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The Ancient Gatehouse Hotel

3.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

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Exterior
Front of property
Room
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Pet-friendly
  • Breakfast available
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
20 Sadler Street, Wells, England, BA5 2SE
  • Wells & Mendip Museum
    ‪2 min walk‬
  • Wells Cathedral
    ‪2 min walk‬
  • Vicar's Close
    ‪4 min walk‬
  • Bristol (BRS-Bristol Intl.)
    ‪39 min drive‬

Room options

Room, 1 Single Bed

  • Sleeps 1
  • 1 Twin Bed

Double Room

  • Sleeps 2
  • 2 Twin Beds

Superior Double Room

  • Sleeps 2
  • 1 Double Bed

Room

  • Sleeps 2
  • 1 Queen Bed

Room

  • Sleeps 2
  • 1 Double Bed

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Front of property

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4.0 out of 5, Very good, (305)
The price is €72
for 1 room
includes taxes & fees
14 Feb - 15 Feb
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About this property

The Ancient Gatehouse Hotel

Pet-friendly guesthouse with a restaurant connected to a shopping center in Wells
Along with a restaurant, this smoke-free guesthouse has express check-out and a garden. WiFi in public areas is free. Other amenities include a front-desk safe and multilingual staff assistance.
The Ancient Gatehouse Hotel offers 9 accommodations with complimentary bottled water and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 18-inch flat-screen televisions come with digital channels.

This Wells guesthouse provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary toiletries and portable fans. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at The Ancient Gatehouse Hotel. During your stay, you'll be connected to a shopping center, and just a quick walk from Wells & Mendip Museum. Enjoy features like free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy Italian cuisine while dining at Rugantino
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front-desk safe, a multilingual staff, and a terrace
  • Steps from Wells & Mendip Museum and Wells Cathedral
  • Dogs welcome for a fee
There's a restaurant on site. Public spaces have free WiFi. A terrace, multilingual staff, and a garden are also featured at The Ancient Gatehouse Hotel.

This 3-star Wells guesthouse is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:30 AM to 9:30 AM and on weekends from 8:00 AM to 9:30 AM.
Rugantino - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Room service (during limited hours) is available.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free off-site parking within 328 ft
  • Street parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:30 AM–9:30 AM on weekdays and 8:00 AM–9:30 AM on weekends: GBP 15.00 for adults and GBP 15.00 for children
  • 1 restaurant
  • Room service available

Restaurants on site

  • Rugantino

Conveniences

  • Front-desk safe

Guest services

  • Daily housekeeping
  • Multilingual staff

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Portable fan
  • Premium bedding

Bathroom

  • 8 bathrooms
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 18-inch flat-screen TV
  • Digital channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 24
Express check-out available

Special check-in instructions

The front desk is open Thursday - Monday (8:00 AM - 10:00 PM) and Tuesday - Wednesday (9:00 AM - 6:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Staffed front desk, lockbox

Pets

  • Pets: GBP 20 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 15.00 for adults and GBP 15.00 for children
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 24 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Thursday - Monday: 8:00 AM - 10:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Ancient Gatehouse Hotel Wells
Ancient Gatehouse Hotel
Ancient Gatehouse Wells
Ancient Gatehouse
The Ancient Gatehouse
The Ancient Gatehouse Wells
The Ancient Gatehouse Hotel Wells
The Ancient Gatehouse Hotel Guesthouse
The Ancient Gatehouse Hotel Guesthouse Wells

The Ancient Gatehouse Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 86 out of 151 reviews" "
Rating 8 - Good. 45 out of 151 reviews" "
Rating 6 - Okay. 11 out of 151 reviews" "
Rating 4 - Poor. 7 out of 151 reviews" "
Rating 2 - Terrible. 2 out of 151 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great nights stay
We had a wonderful nights stay. The location is perfect for visiting Wells and backs onto the Cathedral green. The bed was very comfortable, a bit high maybe but such a good nights sleep. Can’t comment on the food as the restaurant was not open the night of our visit.
Stayed 1 night in Oct 2024

