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SureStay Hotel by Best Western Whittington Rend Lake

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Hotel by Best Western Whittington Rend Lake

Exterior
Lobby
Standard Room, 1 Queen Bed, Accessible, Non Smoking
Free daily continental breakfast
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
13277 Freeway Lane, Whittington, IL, 62897
  • Pheasant Hollow Winery
    5 min walk
  • Southern Illinois Art and Artisans Center
    2 min drive
  • Rend Lake
    5 min drive
  • Marion, IL (MWA-Williamson County Regional)
    29 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, pillow-top beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay Hotel by Best Western Whittington Rend Lake

Hotel with free breakfast, a quick walk to Pheasant Hollow Winery
This smoke-free hotel features coffee/tea in a common area, a 24-hour front desk, and free newspapers. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a convenience store, a TV in a common area, and a front-desk safe are onsite. Change of towels is available on request.
SureStay Hotel by Best Western Whittington Rend Lake offers 40 accommodations with complimentary newspapers and hair dryers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 40-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

This Whittington hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the comfortable beds at SureStay Hotel by Best Western Whittington Rend Lake. During your stay, you're just a quick walk from Pheasant Hollow Winery. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking and RV/bus/truck parking
  • Amenities include free lobby newspapers, a front-desk safe, and convenience store
  • Guests have great things to say about the beds and the helpful staff
  • Just a 5-minute walk from Pheasant Hollow Winery and a 2-minute drive from Wayne Fitzgerrell State Park
  • Cats and dogs welcome for a fee (restrictions apply)
Free breakfast is served daily. Public spaces have free WiFi and wired Internet. The business-friendly SureStay Hotel by Best Western Whittington Rend Lake also features a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.

This Whittington hotel is smoke free.

Guests are served free continental breakfast daily from 5 AM to 9 AM.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 5 AM–9 AM
  • Coffee/tea in a common area

Family friendly

  • Corner/local shop
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Lever door handles
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bath combination
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch LCD TV
  • TV channels

Food and drink

  • Microwave
  • Fridge

More

  • Desk
  • Desk chair
  • Free local calls
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 100 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lake Cove Resort Whittington
Lake Cove Whittington
Lake Cove Hotel Whittington
SureStay Hotel Best Western Whittington
SureStay Best Western Whittington
Whittington SureStay Hotel by Best Western Whittington Hotel
Lake Cove Hotel
Hotel SureStay Hotel by Best Western Whittington Whittington
Hotel SureStay Hotel by Best Western Whittington
SureStay Hotel by Best Western Whittington Whittington
SureStay Hotel Best Western
SureStay Best Western
Lake Cove Resort
Surestay Best Whittington
Surestay By Whittington Rend
SureStay Hotel by Best Western Whittington
SureStay Hotel by Best Western Whittington Rend Lake Hotel
SureStay Hotel by Best Western Whittington Rend Lake Whittington

SureStay Hotel by Best Western Whittington Rend Lake Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 432 out of 733 reviews" "
Rating 8 - Good. 205 out of 733 reviews" "
Rating 6 - Okay. 56 out of 733 reviews" "
Rating 4 - Poor. 23 out of 733 reviews" "
Rating 2 - Terrible. 17 out of 733 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Babette, Dike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable stay. Not the greatest breakfast
Stayed 1 night in Aug 2024

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hidden gem tucked off the highway. Clean & friendly. They do have a cat living on premises.. so if your allergic be prepared.
Stayed 1 night in Aug 2024

6/10 Okay

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Getting there was really scary hassle. Google maps led me off the highway through dark back single kane roads in bad weather. I nearly gavebup trying to find this place due to construction detours.
Stayed 1 night in Jul 2024

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Denise

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean. Shower had great water pressure.
Stayed 1 night in Aug 2024

8/10 Good

Vikram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Becki

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room in poor shape. Headboard fell off of wall as i was in bed hitting my head, toilet paper holder broken half out of wall. Towles in poor shape, shower wash, kleenex not stocked. Breakfast poor choices,
Stayed 1 night in Jul 2024

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well loaded hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Micah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast!
Fantastic service and breakfast. Exceptionally quiet. Repeat hotel for us and every stay has been great!
Stayed 1 night in May 2024

4/10 Poor

Cathy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Humidity poor A/C. Saturated wet carpet
Please get this hotel up to healthier expectations!!! Walking to our room the hallway was lined with dehumidifiers. We were in room 118. We live in the south so are aware of heat-humidity. This was sickening to open our door and overwhelmed with strong pet urine. We found the source of it was the wet carpet from having such high humidity in it > 70%. While we don’t expect frills in a pet friendly hotel, we do expect healthy conditions. Absolutely strong pet urine. Wet rug. Our clothes were wet from humidity next morning. Please fix this health hazard. Nobody should go to this hotel until it is fixed. We thought it was an isolated situation when we first read reviews, unfortunately it is not. We would have left but we traveled 9 hours and there was nothing else near. Also make sure to bring food. No place for food unless you go 10 miles further and if you get there after 6 places are not open. In summary we barely slept because of the lack of healthy air flow,strong pet urine odor. We had to keep our clothes/shoes on for health reasons. Our poor two well behaved indoor older labs we had to pay additional pet fees would only lay down by the door wanting out of there.
Stayed 1 night in Jul 2024

10/10 Excellent

Mistie L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely clean with comfortable beds and very friendly staff!
Stayed 1 night in Jul 2024

10/10 Excellent

Rhonda

Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for overnight travelers
We enjoyed the hotel, room was comfortable and clean. Only problem was that my grandson and I both have allergies and it was a bit musty/damp feeling.
Stayed 1 night in Jul 2024

8/10 Good

Velora

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient close to the interstate
Stayed 2 nights in Jul 2024

6/10 Okay

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No frills here in this tiny town
So this was an interesting hotel, it looks like they took a building and turned into a Best Western. I'd say it was pretty clean and a decent stay, the beds were actually not too bad. No pool or extras here and the breakfast was non existent. The think my wife and I really did not like though was even though parking spaces were slanted, they were created for smaller cars so since a ton of trucks stayed the night we did we could not drive through the parking lot as we almost hit everyone's vehicle. Staff was super friendly though and even gave us help on finding food in a small town. For the price I paid I'd say it was a decent experience.
Stayed 1 night in Jun 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Jun 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and friendly staff cool cat Oliver
Stayed 1 night in Jun 2024

4/10 Poor

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Julie

Stayed 1 night in Jun 2024

8/10 Good

Laura

Stayed 1 night in Mar 2024

4/10 Poor

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The good, the ok and the UGLY
The good, the OK and the ugly: The Good: Very friendly staff and smooth check in. Property was clean (other than being a swamp -see ugly below). Rooms were very large and would be good for a family if the UGLY below was fixed. The OK Breakfast was very minimal, and beds were just ok. Glad it was not a multi-night stay. The Ugly: Dehumidifiers in the hallway. Carpet in room felt soggy and entire atmosphere was humid. AC in room would not adequately cool, even on lowest setting. Was overly hot all night. Woke up with a bad sinus headache. If I had not checked in so late at night after traveling for many hours, I would have left and tried to go elsewhere but at that point it was a safety issue, because I was so tired, so I stayed. Reserved a room at this place because it was rated at a 9 on Hotels.com. How it got that rating is beyond me. I travel this route frequently but will not stay at this property again and cannot recommend unless you are desperate, particularly at the amount they are charging. I feel ripped off.
Stayed 1 night in Jun 2024

10/10 Excellent

Kevin

Stayed 1 night in Jun 2024

10/10 Excellent

Phyllis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent one night stay. All was great. :-)
Stayed 1 night in Jun 2024

10/10 Excellent

Velora

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to interstate
Stayed 2 nights in Jun 2024

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room clean and comfortable great people
Stayed 1 night in Jun 2024