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Artisan Family Hotels And Resorts Playa Esmeralda

3.5 star property

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Photo gallery for Artisan Family Hotels And Resorts Playa Esmeralda

Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas
Junior Suite, Garden View | Garden view
On the beach, beach umbrellas, beach towels, beach massages
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Deluxe Double Room Single Use | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Breakfast available
  • Gym
  • Room service

Explore the area

Map
Saenz de la Pena S/N Zona El Cocal, Úrsulo Galván, VER, 91666
  • Chachalacas Beach
    ‪18 min walk‬
  • Chachalacas Dunes
    ‪22 min drive‬
  • Playa Juan Ángel
    ‪45 min drive‬
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪42 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, Ocean View

Grand Suite, Ocean View

Grand Suite, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Double Room

Junior Double Room

Junior Double Room

  • 58 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Suite

Premium Suite

Premium Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Senior Suite

Senior Suite

Senior Suite

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room Single Use

Deluxe Double Room Single Use

Deluxe Double Room Single Use

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

In-room safe, individually furnished, laptop workspace

Standard Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Garden view

Junior Suite, Garden View

  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Elite Suite

In-room safe, individually furnished, laptop workspace

Elite Suite

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View

In-room safe, individually furnished, laptop workspace

Junior Suite, Ocean View

  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property

Riverside Hotel Chachalacas

  • Pool
  • Breakfast included
  • Kids pool
  • Parking included
3.9 out of 5, Good, (17)
The price is €82
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Riverside Hotel Chachalacas

About this property

Artisan Family Hotels And Resorts Playa Esmeralda

Family fun on the beach, with outdoor pool, near Chachalacas Beach
Catch some rays at the beach or spend the day relaxing at Artisan Family Hotels And Resorts Playa Esmeralda's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
Artisan Family Hotels And Resorts Playa Esmeralda offers 50 air-conditioned accommodations with DVD players and safes. Each accommodation is individually furnished. 40-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hair dryers. This Úrsulo Galván resort provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor tennis court and a marina are featured at the resort. An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wellness Spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
During your stay at Artisan Family Hotels And Resorts Playa Esmeralda, you'll be within walking distance of Chachalacas Beach. Free WiFi in public areas, 2 restaurants, and a full-service spa are available.
  • Free WiFi
  • Enjoy Mexican cuisine with ocean views at Alava, one of the property's 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with body treatments, manicures and pedicures, or hydrotherapy at Wellness Spa
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes an outdoor tennis court, a gym, and mini golf
  • 0.9 mi (1.5 km) from Chachalacas Beach and 11.2 mi (18.1 km) from Chachalacas Dunes
Artisan Family Hotels And Resorts Playa Esmeralda offers its guests a full-service spa, a marina, and an outdoor tennis court. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business center and a meeting room are available. Event space at this resort measures 2153 square feet (200 square meters) and includes a conference center. An outdoor pool, an indoor pool, and a nightclub are also featured at the family-friendly Artisan Family Hotels And Resorts Playa Esmeralda. You'll have access to the outdoor pool at a partner property.

This 3.5-star Úrsulo Galván resort is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.
Alava - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Fish Market - This restaurant overlooks the ocean and garden and specializes in seafood.
Late night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • Free off-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–11:00 AM: MXN 65-200 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Alava
  • Fish Market
  • Skybar

Things to do

  • Access to nearby outdoor pool
  • Arcade/games room
  • Beach volleyball
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • Private picnics
  • Waterskiing

Family friendly

  • Access to nearby outdoor pool
  • Arcade/games room
  • DVD player
  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (2153 square feet of space)
  • A meeting room

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Marina on site
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch LCD TV
  • Digital channels
  • DVD player

More

  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Artisan Family Hotels And Resorts Playa Esmeralda

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 200 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 10 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Punta Real
Artisan Family Hotels Resorts Playa Esmeralda Ursulo Galván
Punta Real Resort Spa Chachalacas
Punta Real Spa
Punta Real Spa Chachalacas
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda Ursulo Galván
Artisan Family Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda Úrsulo Galván
Resort Artisan Family Hotels And Resorts Playa Esmeralda
Artisan Family Hotels Resorts Playa Esmeralda Úrsulo Galván
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda
Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván
Artisan Hotels Resorts Collection Playa Esmeralda
Punta Real Resort Spa
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Hotels And Resorts Playa Esmeralda Resort
Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván

Artisan Family Hotels And Resorts Playa Esmeralda Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 230 out of 562 reviews
Rating 8 - Good. 179 out of 562 reviews
Rating 6 - Okay. 76 out of 562 reviews
Rating 4 - Poor. 46 out of 562 reviews
Rating 2 - Terrible. 31 out of 562 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Tomas

Travelled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Alan

Liked: Staff & service, amenities, property conditions & facilities
It was a nice area on the beach. The facilities were dated a bit run down, but overall good
Stayed 1 night in Sep 2024

