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4.0 out of 5

"Excellent hotel, next to Metro Station, 10 minutes to the city center on Metro, Airport Bus drops you right in front, very comfortable beds!!!! " More

By a verified traveller on Mon 21 Aug 2017

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Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite (Deluxe)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Comfort Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at ARCOTEL Kaiserwasser Vienna. During your stay, you'll be connected to the convention centre and just a quick walk from Vienna International Centre. Enjoy features like free WiFi in public areas, plus a restaurant and a gym. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi and wired Internet
  • Enjoy garden views while dining at Restaurant UNO
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and a playground
  • Just a 4-minute walk from Vienna International Centre and 8 minutes by car from Vienna State Opera
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

ARCOTEL Kaiserwasser Vienna ratings based on 37 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for ARCOTEL Kaiserwasser Vienna

Everyone (9) Couples (17) Business (4) Family (5) Friends (1) Other (1)
5 out of 5

Posted by on 20 Jul 2022

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Comment from Hotel Management

14 Dec 2022 by Front Office Team

Dear Aysel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

2 out of 5

Bar and bathroom

It was supposed to be happy hour. There was a slip that was kept in our room. We were given only one drink at 5.10 and the rest full price which is misleading. If it is for one person it should state "one drink pp per room". We had a triple and two of us had to pay full price over 9.00 each, when looked at the recepit, which is bad and misleading. The bathroom, I have something wrong with my hands. The shampoo/conditioner was on the wall, and very difficult to squeeze. Even at the wash basin the bottle on the wall was difficult to squeeze. I had to go to the supermarket and buy two bottles, so that it would be easier for me to use them. The cups were not washed in the room. The breakfast was Good, but when asked for chicken slices they said they did not have any. I am a Muslim and don't eat pork/ham. They had run out.

Posted by on 7 Sep 2017

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5 out of 5

Very Convenient and clean

Excellent hotel, next to Metro Station, 10 minutes to the city center on Metro, Airport Bus drops you right in front, very comfortable beds!!!!

Posted by , from London, UK on 21 Aug 2017

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4 out of 5

Blah blah blah

Well what can one say about this hotel which has not already been said? At the end of the day the staff did a great job, could not fault them, dealt with every request asked of them. Interesting red leather furniture and sinks with shallow sloping sides. Walk through an underpass to access the VIC on the other side of the road. Breakfast OK. Does what it says on the tin.

Posted by on 19 Sep 2015

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5 out of 5

Posted by on 4 Jul 2024

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Comment from Hotel Management

26 Jul 2024 by John Wallen-Holubek

Lieber Anders, Vielen Dank für Ihren Besuch im ARCOTEL Kaiserwasser und Ihr tolles Feedback zu unserem Hotel. Es freut uns sehr, dass Sie sich bei uns rundum wohl gefühlt haben und alles zu Ihrer vollsten Zufriedenheit verlaufen ist.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfenAlles Liebe,John Wallen-Holubek-Guest Experience Leader-undIhr ARCOTEL Kaiserwasser -Team

5 out of 5
Sehr freundliches Personal - Zimmer sind in die Jahre gekommen - aber Stockwerke 1 und 2 werden zur Zeit renoviert

Posted by , from Jona on 4 Feb 2024

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Comment from Hotel Management

21 Feb 2024 by John Wallen-Holubek -Guest Experience Leader-

Lieber Beat,vielen Dank für diese schöne Bewertung.Ja Sie haben recht, daher sind wir auch mit den Modernisierungsarbeiten im 5. sowie 1. und 2. Stockwerk bis Mitte März fertig und können Ihnen für Ihren nächsten Aufenthalt in Wien hoffentlich eines der neuen Zimmer zeigen.Mit lieben Grüßen,John Wallen-Holubek-Guest Experience Leader-guestrelation.kaiserwasser@arcotel.comwww,arcotel.comund dasARCOTEL Kaiserwasser Team

5 out of 5

Posted by on 1 Jun 2020

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5 out of 5
très bonne expérience..situation de l'hôtel fort appréciable .. à recommander sans problème

Posted by , from Genève Suisse on 18 Dec 2019

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2 out of 5
Välinpitämättömyys. Ravintola kiinnu 2 iltana. Ei sanottu vaikka kysyttiin etukäteen.

Posted by on 9 Dec 2019

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3 out of 5
Huone perussiisti. Rauhallinen huone. Vieressä mukava puisto ja joenhaara Ilmastoinnin oli joku kääntänyt kokonaan pois 2 yön ajaksi, en alkuun huomannut säätöä. Henkilökunta lähellä jo epäystävällistä, vaikka asiallisia olivatkin. Verkkoyhteys huoneesta surkea. Noin huonolla wifillä moni hotelli ei kehtaa sanoa, että huone wifiä edes on.

Posted by on 29 Aug 2019

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About the ARCOTEL Kaiserwasser Vienna

Location Wagramer Strasse 8, Vienna, Vienna 1220

Property Features

ARCOTEL Kaiserwasser Vienna offers its guests a health club and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre, meeting rooms, and limo/town car service are available. A library, a terrace, and barbecue grills are also featured at the family-friendly ARCOTEL Kaiserwasser Vienna. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 4-star Vienna hotel is smoke free.

  • 282 guestrooms or units
  • 5 levels
  • Conference rooms
  • Built in 2007
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Erzherzog-Karl Street Station (3.3 km / 2 mi)
  • Metro station: Kaisermuhlen-Vienna International Centre U-Bahn (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

ARCOTEL Kaiserwasser Vienna offers 282 accommodations with DVD players and laptop-compatible safes. This accommodation offers separate sitting areas and includes desks. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

  • Sitting area
  • In-room dining
  • LCD television
  • Satellite channels
  • Films for purchase
  • DVD player
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.

Restaurant UNO – Overlooking the garden, this restaurant serves breakfast, lunch and dinner.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Water skiing nearby
  • Surfing/bodyboarding nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

ARCOTEL Kaiserwasser Vienna offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 15 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 11
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way)
  • Self-parking fee: EUR 30 per day
  • Pet fee: EUR 15 per pet, per night
  • Housekeeping is available for an additional fee and varies based on unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arcotel Kaiserwasser
  • Arcotel Kaiserwasser Hotel
  • Arcotel Kaiserwasser Hotel Vienna
  • Arcotel Kaiserwasser Vienna
  • Arcotel Vienna
  • Kaiserwasser
  • Kaiserwasser Vienna
  • ARCOTEL Kaiserwasser Vienna Hotel
  • ARCOTEL Kaiserwasser Vienna Hotel
  • ARCOTEL Kaiserwasser Vienna Vienna
  • ARCOTEL Kaiserwasser Vienna Hotel Vienna

You should know

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Key (Foundation for Environmental Education)

National Rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.