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Lily Palm Resort

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Lily Palm Resort

2 outdoor pools, pool umbrellas, pool loungers
Comfort Double Room
On the beach, white sand, beach bar
Exterior
Beach bar

Reviews

7.4 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Breakfast included
    Breakfast included
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Watamu National Marine Park, Watamu, 80202
  • Prawn Lake
    4 min drive
  • Mida Creek
    9 min drive
  • Watamu Beach
    9 min drive
  • Malindi (MYD)
    26 min drive

Room options

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

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About this property

Lily Palm Resort

Stylish hotel on the shore with 2 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Lily Palm Resort's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Lily Palm Resort offers 74 air-conditioned accommodations with safes and hair dryers. Rooms open to furnished balconies or patios. 26-inch flat-screen televisions come with satellite channels.

Bathrooms include showers and bidets. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include body treatments and manicures and pedicures. The spa is open daily.
During your stay at Lily Palm Resort, you'll be close to Watamu Beach. Enjoy features like free breakfast, free WiFi in public areas, and a free manager's reception.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Enjoy international cuisine with a beachfront location at Ristorante Principale, one of the property's 2 restaurants
  • Take a swim in the 2 outdoor pools
  • Treat yourself to body treatments, manicures and pedicures, or massages at the spa
  • Services include babysitting, dry cleaning/laundry, and tour or ticket assistance
  • 9 minutes by car from Mida Creek and 9 minutes from Watamu Beach
Lily Palm Resort offers its guests 2 outdoor swimming pools and a children's pool. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Public spaces have free WiFi.

A terrace, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Lily Palm Resort.

Smoking is allowed in designated areas at this 4-star Watamu hotel.

Guests are served free buffet breakfast daily from 7:30 AM to 10 AM. The hotel hosts a free manager's reception on select days.
Ristorante Principale - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Mapango Reef - This beachfront seafood restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.

Languages

English, Italian, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10 AM
  • 2 restaurants
  • 1 beach bar, 1 poolside bar and 1 bar
  • Manager's reception (select days)
  • Room service available

Restaurants on site

  • Ristorante Principale
  • Mapango Reef

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Conference centre

Outdoors

  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Manicures and pedicures
  • Massages
  • Spa open daily

Accessibility

  • This property does not have any lifts

More

  • Designated smoking areas
  • Mosquito nets
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Bidet
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 26-inch flat-screen TV
  • Satellite channels

More

  • Desk
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 7:00 AM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: M-Pesa and PayPal
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Lily Palm Resort Watamu
Lily Palm Watamu
Lily Palm
Lily Palm Resort Hotel
Lily Palm Resort Watamu
Lily Palm Resort Hotel Watamu

Lily Palm Resort Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 49 reviews" "
Rating 8 - Good. 19 out of 49 reviews" "
Rating 6 - Okay. 8 out of 49 reviews" "
Rating 4 - Poor. 5 out of 49 reviews" "
Rating 2 - Terrible. 4 out of 49 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Dana

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2022

8/10 Good

Chrisondra

Stayed 3 nights in Oct 2022

8/10 Good

Fernando

Stayed 5 nights in Mar 2022

10/10 Excellent

Thomas

Stayed 1 night in Dec 2021

10/10 Excellent

Inez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved everything about this place, the pool and view were amazing
Stayed 2 nights in Oct 2021

2/10 Terrible

Roald Ivar

Stayed 2 nights in Aug 2021

8/10 Good

Henrik

Stayed 2 nights in Mar 2021

8/10 Good

Emily

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

8/10 Good

Emily

Liked: Cleanliness, staff & service, room comfort
Very pleasant stay
We had a very a very pleasant stay at Lily Palm. All the staff went out of their way to make us feel welcome, which was nice. We went out of peak season, so it was very quiet. The complex is clean, has a nice pool and access straight onto the beach. There is a nice Italian restaurant on site, but also some local restaurants on the beach as well which serve great seafood, and other nice places to eat within walking distance in town. The rooms are okay, maybe a little tired looking, but for the price we paid, we have no complaints. The bed was fine, and the Aircon worked, so we were content! We were on b&b rate - the breakfast was a little disappointing, and instant coffee was served rather than fresh...but again, for the price of this hotel we can't really complain. All in all, we enjoyed our stay. I would happily return.
Stayed 3 nights in Nov 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely grounds and a nice pool area, very inviting. Staff is very friendly and helpful. Food was ok, but the "juice" or mix or whatever it was at breakfast was virtually undrinkable.
Stayed 3 nights in Nov 2019

2/10 Terrible

UnhappyCustomer, USA

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT BOOK THIS PROPERTY! The photos are old, the entire property is run down! Italians own it and all the other Good reviews came from mostly Italians and are false AF! I spoke to both owners as they were they lounging around on holiday and not giving a damn about theIr paying customers and staff. One of the owners told us we were cheap because we booked HIS property on Expedia!!! The pool and beach was great! But there are many haggling people on the beach trying to get you to buy things and take their tours, annoying. It was just hard to enjoy the beach. They did walk us across the ocean at low tide and it was fun. The restaurant staff was great! But I repeat, don’t stay here! If you decide to, Don’t get the all inclusive package. Don’t get breakfast included either. We didn’t and so glad because it wasn’t worth it. Food is sitting out and cold. However, The food we ordered a la carte was really good Just not many choices! The rooms were not as they appear online. The bathrooms are disgusting, missing grouting and stains on the walls and mirror. I could barely see myself in the mirror it was so old and dirty and also why you don’t see many photos posted of the bathrooms online. It wasn’t just my room. I booked 4 rooms for my group and 2 of the rooms were absolutely horrible! We demanded a room switch, but it wasn’t much better. The pool and location will suck you in but DON’T DO IT! I travel for a living and totally regret this stay. I hope this helps someone else.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an older facility in a old Swahili style so it is a bit rough on the edges but that adds to its charm. The location is 5+ star and all the amenities are fine such as fridge hot water linens a/c and fans. Rooms are comfortable with over-size beds and large Swahili style sofas both in the room and on the porch. There must be a staff of almost 100 and they are very friendly and helpful. You can not find a better deal for the price anywhere around. All the furnishings are very heavy custom made and hand carved wooden pieces. An enjoyable stay for me with complete relaxation for two weeks.
Stayed 14 nights in Sep 2019

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value in Watamu
My stay at Lily Palm was better than expected. It's a nice facility, right on the beach. The pizzeria is good. The staff all speak Italian. The only thing that I don't understand is the insistance on using disposable plastic cups for drinking water, but this seemed to be not strictly enforced.
Stayed 3 nights in Sep 2019

6/10 Okay

Najmayusuf, Syracuse New York

Travelled with family
I liked to daft that it was very quite, was able to relax. But other than that everything else was just ok . But I definitely was disappointed first night my brother and his wife , went to dinner at 8pm and they were told dinner was done , like this was very disappointing....
Stayed 2 nights in Sep 2019

6/10 Okay

SteveAggrey, Mexico

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The swimming pool and the view of the beach looks good. We liked the African theme on Tuesday.
Stayed 1 night in Sep 2019

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, room comfort
Beautiful pool
We had a one night stay in Lily Palm en route and arriving late. The staff served us dinner (good grilled fish and chicken) when the kitchen was essentially closed. The rooms are very basic but serviceable (i.e. no toiletries but hot water, mosquito net in working order, a/c, towels and wash cloths). The pool and the ocean facing area are really wonderful - just like the pictures. The hotel has access to a good beach. Staff were very accommodating. Pool manager even check if kids could swim and I appreciated the safety concern. Good value for money for our family of 4.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property had no shampoo nor conditioner Bathrooms were very bad Food was very okay
Stayed 3 nights in Mar 2019

8/10 Good

Alexander, Kilifi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at Lily Palms were very kind, friendly and always ready to help. Food at Mapango restaurant was really tasty. Our toilet was somewhat not so clean and the shower area lacked a soap holder and the plastic curtain that shields water from splashing to other areas.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to spend family time and enjoying the delicious foods along with nice see view.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Positive: The swimming pool area and setting were absolutely magical. The view from the restaurant was equally spectacular due to the situation of the hotel overlooking a paradise like cove with coral islands in the middle. The food was better than you would expect in a typical all inclusive, but nothing out of this world. The AC worked fine, the screens kept me free from mosquitos. Turn on the fridge and it works fine. The rooms were clean, but not luxurious at all. I paid $55 a night (Bed and Breakfast only) for it, so I considered it a bargain. The staff was very friendly. Negative: The rooms were spartan at best, no coffee or tea service, only one very small bar of soap provided, no shampoos or anything, only two pillows on the queen sized bed, both of which were kind of worn out and low quality. Remember to turn on the hot water switch well in advance of wanting to take a shower, if not you will take a lukewarm shower. Some of the outlets didn't work, so I had to un-plug my night lamp to plug in my charger. The safe has a skeleton key that you have to rent for two dollars a day and then keep on you when you go out rather than a key code like most normal modern ones.
Stayed 2 nights in Nov 2018

6/10 Okay

Helena , Southampton, UK

Liked: Staff & service
Disliked: Property conditions & facilities
Nice hotel, but tired and in need of an overhaul
Staff were lovely, very friendly and welcoming and hard working, but food really not good. Buffet dinner cold and breakfast very dull. Swimming pools lovely, and great location close to the beach and Watamu village. The evening entertainment was awful! The singer really could not sing, so having to listen to the wailing coming from the bar every evening was upsetting!!
Stayed 6 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

D-man, Nairobi

Liked: Staff & service
Great location - needs some work
The location of the hotel is excellent, backing right onto the beach. The food included in the room package (breakfast) was sub-standard and well below any hotel previously enjoyed in East Africa. However, the food available a la carte was decent.