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1 Aug 2024 by Yours sincerely, Stepanka SRNCOVA
Dear Peng ,Thank you for sharing your feedback about your recent stay at our hotel. We are pleased to hear that you had a comfortable and enjoyable stay. We understand your concerns regarding the cost of the underground car park. Unfortunately, the parking garage is managed by a 3rd party company. Therefore, rates or prices are something that we do not have control over. We have however forwarded the concern about this to their management. The aim of our partnership is to provide our guests like you an overall a wonderful experience. Best regards,Somerset Team
3 Jun 2024 by Yours sincerely, Stepanka SRNCOVA
Dear Maria,We're truly sorry to hear about your recent experience at our property. Providing a comfortable and seamless stay for our guests is our top priority, and we regret that we fell short of meeting your expectations.Once again, we thank you for your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, a vending machine, and multilingual staff are also featured at Somerset Schönbrunn Vienna. Parking is available for a fee. This 4-star Vienna aparthotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Self parking (surcharge)
Somerset Schönbrunn Vienna offers 199 accommodations with a safe and free newspapers. This individually decorated accommodation has separate sitting areas and includes dining tables. Beds feature premium bedding. 50-inch Smart televisions come with satellite channels. Accommodation at this 4-star aparthotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Vienna aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include offices and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a weekly basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
DCIP – This restaurant serves breakfast, lunch and dinner.
R-Bar – On-site bar. Open daily.
Recreational amenities at the aparthotel include a fitness centre.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a security system and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, JCB International and Union Pay. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a smoke detector, a security system and outdoor lighting in all accommodation. Guests can access their rooms with a mobile device.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
