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The Lux Hotel & Conference Center, Ascend Hotel Collection

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Lux Hotel & Conference Center, Ascend Hotel Collection

Reception
Lobby
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Pet-friendly
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
2468 State Route 414, Waterloo, NY, 13165
  • Women's Rights National Historical Park
    3 min drive
  • National Women's Hall of Fame
    3 min drive
  • Lake Hiddenwood State Park
    3 min drive

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

The Lux Hotel & Conference Center, Ascend Hotel Collection

Hotel with free breakfast, in the vicinity of National Women's Hall of Fame
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, conference space, and a children's pool are onsite. Housekeeping is available on request.
The Lux Hotel & Conference Center, Ascend Hotel Collection offers 147 air-conditioned accommodations with safes and coffee/tea makers. 42-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers.

This Waterloo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of towels can be requested.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us they can't get enough of the comfortable beds at The Lux Hotel & Conference Center, Ascend Hotel Collection. During your stay, you'll be close to National Women's Hall of Fame. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking and RV/bus/truck parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front-desk safe, meeting rooms, and conference space
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Just a 3-minute drive from National Women's Hall of Fame and a few minutes from It's A Wonderful Life Museum
  • Pets welcome for a fee (restrictions apply)
The Lux Hotel & Conference Center, Ascend Hotel Collection offers its guests a seasonal outdoor pool, a fitness center, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this hotel measures 9180 square feet (853 square meters) and includes conference space. The business-friendly The Lux Hotel & Conference Center, Ascend Hotel Collection also features laundry facilities, a front-desk safe, and an ATM. Self parking is free. A complete renovation of The Lux Hotel & Conference Center, Ascend Hotel Collection was completed in June 2023.

This Waterloo hotel is smoke free.

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Woody's Bar & Grille - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Woody's Bar & Grille

Things to do

  • Children's pool
  • Fitness centre
  • Seasonal outdoor pool

Family friendly

  • Children's pool
  • Fence around the pool
  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Pool gate
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Housekeeping (on request)
  • Laundry facilities
  • Wedding services

Business services

  • Conference space (9180 square feet)
  • Meeting rooms

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar in shower
  • Handrails in stairwells
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Renovated entire property – June 2023
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses solar energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in June and close in August.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Waterloo Seneca Falls
Quality Inn Waterloo
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn
Holiday Inn Waterloo Seneca Falls Hotel
Quality Waterloo
Quality Inn near Finger Lakes Seneca Falls
The Lux Hotel & Conference Center, Ascend Hotel Collection Hotel

The Lux Hotel & Conference Center, Ascend Hotel Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 124 out of 260 reviews" "
Rating 8 - Good. 72 out of 260 reviews" "
Rating 6 - Okay. 40 out of 260 reviews" "
Rating 4 - Poor. 16 out of 260 reviews" "
Rating 2 - Terrible. 8 out of 260 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

ShaQuita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience and I definitely would travel back to the property
Stayed 2 nights in Sep 2024

4/10 Poor

Alex

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hallway smells. AC also omitting foul smell
Stayed 2 nights in Sep 2024

4/10 Poor

George

Stayed 1 night in Aug 2024

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Industrial setting-hard to find room -had to change room because first one was obviously smoker inhabited
Stayed 1 night in Sep 2024

6/10 Okay

Jaime

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Customer service was ok,not that great. There was a bug on the bed. I honestly was expecting more from the hotel. I would like my money back.
Stayed 1 night in Sep 2024

8/10 Good

erick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Mary

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dated. Toilet kept running and shower leaked. Toilet paper holder was removed and thrown in a corner. Towels were paper thin. Beds were uncomfortable. Furniture was outdated. No full length mirror. On the outside they had what looked like an old basketball court with four couches in each corner that the cushions were wet from raining each day. Never staying there again.
Stayed 3 nights in Sep 2024

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Eileen

Stayed 1 night in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Holly

Stayed 1 night in Aug 2024

2/10 Terrible

Jen

Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY HERE
I would never stay at this hotel again. The room smelled so musty and moldy we could not stand it. We went to the store and bought air freshener and opened the window even though it had no screen because the smell was so bad. We could not turn on the AC because it smelled so bad we could not breath. When I complained to the front desk all they said back was "OK". The phone did not work, the fire pit in the courtyard did not work, and the smell and uncleanliness was unbearable. It's really a shame because if not for this smell and lack of staff caring the hotel would be fine. I would never recommend or stay here myself and am glad I got out without getting sick from the mold that was obviously everywhere.
Stayed 2 nights in Aug 2024

8/10 Good

Bin

Liked: Cleanliness
Stayed 1 night in Sep 2024

8/10 Good

Mandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything in this hotel was very good. There’s only one thing in the room that we didn’t like and that was temperature control. It was really old fashioned and it wasn’t working the way it’s supposed to work. Everything else was updated and new and clean. Really enjoyed the breakfast cafe at the hotel. Couldn’t try the hotel restaurant for dinner as it was closed for sunday and Monday which is weird.
Stayed 1 night in Sep 2024

4/10 Poor

anshul

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay not as expected
Our stay was not very pleasant . We booked two rooms . Out one room was ok . The bathroom drain was clogged in our other room and water spilled on the floor. The staff did help us and clear the drain soon but then there were other issues . The enterancw light was flickering on the room . The microcars had no plate . The heating in our room was not working . Finally the next day they changed our room at request and the other room was good but in evening when we went to take bath , there was no body soap and nobody there in household to give us any . Also we requested cleaning of the other room and it was never done . We booked the hotel after great reviews but were disappointed.
Stayed 2 nights in Aug 2024

10/10 Excellent

Albert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Priced right. Very Quiet area. Clean rooms. Quick off the I 90 expressway. Good breakfast! I would definitely come back.
Stayed 1 night in Aug 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times and have always loved it!
Stayed 2 nights in Aug 2024

10/10 Excellent

Wenchang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Aug 2024

10/10 Excellent

Jian Zhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Jean-francois

Travelled with family
Liked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Christopher

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Shower broke, key cards would not open doors, cockroaches on floor. Tried to call management about issues was giving a phone number that no one answers. Left dailymessages about service and no response.
Stayed 2 nights in Aug 2024

10/10 Excellent

Suresh Nissanga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Pros: Price was decent for the hotel, safe area, relatively quiet, relatively clean, easy parking. Con: We had a lot of gnats in our room, pillow was stained, walls are thin; can hear people in hallway and doors slamming; furniture and condition of hotel could use updating. No fan in bathroom; no screen on window so you can’t air the room without risk of insects flying in. Overall: Price is good for the location. Other hotels at the same price point are in worse condition unfortunately.
Stayed 3 nights in Aug 2024

8/10 Good

Patricia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast buffet. The hotel was very quiet, especially since it was crowded, as the State Fair was going on. Stores within walking distance. Would stay here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Daniel

Stayed 1 night in Aug 2024