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Hilton Vancouver Metrotown

4.0 star property

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Photo gallery for Hilton Vancouver Metrotown

Exterior
Outdoor pool, open 6:00 AM to 10:00 PM, pool loungers
View from room
Hypo-allergenic bedding, down duvets, in-room safe, desk
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Breakfast available
  • Pool
  • 24/7 front desk
  • Gym
  • Housekeeping

Explore the area

Map
6083 McKay Ave, Burnaby, BC, V5H2W7
  • Crystal Mall
    ‪1 min walk‬
  • Metropolis at Metrotown
    ‪4 min walk‬
  • Central Park
    ‪11 min walk‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds (High Floor)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 2 Queen Beds (High Floor)

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Parlor)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room (Parlor)

  • Sleeps 4
  • 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Executive Level

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom, Executive Level

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed (High Floor)

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Business Lounge Access

Executive Room, 1 King Bed, Club lounge access

Executive Room, 1 King Bed, Business Lounge Access

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 2 Queen Beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Suite, 1 King Bed

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed

Studio Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Shower)

Room, 1 King Bed (Shower)

Room, 1 King Bed (Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, Business Lounge Access

Executive Room, 2 Queen Beds, Club lounge access

Executive Room, 2 Queen Beds, Business Lounge Access

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Business Lounge Access

Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive Suite, 1 King Bed, Business Lounge Access

  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Vancouver-Metrotown (Burnaby) by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, (1203)
The price is €171
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Holiday Inn Express Vancouver-Metrotown (Burnaby) by IHG

About this property

Hilton Vancouver Metrotown

Eco-certified Burnaby hotel in Metrotown with a fitness center
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a conference center are onsite. Housekeeping is available on request.
Hilton Vancouver Metrotown offers 283 accommodations with safes and coffee/tea makers. Beds feature down comforters. 55-inch LCD televisions come with digital channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Burnaby hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the shopping around Hilton Vancouver Metrotown. During your stay, you're just a quick walk from Metropolis at Metrotown. Free WiFi in public areas, an outdoor pool, and a restaurant are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi in some public areas
  • Enjoy American cuisine while dining at Time and Place
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the proximity to shopping and the location
  • Just a 4-minute walk from Metropolis at Metrotown and 14 minutes by car from Simon Fraser University
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hilton Vancouver Metrotown offers its guests a children's pool, an outdoor pool, a hot tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 15419 square feet (1432 square meters) and includes a conference center. A terrace, multilingual staff, and concierge services are also featured at the eco-certified Hilton Vancouver Metrotown. For a fee, parking is available.

This 4-star Burnaby hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:00 AM.
Time and Place - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 0 per stay), Free wired Internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and public transport

  • Covered self parking on site (CAD 22.00 per night; includes in/out privileges)
  • Covered valet parking on site (CAD 30.00 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible van parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–10:00 AM: CAD 33 for adults and CAD 22 for children
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Time and Place

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Shopping
  • A hot tub

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Microwave (on request)
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • Conference centre (15419 square feet of space)
  • Meeting rooms - 6

Outdoors

  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Ceiling hoist
  • Lift
  • Lift door width (centimetres): 91
  • In-room accessibility
  • Low-height door lock
  • Low-height view port in door
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 55-inch LCD TV
  • TV/satellite channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: CAD 25
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • Pets: CAD 55.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 33 for adults and CAD 22 for children
  • Fee for in-room wireless internet: CAD 0 per stay (rates may vary)
  • Covered self parking fee: CAD 22.00 per night (in/out privileges)
  • Covered valet parking fee: CAD 30.00 per night (in/out privileges)
  • Pet fee: CAD 55.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: CAD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and smart lock details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Free WiFi in public areas has a 1-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Metrotown
Hilton Metrotown Vancouver
Hilton Vancouver Metrotown
Hilton Vancouver Metrotown Burnaby
Hilton Vancouver Metrotown Hotel
Hilton Vancouver Metrotown Hotel Burnaby
Metrotown Hilton
Metrotown Hilton Vancouver
Vancouver Hilton Metrotown
Vancouver Metrotown Hilton
Burnaby Hilton Metrotown
Hilton Burnaby
Hilton Hotel Burnaby
Hilton Vancouver Metrotown Hotel
Hilton Vancouver Metrotown Burnaby
Hilton Vancouver Metrotown Hotel Burnaby

