2/10 Terrible
Willow
Business traveller
22 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty!
I checked into my hotel the evening of November 17. The room was cold and run down. The air-conditioner vents couldn't be closed so the wind was literally blowing into the room. I had to put a towel and my luggage in front of it to keep heat in the room. The towel rack in the bathroom was also so rusty, it wasn't possible to use it. In the morning the sheets on the bed had shifted, revealing the severe staining on the sheets and mattress cover. I brought it to the attention of the front desk staff, and they stated they would deal with it immediately. I left the hotel for the day, and upon my return it looked like my room had been tossed. The bed side table was pulled out, the blankets were piled in the middle of the bed, and the stains still visible on the bed. At that point I felt unsafe staying there any longer. I informed the front counter that I would be checking out early as I wasn't comfortable staying in those conditions and was then offered to change rooms. I told them I would need to see the room before I agreed, and when they showed me there was not only hair on the sheets, but it was also heavily stained. I left on November 18, as I felt unsafe staying in a place that didn't take cleanliness seriously. The Hotel informed me that they can not give me my money back, as I booked through Hotels.com so I kindly would like a refund because they shouldn't be charging people to sleep on something that most wouldn't allow a dog to sleep on.
Willow
Stayed 4 nights in Nov 2024