airport pick up. Overall, it was a delightful stay, I would stay again without a doubt
Stayed 2 nights in Jul 2024

10/10 Excellent

XU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new and the room is comfortable.
Stayed 3 nights in Jul 2024

10/10 Excellent

zhengjia

Stayed 4 nights in Jul 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Fabio

Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

6/10 Okay

qian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Li Hon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
下次一定會再來
Stayed 4 nights in Nov 2023

8/10 Good

MA

Travelled with family
Liked: Property conditions & facilities, room comfort
Family vacation. Comfortable, near the Metro station and shopping centre.
Stayed 2 nights in Oct 2023

10/10 Excellent

Wai Tak

Stayed 1 night in Aug 2023

10/10 Excellent

Byung Je

Stayed 2 nights in May 2023