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Best Western Plus Carlton Plaza Hotel

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Plus Carlton Plaza Hotel

Lobby
Restaurant
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed)
Reception
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Gym
  • Laundry
  • Parking available
  • Air conditioning

Explore the area

Map
642 Johnson St, Victoria, BC, V8W1M6
  • Government Street
    ‪1 min walk‬
  • The McPherson Playhouse
    ‪2 min walk‬
  • Chinatown
    ‪4 min walk‬
  • Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base)
    ‪8 min walk‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(13 reviews)
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

9.8 out of 10
Exceptional
(12 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed)

9.4 out of 10
Exceptional
(20 reviews)
  • 51 sq m
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed)

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(18 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus Carlton Plaza Hotel

Edwardian Victoria hotel in Downtown Victoria with a fitness center
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. WiFi in public areas is free. Additionally, valet parking, a business center, and concierge services are onsite. Housekeeping is available on request.
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with safes and complimentary bottled water. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the shopping around Best Western Plus Carlton Plaza Hotel. During your stay, you're just a quick walk from Lower Johnson Street. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the central location and the proximity to shopping
  • Steps from The McPherson Playhouse and 3 minutes by foot from Market Square
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A fitness center, a vending machine, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Carlton Plaza Hotel. Parking is available for a fee. A complete renovation of Best Western Plus Carlton Plaza Hotel was completed in December 2019.

This Edwardian Victoria hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 8:00 AM to 1:00 PM.
Best Western Plus Carlton Plaza Hotel has a restaurant on site.

Languages

Chinese (Mandarin), English, Hindi, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (CAD 20 per day; includes in/out privileges)
  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Off-site parking within 591 ft (CAD 16 per day)

Food and drink

  • Full breakfast available for a fee daily 8:00 AM–1:00 PM: CAD 15-25 for adults and CAD 15-25 for children
  • 1 restaurant

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Fridge

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Hair salon
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • Lift

More

  • Renovated entire property – December 2019
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 55-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Fridge

More

  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 621 out of 1008 reviews" "
Rating 8 - Good. 271 out of 1008 reviews" "
Rating 6 - Okay. 73 out of 1008 reviews" "
Rating 4 - Poor. 27 out of 1008 reviews" "
Rating 2 - Terrible. 16 out of 1008 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean property and friendly staff :)
Stayed 5 nights in Oct 2024

8/10 Good

Dylan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The humidity extraction fan in the bathroom needs to be a lot better at keeping the bathroom steam less
Stayed 4 nights in Oct 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Patrick, Kelowna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2024

10/10 Excellent

Elijah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent stay, though the street noise did wake us up a few times. But the staff and room were great
Stayed 7 nights in Oct 2024

10/10 Excellent

Cleo Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 4 nights in Oct 2024

10/10 Excellent

Meloney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean, the staff was welcoming and friendly. Check in and out was easy. Would definitely stay here again.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend!
Great location with friendly, courteous staff. Property was clean throughout. Location right in the heart of downtown. Would recommend!
Stayed 3 nights in Oct 2024

10/10 Excellent

Andrew

Travelled with family
Very helpful staff. Room was ready early, which was much appreciated. Some minor maintenance issues reported upon checkout, which did not affect our stay.
Stayed 2 nights in Oct 2024

8/10 Good

Wenjun

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room is truly spacious and clean with two beds in separate rooms, renovated with good taste, the one bath room is not quite a match in size and decor to such space. Guests have to accept valet parking if want to park with the hotel and the charge is 20 instead of 15 as advertised, 5 buck is no big deal, but when asked about the price difference and showed concern of car’s safety (my car’s steering wheel and gear shifting are different from most cars), the checkin staff gave an vibe/attitude of “take it or leave it, your car is nothing special to us why concern so much”, credit card verification felt like interrogation how name not matching. The whole check in got an undertone of power struggle, subtle but enough to make guest uncomfortable esp arrived after long tired ride, when it’s really just about Guests’ common concerns like safety property price verification, which should be handled more professionally as a common practise in hotel industry. During the stay I found communicating through message was quick and easy and staffs were able to fetch things from car trunk and charge my car at the end of day. When booking saw a rating of 9.4 of our room and we had high expectation, but based on my experience over the years I have to say the service and room received in this trip stands probably an 8 or less and check in part is unpleasant which I never found in other similar level hotels.
Stayed 1 night in Oct 2024

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being in town was wonderful.
Stayed 5 nights in Oct 2024

10/10 Excellent

Gurdeep, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Ian McCutcheon, Cochrane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything, Beacon hill park, RVM start and finish, harbour, restaurants
Stayed 3 nights in Oct 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel & room with good staff. Free EV charge with paid parking. Location fairly close to downtown amenities
Stayed 1 night in Oct 2024

6/10 Okay

Anthony

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for exploring Victoria. Very clean and comfortable room. Brandon on the front desk was great. He helped make our stay so enjoyable.
Stayed 3 nights in Oct 2024

10/10 Excellent

NICOLE, KAMUELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Amritpreet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here twice and both times it was amazing. It’s near everything.
Stayed 1 night in Jul 2024

10/10 Excellent

Cam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and very helpful. Good location, but Victoria needs support with mental health services and street living. It is a very helpless situation that needs more resources.
Stayed 1 night in Oct 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked having the adjoining living room Did not like the way the sheets/blanket was put on the bed. It was way too short and could not be altered! Never seen a bed made up this way!!
Stayed 4 nights in Sep 2024

8/10 Good

Brent

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Great water pressure
Stayed 2 nights in Oct 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

koji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Brianna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024