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Hotel Reina Victoria

3.0 star property

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December 2024
January 2025

Photo gallery for Hotel Reina Victoria

Minibar, free WiFi
View from property
Minibar, free WiFi
Staircase
Exterior

Reviews

6.8 out of 10

Popular amenities

  • 24/7 front desk
  • Room service
  • Breakfast available
  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

Map
Sotomayor #190, Valparaiso, Valparaiso, 2340000
  • Plaza Sotomayor
    1 min walk
  • Neptuno International
    1 min walk
  • Puerto Station
    3 min walk
  • Valparaiso (VAP-Rodelillo Airfield)
    22 min drive

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Room

Junior Room

Junior Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Reina Victoria

Suburban hotel in Valparaiso with a 24-hour front desk
Along with a business center, this smoke-free hotel has a meeting room and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, wedding services, and multilingual staff are onsite.
Hotel Reina Victoria offers 18 accommodations with minibars. 32-inch LCD televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

During your stay at Hotel Reina Victoria, you're just a quick walk from Plaza Sotomayor. Enjoy features like free WiFi in public areas, plus a business center and breakfast (surcharge).
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Amenities include a business center, a meeting room, and a multilingual staff
  • Steps from Plaza Sotomayor and Monumento de los Heroes de Iquique
  • Airport shuttle service available for a fee
WiFi is free in public spaces. A business center and a meeting room are available. Multilingual staff, tour/ticket assistance, and room service (during limited hours) are also featured at Hotel Reina Victoria.

This 3-star Valparaiso hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 8:30 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Return airport shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 8:30 AM–10:30 AM: USD 8 for adults and USD 8 for children
  • Room service available

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • A meeting room

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bathroom

  • Hairdryer (on request)
  • Private bathroom
  • Shower

Entertainment

  • 32-inch LCD TV
  • TV channels

Food and drink

  • Minibar

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Reina Victoria

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 8 for adults and USD 8 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Reina Victoria Valparaiso
Hotel Reina Victoria
Reina Victoria Valparaiso
Hotel Reina Victoria Hotel
Hotel Reina Victoria Valparaiso
Hotel Reina Victoria Hotel Valparaiso

Hotel Reina Victoria Reviews

Reviews

6.8
Rating 10 - Excellent. 7 out of 46 reviews" "
Rating 8 - Good. 12 out of 46 reviews" "
Rating 6 - Okay. 18 out of 46 reviews" "
Rating 4 - Poor. 6 out of 46 reviews" "
Rating 2 - Terrible. 3 out of 46 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Heather, Salem OR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, charming historic building, friendly and helpful staff. Parking was a bit of a pain
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice heritage property in a great location. Beds are uncomfortable and we got many bed bug bites. Andreas was excellent, he helped us plan our wine tours. This is not a quiet building, paper thin walls.
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
This is a nice heritage Hotel. It has an good location . Unfortunately the beds are not vet comfortable and we hot many bed bug bites. The staff are friendly especially Andreas. He helped us plan our winery tours.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

JOK, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice classic hotel, good value
Nice older classic hotel good location for visiting the city

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended/Não recomendado
Bad service, room not ready until after official check-in time, no towels or toilet paper until requested, the ceiling was dripping at night, dodgy neighborhood, not recommended/bad experience.

6/10 Okay

Carlos, Dallas TX

Liked: Staff & service
It was ok
It was ok for the price. Very noisy outside 24 hours. Walls are thin, we could hear our neighboors all around. Its well located and not bad considering the price we paid.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Old but comfortable
Old hotel but the room quite comfortable. Good hot shower. Breakfast is simple; bread, cheese ham and cereal. No fruits. You can feel the tremor due vehicles moving on the road. As it is in the city center, you hear the usual honking, shouting, etc. Located in Sotomayor. 5 mins walk behind the hotel is the area which is not safe. There is a foodcourt and supermarket near the port. Wifi sometime not working and got to get the hotel staff to reset the access point.

6/10 Okay

Verified traveller

Liked: Cleanliness

8/10 Good

Vic, Palm Springs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Perfect location on square. Spiral staircase and no elevator was a hoot!!

