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Sutherland House

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sutherland House

Double Room
Front of property
View from property
View from property
View from property

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping

Explore the area

Map
Avenida Alemania 4966 - Cerro Alegre, Valparaiso, Valparaiso, 2340000
  • Ex-cárcel Valparaíso
    8 min walk
  • Giardino Malandrino
    2 min walk
  • Puerto Station
    18 min walk
  • Valparaiso (VAP-Rodelillo Airfield)
    22 min drive

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Bay view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • Bay view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

Double Room

Double Room

  • Bay view
  • Sleeps 2
  • 1 King Bed

About this property

Sutherland House

Hotel with free breakfast, a quick walk to Ex-cárcel Valparaíso
This hotel features a bar/lounge, a snack bar/deli, and a rooftop terrace. Free buffet breakfast is provided, as well as free WiFi in public areas, free valet parking, and a free manager's reception. Other amenities include a coffee shop/cafe, 24-hour room service, and concierge services.
Sutherland House offers 9 accommodations with complimentary newspapers and hair dryers. Beds feature premium bedding. 21-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Sutherland House, you're just a quick walk from TeatroMuseo del Titere y el Payaso. You'll find features like free breakfast, free WiFi in public areas, and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Services include babysitting, a concierge, and tour or ticket assistance
  • Within a 15-minute walk of Ex-cárcel Valparaíso and Casa Mirador de Lukas
Along with a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Sutherland House. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Valparaiso hotel.

Guests are served free buffet breakfast daily from 8:30 AM to 11:30 AM. The hotel hosts a free manager's reception daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 8:30 AM–11:30 AM
  • 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • 24-hour room service

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • This property does not have any lifts

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 21-inch flat-screen TV
  • TV channels
  • Premium channels

More

  • Free local calls
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sutherland House

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.00 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 40.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Sutherland House Hotel
Sutherland House Hotel Valparaiso
Sutherland House Valparaiso
Sutherland House Hotel
Sutherland House Valparaiso
Sutherland House Hotel Valparaiso

Sutherland House Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 52 out of 77 reviews" "
Rating 8 - Good. 21 out of 77 reviews" "
Rating 6 - Okay. 3 out of 77 reviews" "
Rating 4 - Poor. 1 out of 77 reviews" "
Rating 2 - Terrible. 0 out of 77 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2018

8/10 Good

Catherine

Liked: Staff & service
Disliked: Cleanliness
Beautiful skyline view of Val Paraiso
Receptionists were friendly and accomodating. View from our room window was beautiful. However, toilet seat was falling apart, very little toilet paper, towels were so old.
Stayed 1 night in Nov 2018

10/10 Excellent

Rob, Santiago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, quieter than down near La Reina Good views and breakfast Staff were great
Stayed 1 night in Nov 2018

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Cris, Dominican Republic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, excelent service. at the top of Cerro Alegre don Claudio received us and accomodate us in a very nice room, very clean with a superb view of Valparaiso. Breakfast is very good youalmost feel at home with a good variety of choices.
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff and owner of Sutherland House could not have been nicer or more accommodating to us (a party of six). They gave us directions & maps, recommended good restaurants, and gave us the number for a reliable taxi driver. Lovely small boutique hotel.
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views and location.
Hotel is very central to area. Good breakfast and very kind staff. It can be loud on weekend with music and dogs but well worth it...
Stayed 2 nights in Apr 2018

10/10 Excellent

Joao E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, nice view!!
Nice place to stay. A bit out of the way but easy to use bus or collectivos.
Stayed 3 nights in Feb 2018

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful historic mansion
Wonderful room with very comfortable bed,welcome glass of sparkling wine,very helpful,parking available,good breakfast included,and a less than 1km walk from the classic Valparaiso painted walls,restaurants and bars:1 of 2 nights was a little noisy,but then,it’s Valparaiso!
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caarmed in Valparisio
Terrific spot. Great views. Friendly accommodating staff and owner. Some English. Nice breakfast. Rooms small but we had a huge balcony. Just know, that like all Valparisio, there are stairs to climb. Walking distance to great restaurants and convenient bus service to other areas. Bus stops right in front of the hotel.
Stayed 2 nights in Jan 2018

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for a short stay in Valparaiso
Ideal location with lovely views and big rooms. Very good and friendly personal service and excellent breakfast. If you have a car also has useful private parking a big plus in Valparaiso.
Stayed 1 night in Nov 2017

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view of the harbor and great location
The Hotel Sutherland was very beautifully restored and maintained. The views of the city and harbor are very good. It is also close to the Pablo Neruda Museum.
Stayed 1 night in Jul 2017

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay, fabulous location, fabulous staff.
Loved our stay at Sutherland House, fantastic location, a short walk to Alegre & Concepcion area with its gorgeous buildings, numerous cafes & restaurants. Bus right outside the door, both times we caught the bus someone accompanied us even though we were very happy with the comprehensive directions they gave us. Only10min bus ride to town & 20 mins to Vina del Mar. We had early bus trip next morning, Claudio was very happy to get up and give us an early breakfast. The view from our room on top floor was outstanding. Special thank you to Vanessa, outstanding service, thank you.

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star service at a three star hotel
This lovely family-operated hotel in the hills of Valparaiso was a lovely place to stay. The staff were wonderful and the room was very comfortable. Because it's back in the hills, it is a steep climb to get there but well worth it for the views. And there are very few places in Valparaiso that don't require some stairs anyway.

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best view. you feel connected with the area
it was very comfortable. very high up and with a magnificent view. staff very nice, helpful and interested. Breakfast very good and generous. a must stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option in Valparaiso, Recommended
Very nice staff, conveniently located pretty close to main tourist area for getting a feel for Valparaiso and it's murals. Great view from our room. Note that parking is a bit tight and up a steep drive, but also behind a locked gate. They helped shuffle cars around so we could get out to head to the airport. Be aware that there are a lot of steps and a steep driveway to climb, in case that might be a physical concern for you. Breakfast was one of the best I had at any hotel I stayed in Chile.

10/10 Excellent

Alice, Los Angeles,CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find!
Old ,sweat and charming hotel at the best location on the hills of Valparaiso!Fabulous staff,excellent service and heavenly view from a room.Located on the bus route so going up and down the hills is not a torture. Will strongly recommend!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely homely place to stay with fabulous views
Wonderful, friendly staff that went out of their way to make me feel comfortable and at home! Would highly recommend this as an incredibly lovely place to stay - it's q bit higher up on the hill but not far to walk, and even easier if you prefer to take the bus (which comes very often, is cheap and very convenient).

8/10 Good

lisa, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Views
We had a wonderful stay at Sutherland. The staff was very friendly and provided us with a welcome drink and advice to tour the city. The hotel is higher up so expect a lot of walking just to get to the hotel, and lots of stairs to get into it. But the payoffs are worth it. Beautiful views from every room. I just wish they could do something about the neighbors rooster...

10/10 Excellent

Ronald, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay.
Have just spent 2 nights there, the staff (we were met by Plillip) were very accommodating and pleasant. Plenty of local knowledge, helpful and a friendly place to stay. We were given an upstairs room with a balcony and view through to the ocean. Would definitely recommend and would stay there again if we returned.