4/10 Poor
Marilyn
Travelled with family
21 Jan 2025
Disliked: Staff & service
The experience of dealing with staff was problematic. This is the first time in my husband and I, 32 years of marriage we ever had to argue with maid service. Here are the list of problems.
*The room cards constantly failed.
*We got a phone call at 1am in the morning waking us up, because the front desk thought we should not be there although we checked in the prior day. We thought it was fraudulent front desk call, so I hung up, then proceeded to call the front desk to confirm the phone call but no numbers were listed for the front desk or emergency information, so fearing for our safety we waited until the morning to leave the room. When we told the front desk what happened they made it seemed it was no big deal, I guess our safety didn’t matter.
*Check out is 11am in the morning, we told the front desk at 10:50am we went shopping so we should be ready to leave the room at 11:15am, her reply was check out is 11 and the place is full so she can’t wait until 11:15am. We went to our room to finish packing, on the way to our room we passed 5 empty rooms being cleaned. The worse was at 11:05 the maid service knocked on our door and told us we have to leave it’s passed our time, I informed her I spoke with the front desk already and we are packing to leave. Then at 11:10 the maid showed up again and insisted that we leave which was very upsetting, told her again I already spoke to the front desk and if she has a problem speak with the front desk. We left at 11:20am
Marilyn
Stayed 3 nights in Jan 2025