8/10 Good

roman

Travelled with family
Stayed 2 nights in Aug 2024

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena experiencia!!!
El personal muy amable tanto en el área de recepción, maleteros, meseros y seguridad. El único inconveniente el aire acondicionado del lado de la sala de nuestra habitación no servía. Esos detalles hay q mejorarlos, como comentario constructivo la luminaria de la playa Artisan fundida creo q deberían de arreglarla junto con focos decorativos de los tipis y en ciertas zonas pintura.
Stayed 1 night in Jun 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Lame operations, decent location
The worst experience, this property needs an operations manager ASAP. The hotel is located in the beach and the entire time the restaurant did not have fish, sea food or local traditional cuisine, as advertised. Waiters were clueless of missing items and wasted valuable time to tell me they did not have food. Could not even make a salad or club sandwich. There wasn't a bar at the sky bar, wait times were insane. The room did not have towels and had to wait 3 hours and chase the staff to get some clean towels. I asked to talk to the manager and that person is absent. No one paid attention to my situation. The worst: door key did not work and doorknob had to be replaced by slow maintenance personnel. The spa was dirty. Simply horrible from beginning to wnd
Stayed 2 nights in May 2024

2/10 Terrible

Davis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in the evening and the first thing they did when we arrived was charge us another 2300 pesos for the same exact room that we already booked and paid for. Due to the late hour, there was no choice but to pay it so we could go to sleep. For that reason alone, the review is 1 star, but it doesn’t end there. The description of the room said partial ocean view but if we opened the curtains all we could see was people at the pool looking INTO OUR ROOM because they put us on the ground level. As for the restaurant, I waited over 40 minutes for food that was unremarkable. It was half as good and double the price compared with the other local restaurants in the area. Go literally anywhere else for food. The beach was nice and there were other nice amenities and events, but it was not enough to compensate for the feeling that they were just making up rules and policies to ask us for more money.
Stayed 2 nights in Apr 2024

8/10 Good

marisol

Stayed 1 night in Apr 2024

8/10 Good

adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Dulce María

Stayed 3 nights in Mar 2024

8/10 Good

RAFAEL

Stayed 1 night in Mar 2024

4/10 Poor

Patricia, Hacienda heights

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room #1000 was ok in cleanliness but it was very noisy. Room check-in is strictly enforce at 15:00 no exceptions I notice everyone was asked ro wait. I extended an extra night and did reservation with orbitz app. The hotel moved me from previous room because they said it wasnt the same category? Despite hotel was empty on a Monday. When We arrived on Friday the hotel was very busy on all the amenities (beach, pool, hammock & paybeds) due to overselling day passes. Pool towels need to be checkout with official ID. The staff was not very helpful and even had attitudes. Restaurant food was good. I would come back
Stayed 1 night in Feb 2024

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Hi 👋 the waiter Francesco was great . He spoke very good English and helped us a lot .
Stayed 3 nights in Jan 2024

4/10 Poor

adan

Stayed 3 nights in Dec 2023

8/10 Good

Samantha

Stayed 1 night in Dec 2023

10/10 Excellent

Isaul

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Annette

Travelled with family
Stayed 1 night in Oct 2023

6/10 Okay

Erick

Stayed 3 nights in Sep 2023

4/10 Poor

ANTONIO

Stayed 2 nights in Sep 2023

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, property conditions & facilities
If this hotel is going to insist that you cannot check in early then they should be ready for you to check in at the appointed time. We were told at 2pm that we could not check in until 3pm so we went on a excursion and came back after 4pm to a crowded front desk on people trying to check in. We were told our room was not ready and was offered a late check out, which we did not need as compensation. After being persistent we were offered a couple of free drinks, that the server tried to charge us for, while we waited. When we initially arrived we did not have a ocean view room which I thought we had requested. The room we were going to have was $95 USD to upgrade to a ocean view room we were charged an addition $73 USD. That is a total of $168 USD for a room that is listed on the website for $119 USD. The room we were given included a living room separated by a door to the bed room. We had to keep the door separating the rooms closed because the air conditioning in the living room did not work and they never showed up to fix it. Except for the above issues the stay was pretty good. If you go and are looking for dining options, walk north up the beach to the restaurant next door.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Juan Manuel

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Cleanliness can improve Mattress are very old and uncomfortable even renting the master suite and the junior suite, I was expecting a comfortable bed as it was 4 years ago, they need to keep up the quality of the furniture or the hotel soon will be going to a 2 star hotel
Stayed 2 nights in Aug 2023

10/10 Excellent

Eugenia

Stayed 3 nights in Aug 2023

8/10 Good

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Los camastros deben de están en otra zona… al estar en pasto genera lodo y ensucian la alberca (quizás colocar concreto o madera). Debe de existir un lugar para salidas y llegadas de lancheros ya que pueden golpear a las personas en el mar.
Stayed 3 nights in Aug 2023

6/10 Okay

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I found 2 cockroach in the Jacuzzi . They never took the water to my room and the hallways was a dirty dishes stinks I believe it was several hours in there.
Stayed 1 night in Jul 2023

8/10 Good

silvia gabriela

Stayed 1 night in Jul 2023