6/10 Okay
Erin B.
16 Aug 2024
Liked: Cleanliness
Beautiful place to stay in Vernazza
Overall the stay was great for me and my three other friends. The only thing that wasn’t great was the bad communication with the host. They sent me a message with a link to upload passport information in order to get the check in details (like the code to the key box) but the link didn’t work. Then, once the link started working, the host told me to use a confirmation number from an email that I never received. So I was not able to log in to the site to upload our passports. I was trying to get a hold of the host the night before we arrived in Vernazza and messaged them many times and called. I still didn’t get any response the morning of, and I even arrived at the train station in Vernazza and just had to stand outside and wait for a response because I didn’t know how to get there or have any key information. I had to contact Vrbo customer service many times too to explain the situation. I was by myself (my friends were arriving later yay day) and had no where to go and was very anxious about the situation. Finally, after waiting outside for 45 minutes, the host sent me check in instructions and a link to the website to upload our passports that actually worked. It was a very stressful situation. So I don’t know if I would recommend this place just because of that.
Erin B.
Stayed 2 nights in Aug 2024