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ARCOTEL Kaiserwasser Vienna

4.0 star property

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Photo gallery for ARCOTEL Kaiserwasser Vienna

Exterior
Lobby
Breakfast, lunch, dinner served; garden views
Spa
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Gym
  • Parking available

Explore the area

Map
Wagramer Strasse 8, Vienna, Vienna, 1220
  • Vienna International Centre
    ‪4 min walk‬
  • International Atomic Energy Agency
    ‪8 min walk‬
  • Donau Zentrum
    ‪3 min drive‬
  • Vienna (VIE-Vienna Intl.)
    ‪17 min drive‬

Room options

View all photos for Junior Suite (Deluxe)

Junior Suite (Deluxe)

Junior Suite (Deluxe)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room

Comfort Room

Comfort Room

  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Superior Room

In-room safe, desk, laptop workspace, blackout curtains

Superior Room

  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite

Suite

  • 61 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room

  • 21 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

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About this property

ARCOTEL Kaiserwasser Vienna

Family-friendly hotel with a health club connected to the convention center in Vienna
This smoke-free hotel features a restaurant, a health club, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a 24-hour business center are onsite. Housekeeping is available on request.
ARCOTEL Kaiserwasser Vienna offers 282 accommodations with DVD players and laptop-compatible safes. Accommodations offer separate sitting areas and include desks. LCD televisions come with satellite channels and pay movies.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at ARCOTEL Kaiserwasser Vienna. During your stay, you'll be connected to the convention center, and just a quick walk from United Nations Industrial Development Organization Headquarters. Enjoy features like free WiFi in public areas, plus a restaurant and a gym. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi and wired Internet
  • Enjoy garden views while dining at Restaurant UNO
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a sauna, and a playground
  • Just a 4-minute walk from Vienna International Centre and 8 minutes by car from Vienna State Opera
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
ARCOTEL Kaiserwasser Vienna offers its guests a health club and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center, meeting rooms, and limo/town car service are available. A library, a terrace, and barbecue grills are also featured at the family-friendly ARCOTEL Kaiserwasser Vienna. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4-star Vienna hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.
Restaurant UNO - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner.
Room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Bosnian, Bulgarian, Croatian, Dutch, English, Filipino, French, German, Polish, Romanian, Serbian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (EUR 30 per day)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–11:00 AM on weekends: EUR 24 per person
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Restaurant UNO
  • U-ONE Bar

Things to do

  • Fitness centre
  • Playground
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Library
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • DVD player
  • LCD TV
  • Films for purchase
  • Satellite channels

More

  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Separate sitting area
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way)
  • Self parking fee: EUR 30 per day
  • Pet fee: EUR 15 per pet, per night
  • Housekeeping is available for an additional fee and varies based on unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
ARCOTEL Kaiserwasser Vienna offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Arcotel Kaiserwasser
Arcotel Kaiserwasser Hotel
Arcotel Kaiserwasser Hotel Vienna
Arcotel Kaiserwasser Vienna
Arcotel Vienna
Kaiserwasser
Kaiserwasser Vienna
ARCOTEL Kaiserwasser Vienna Hotel
ARCOTEL Kaiserwasser Vienna Hotel
ARCOTEL Kaiserwasser Vienna Vienna
ARCOTEL Kaiserwasser Vienna Hotel Vienna

ARCOTEL Kaiserwasser Vienna Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 421 out of 1000 reviews
Rating 8 - Good. 427 out of 1000 reviews
Rating 6 - Okay. 97 out of 1000 reviews
Rating 4 - Poor. 38 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Patrick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rooms were clean and comfortable. Check in process was the slowest I have ever experienced. Waited 30mins for 4 people ahead on me while checking in and we arrived at 3pm. And that was just to look up details not explain anything about the local area or anything. Weirc knock on the door from two guys after check in to see if we wanted anything from the minibar when we were relaxing after our trip so it was annoying and breach of privacy: if we wanted we would have told you. Door into the room had a stuck mechanism and had to be unlocked by staff at 2am.
Stayed 1 night in Nov 2024

10/10 Excellent

Stacy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

10/10 Excellent

Christopher

Stayed 1 night in Oct 2024

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 4 nights in Oct 2024

10/10 Excellent

Adarsh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Igor, Oshawa

I have asked for an upgrade of my room, because I am a Gold Member, but they gave me the smallest room on the executive floor and empty room minibar. I complained to another clerk and have received a larger room (quite good one) and filled minibar. However, next day, the minibar has not been refilled. However, I again complained and have received a couple of free drinks. Also, I have left request to prepare my room after 11.30 am, but nothing has happen for two days. I am upset that such simple things have to be done without any complaints from myself!
Stayed 3 nights in Oct 2024

8/10 Good

Alexandre

Business traveller
Liked: Cleanliness
Good hotel near the UN and a metro station. The breakfast was fine. The restaurant has limited options for dinner. The rooms are relatively large and comfortable. Staff is not particularly welcoming but is overall professional.
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul

Stayed 2 nights in Aug 2024

8/10 Good

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities
na
Stayed 9 nights in Aug 2024

6/10 Okay

Igor, Oshawa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Almost no Internet in a room! Lower two floors still with paint smell!
Stayed 5 nights in Jul 2024

10/10 Excellent

Tawni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Dmitry

Stayed 1 night in Jun 2024

10/10 Excellent

christian

Stayed 2 nights in May 2024

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Convenient, Exceptional Service
Value for money. Customer service was exceptional. Many thanks for the exceptional welcome and attentiveness . Kudos to Claudia, Vivian, Rodolfo and Alexis- all gems of the Hotel.
Stayed 1 night in May 2024

10/10 Excellent

jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vienna weekend
Great location close to transport links, but near river and greenery. Excellent breakfast buffet, rooms bright and clean, staff helpful and friendly.
Stayed 3 nights in May 2024

6/10 Okay

Eswarampillai

Business traveller
Liked: Cleanliness
Need to be technology modernised.
Stayed 1 night in May 2024

10/10 Excellent

RAUL, VIENNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 1 night in Apr 2024

4/10 Poor

Andre

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No A/C and WiFi for all 7 days I stayed here
Stayed 6 nights in Apr 2024

8/10 Good

Nicolas, Weston

Travelled with family
Liked: Cleanliness, staff & service
Decent hotel
Stayed 2 nights in Mar 2024

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service
Very close to subway red line
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Dylan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cozy safe and accessable place

6/10 Okay

Mythri

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The best thing about this property is its location, if you are going for businness at the VIC. This hotel is literally accross the street from the VIC and U station. The food was also very good. The cons were the dated carpeting and attendant stuffy smell. For the same price, I prefer staying at NH Danube City, which is a 3-minute walk from the VIC.
Stayed 3 nights in Dec 2023