Hilton Vancouver Metrotown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1001 reviews
Rating 8 - Good. 275 out of 1001 reviews
Rating 6 - Okay. 92 out of 1001 reviews
Rating 4 - Poor. 46 out of 1001 reviews
Rating 2 - Terrible. 36 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Javier

Confortable room
Stayed 1 night in Nov 2024

8/10 Good

Thomas

No thanks
Stayed 2 nights in Nov 2024

10/10 Excellent

Kitty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good...will stay there whenever I visit Vancouver.
Stayed 8 nights in Nov 2024

10/10 Excellent

LIGUO

Stayed 2 nights in Nov 2024

4/10 Poor

Shale

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We were coming for an event downtown Vancouver and choose this hotel all the way out in Burnaby for the sole reason they told us that they had on site parking for a 6' 10" truck. That was a flat out lie and after charging us for parking they told me that I had to drive 7 minutes down the road to an open, unfenced, public pay parking lot next to a homeless camp. It was torrential pouring rain with near hurricane level winds and it took almost 20 minutes to walk back from it. The staff had no cares at all, were rude and dismissive about the "mix up", did not apologize once for it, said I should have known better and "it's no big deal to just park on a street somewhere" in my $80,000 truck, and offered absolutely nothing in remorse of the situation, not even a "sorry for the mixup."
Stayed 1 night in Nov 2024

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in an area with lots of shopping and dining, including the Chinese marketplace which is great experience. Extra charge for parking and breakfast is downside. Rooms are great but pillows are hard. Reasonable rate.
Stayed 1 night in Nov 2024

10/10 Excellent

SHANTI

Liked: Cleanliness, staff & service, property conditions & facilities
Very professional and clean
Stayed 2 nights in Nov 2024

8/10 Good

Amie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2024

10/10 Excellent

Miu Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and spacious. I did not appreciate a fake five dollar bill stuck under the lamp as an advertisement. It is a little dated but it's a not that big of a sacrifice for a more roomy stay. The rooms are also a little dark and it's inconvenient when you go back to your room at night to turn on the lights because within our suite you have to manually turn on all the lamps instead of just sticking your card key into a slot.
Stayed 6 nights in Nov 2024

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great LoCaTiOn aNd gReAt pRiCe fOr tHe sTay
Stayed 2 nights in Nov 2024

8/10 Good

HASSAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

??

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything are enjoyable
Stayed 1 night in Nov 2024

8/10 Good

Enrico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Logan

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the hotel my family and I always stay at when we travel to the lower mainland. Staff is always friendly, location is excellent
Stayed 2 nights in Oct 2024

8/10 Good

Patricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent most of my time away from hotel, left early in the morning comeback late, so we had no chance to even try the hotel restaurant.
Stayed 4 nights in Oct 2024

6/10 Okay

Arunkumar

Travelled with family
Liked: Cleanliness, amenities
Hotel had decent amenities and room was reasonably clean but was dated - not enough lighting, power charging ports not near the beds, and literally charged for everything - water, parking etc.
Stayed 1 night in Oct 2024

10/10 Excellent

John

Stayed 1 night in Oct 2024

4/10 Poor

King Yu Laura

Stayed 1 night in Sep 2024

10/10 Excellent

Thi Lan anh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent. Front desk was very helpful. Parking was underground, and the late-night entrance was out front near the lobby door. Parking can be difficult exiting when it is rush hour. Drycleaning service was great.
Stayed 4 nights in Oct 2024

10/10 Excellent

Patrick

Travelled with family
Super hospitable staff, clean, and within proximity to many restaurants as well as transportation.
Stayed 3 nights in Oct 2024

8/10 Good

Josef

Stayed 1 night in Sep 2024

6/10 Okay

Guojie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is clean and relatively new, no obvious smell which is good. The only problem we had was the mattress sinked on the 2nd night, which gave my family a bad sleep.
Stayed 2 nights in Sep 2024