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Classic Double Room, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Room, Balcony, Mountain View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Hotel Description

During your stay at Hotel Crystal Mountain, you're just a quick walk from Silesian Beskids Landscape Park. You'll find features such as free breakfast and free WiFi in public areas, plus 3 indoor pools. This property offers pet-friendly amenities, such as food and water bowls.

  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • The 2 restaurants, poolside bar and bar/lounge offer choices for drinking and dining
  • Self-parking available for a fee
  • Splash around at the waterslide or swim in the seasonal outdoor and 3 indoor pools
  • Treat yourself to massages, body treatments or manicures and pedicures at Salon Dr Irena Eris Beauty Partner
  • Services include a children's club, a lifeguard on-site and a porter
  • On-site recreation includes a steam room and a sauna
  • Just a 3-minute walk from Silesian Beskids Landscape Park and a 4-minute drive from Andrzej Podzorski Beskid Museum
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Property Features

As a guest of Hotel Crystal Mountain, you'll find a full-service spa, 3 indoor swimming pools, a waterslide, and a sauna. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. A children's pool, a seasonal outdoor pool, and spa services are also featured at the family-friendly Hotel Crystal Mountain. For a fee, parking is available. Smoking is allowed in designated areas at this Wisla hotel.

  • 491 guestrooms or units
  • 2 dining venues
  • Conference rooms
  • Buffet breakfast (free)
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Laundry facilities

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Wisla Station (1.8 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Crystal Mountain offers 491 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. 50-inch flat-screen televisions come with digital channels. Bathrooms include a shower, slippers and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Private balcony
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.

Hotel Crystal Mountain has 2 restaurants on site.

Nearby Activities

3 indoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a waterslide and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snow sports gear
  • Bicycle rentals nearby

Spa Services

Salon Dr Irena Eris Beauty Partner has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages and facials.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Minimum age to access spa is 12
  • Thai massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path to lift
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorisation upon arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for PLN 250.0 per night.
  • Cots (infant beds) are available for PLN 50.0 per night.

Pet Policy

  • Pets: PLN 70 per pet, per night
  • Weight limit: 55 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash.

  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staffed front desk
  • Pets cannot be left unattended
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: PLN 3.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: PLN 70 per night
  • Pet fee: PLN 70 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: PLN 50.0 per night
  • Rollaway bed fee: PLN 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.