6/10 Okay

Jan, Calgary

Liked: Cleanliness, staff & service, room comfort
Reasonable priced hotel in the old district.
We stayed for two nights and enjoyed comfortable beds. The room overlooked the plaza which is always very busy. There was a loud Zumba dance concert the first night but it was over early. It was Valentines night so there were a lot of couples out until quite late. I've come to the conclusion that everyone takes an opportunity to celebrate the magnificent acoustics of the square, whether it was calling to profess their love, duelling horns in traffic, or dogs barking out their joy of life. The next day there was a bus convention and the drivers tried to outdo each other with their bus horns on a regular basis, particularly when they began giving out awards. The staff at the front desk were not particularly helpful with restaurant recommendations but if you are not on a tight budget and can afford closer to North american prices, going up the funiculars to the district above, you will find lots of yummy restaurants within walking distance. Concepcion funicular was the best one, although not the nearest. The breakfast served at the hotel was reasonable but the basement smells of damp Mold so that was a little off putting. You can join a walking tour in the plaza around ten every morning, but be prepared for a long walk.

6/10 Okay

Laurie, Edmonton

Liked: Cleanliness, staff & service
Good location
The locTion is good at the centrally located Plaza Sotomayer, near the port. This hotel is good, not great. The air conditioning doesn't work well but the rooms are reasonably comfortable. No elevator. The front desk staff are very helpful.

2/10 Terrible

SEONMI, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel ever
Omg...how can I describe my stay at this hotel... Literally it was the worst hotel experience ever in my life! First of all, the images of hotel on the website is very very deceptive! We already knew it is old hotel so we have very low expectation. However, the size, condition, interior and rooms were extremely disappointing. The first room was on the top floor (4th, no elevator) and it was full of strong wax smell when we walked in! It was obvious they just fresh painted the wooden floor with wax and didnt ventilate the room enough before guests' arrival. On request of changing room, they didn't cuz they said the hotel was fully booked. Fair enough. The bathroom wasn't even taken care of: the bath was full of hairs and the toilet was full of pooh Because of these, they finally changed the room, which was same size. We booked superior double, but it turned out their rooms are almost same!! In all, it was very unpleasant stay for us. There are tons if hotels and hostels in Valparaiso, so stay at other hotels but this one.

10/10 Excellent

colin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
Loved the view and the whole concept of the place.

8/10 Good

L, San Francisco, CA

Liked: Staff & service
Ramon at the reception is great help to us. Thank
We enjoyed our stay for one night. The location is very central and the staffs are very helpful and friendly.

8/10 Good

CHIA YEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1.浴室很冷沒有暖氣，但是有活動式蓮蓬頭，水量充足，熱水夠熱 2.行李需要自行搬上樓沒有電梯 3.喜歡體驗老宅飯店非常推薦
Stayed 1 night in Feb 2019

4/10 Poor

Edvalda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO RECOMIENDO, PÉSIMO SISTEMA DE ATENCIÓN
Infelizmente fue una mala experiencia, ya que no fue posible que los huéspedes llegarán al hotel en los días previstos y igual cobraron 1 día de estadía, sin tener utilizado los servicios de ellos. Cobraron $94.000.- mil pesos chilenos por una diaria siendo que nunca se ocupó las habitaciones.
Stayed 2 nights in Nov 2017

4/10 Poor

Alexi, Norway

Liked: Cleanliness
Disliked: Staff & service
Dålig service . Dålig informasjon vid ankomst
Ingen information vid ankomst om internet , frokost mm. Personalen er ikke service innstilt , spesielt de manlige. Skal du kun overnatte ett par døgn ok men vid lengre oppehåll søk annet !
Stayed 3 nights in Nov 2017

8/10 Good

luc, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful vintage hotel
Reception people are kind and helpful. Hotel is old style and beautiful. A few noisy but confortable for the price.
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!! Hermoso lugar. Recomiendo!!!
Hermoso!! De epoca. La gente muy cálida!! Volvería a ir mil veces.
Stayed 2 nights in Oct 2017

6/10 Okay

Maria del Carmen

Liked: Cleanliness
Hotel histórico, con reciclado, pero sin ascencor.
Es un hotel del quichicientos. Conserva estilo antiguo, con agregados modernos, pero no tiene ascensor. No te asustes por la fachada.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Staff & service
nettes , preiswertes Hotel
Guter Ausgangspunkt für eine städtetour zu Fuß . Zentrale Lage

8/10 Good

Novyosj, Paris

Liked: Cleanliness, staff & service
Proche du port
Proche du port, facile d'accès en bus ou métro depuis la station des bus, établissement simple et propre. A proximité d'un centre commercial. Juste un peu bruyant vu son emplacement sur la Place Sotomayor

8/10 Good

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien placé et charmant
Hotel très agréable et accueillant avec une belle vue sur la place en plein centre ville.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort