All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Cheap and nasty run-down hotel with neither heart or soul. Some great people however, but that was the only plus point.
No balcony, no hot water, wind screamed through window frames. basin blocked for 3 days.
It was punishment to stay there.
The view of the beach from the balcony was nice.
Our room maid was excellent.
The elevators were terrible as they would jam up on floor 6 & 8. The plumbing was terrible, no pressure in shower or sink, leaks on the floor. Food was fair but lacked variety.
Hotel in terrible condition! Super dirty and really unpleasant to sleep it. Needs urgent renovation and a new cleaning team.
Diogo
Stayed 3 nights in Nov 2019
6/10 Okay
Verified traveller
5 Feb 2020
Disliked: Property conditions & facilities
You can see they are trying hard to upgrade older facilities but headwinds include many maintenance issues, staff training issues and ongoing wifi restrictions and issues. I must say for the price, this facility is adequate. Ongoing shortages of food items and Wifi restrictions is endemic in Cuba but they cope.
Verified traveller
Stayed 3 nights in Feb 2020
4/10 Poor
Verified traveller
9 Jan 2020
Disliked: Property conditions & facilities
Verified traveller
Stayed 2 nights in Jan 2020
4/10 Poor
Lester
10 Dec 2019
Lester
Stayed 2 nights in Dec 2019
8/10 Good
Verified traveller
Travelled with partner
10 Dec 2019
Liked: Staff & service, amenities
old hotep but staff is really attentive, great location near the beach
Verified traveller
Stayed 2 nights in Dec 2019
4/10 Poor
pauline
Travelled with family
7 Dec 2019
Disliked: Staff & service
If you are on a budget and just want a place to sleep.
Food was scarce lots of locals there for the weekend
Great location
Ad the saying goes .you pay for what you get.
Food was non existent,many locals there for the weekend.
Only good thing was the beach.
Would only recommend this place if you are not picky and the price is fantastic.
I would not returned
Verified traveller
Stayed 2 nights in Nov 2019
6/10 Okay
Alfreda
Travelled with family
29 Nov 2019
Liked: Cleanliness, staff & service
They must better their attention in general
Alfreda
Stayed 7 nights in Nov 2019
2/10 Terrible
Dany
Travelled with group
26 Nov 2019
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Food is not the Best!!!
The water was leaking from the washroom ceiling and the food was not the best I almost got sick eating Ham that was pasty!!
great custoner service right in the middel of all the fun
randy
Stayed 8 nights in Oct 2019
6/10 Okay
Daniel
Travelled with group
2 Nov 2019
Daniel
Stayed 3 nights in Oct 2019
8/10 Good
Verified traveller
31 Oct 2019
Liked: Cleanliness, staff & service, amenities
Verified traveller
Stayed 3 nights in Oct 2019
4/10 Poor
Verified traveller
20 Oct 2019
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The front desk were the worst. They just want to sleep. Very unprofessional. First day in the room no yoolet paper. When i asked for toilet paper. Theyball ignored me. I asked for them to all fhe airport because lugggae there.
Very old, dirty hotel, dirty in dining room, noise in room all night from water on the air condition. Bad food, long line waiting for food. Toilet not working.
Don't get near this hotel.
My experience in Sun Beach during my Vacation days was terrible . There was no food also you could see the desperation of people looking for food at the buffet table . The Hotel was super dirty , it seemed as if a hurricane had passed through this hotel. I never got into the pool. the water was green. There was just one elevator for a hotel of 9 floors and almost all the time I had to climb 7 floors.You could see long and stressful queues everywhere. I higly recommend to close this hotel until you create conditions to be habitable again . It was a nightmare for me and a waste of money.