We visited Maximillian a month earlier (actually looking for another property that had closed). After meeting Erica at reception, we knew we would choose Maximillian !
So generous and pleasant, Erica took time to advise us about many aspects for our next Vienna visit. Upon return last week, Erica remembered us and introduced us to Samuel... another gracious and thoughtful younf host.
Maximillian is new, modern, luxurious. But, it's Vienna. There are lots of those. For us, it's the people. Samuel and Erica are only two of the entire staff representing a property who clearly promotes a "Customer Care" philosophy.
We don't need to look for a place in Vienna for next time. Maximillian !