10/10 Excellent

georgiana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very very helpful and friendly. My traveling companion developed a medical emergency and they facilitated everything. My complaint is with Expedia it is very unusable in the UK I had to call home to get family to cancel reservations etc. etc. I would highly suggest you make The ability to contact you more more easily
Stayed 1 night in Oct 2024

10/10 Excellent

Tiffany M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, the staff great and the restaurant amazing. Can’t wait to come back!
Stayed 1 night in Oct 2024

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The restaurant was great and such an interesting building.
Stayed 2 nights in Sep 2024

6/10 Okay

Sharon

Travelled with partner
The rooms were tired looking but bathrooms renovated and nice. Afternoon and evening staff were great but morning staff rude. restaurant on site fabulous No parking and off site parking very hard to find and long walk with cases. I would not recommend staying there
Stayed 1 night in Sep 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfully located in this historic city
Stayed 1 night in Sep 2024

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little gem of a hotel. Narrow and steep staircases so probably not ideal for people with mobility issues but it really is beautiful. I stayed in room 4, small and pretty with the most amazing view of the cathedral. Central location, comfortable and clean and excellent value for money.
Stayed 1 night in Sep 2024

10/10 Excellent

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location.
Stayed 1 night in Sep 2024

10/10 Excellent

Janet

Liked: Staff & service, property conditions & facilities, room comfort
I heart Italy
Pretty pink room; stunning four poster; fab bedding; comfy bed; decent bathroom; super central location; quiet enough at night; cool decor. Only suggestions: glad for extra throw but it showed use by a dog and edges of room and around furniture bottoms needs cleaning. Otherwise very clean. FAB FOOD/RESTAURANT!!
Stayed 1 night in Aug 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located Hotel
Small but very smart and well furnished ensuit single room with excellent views across the Green to the Cathedral. Very centrally situated.
Stayed 1 night in Aug 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully friendly staff. Great location just steps away from the cathedral.
Stayed 1 night in Jul 2024

10/10 Excellent

David

Stayed 2 nights in Jun 2024

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opted for a double room and shower but decided to go for a bath and was shown a beautiful room in the tower and took it ! Staff were very helpful and the food was delicious and beautifully presented
Stayed 1 night in Jul 2024

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ancient Gatehouse Hotel
We stayed in Wells to visit friends, the room was comfortable but small due to the age of the property that is understandable. The view from the room was superb
Stayed 2 nights in Jun 2024

10/10 Excellent

Valerie

Liked: Property conditions & facilities
Character property
Character property, loved the antique 4 poster bed. So comfy. En-suite very clean with good products. We dined in the restaurant in the evening and meal was excellent and so was breakfast. Staff really friendly and helpful.
Stayed 1 night in May 2024

10/10 Excellent

John

Stayed 1 night in Jun 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolute stunning property, Unique and Ancient, Clean and quiet great position for all Wells has to offer
Stayed 1 night in May 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a View
Fantastic location with our room having a clear view of the wonderful Wells cathedral.
Stayed 3 nights in May 2024

10/10 Excellent

nancy

Stayed 3 nights in Apr 2024

10/10 Excellent

Timothy

Stayed 1 night in Apr 2024

10/10 Excellent

Graeme

Liked: Cleanliness, amenities, property conditions & facilities
When I went to check in the person behind the counter told me I did not have a reservation. This then began a series of events that caused significant stress. My phone was out of power as was my lap top. I took my lap top to a neighboring hotel where I was able to see I DID have a reservation. That person was not there when I returned but check in was fine. When I eventually saw the person in question he said I must have made the reservation that day with no apology
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Lovely old building with a fantastic view of the cathedral. Handy over night parking by the green. Staff were very friendly.
Stayed 2 nights in Mar 2024