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Hilton Vancouver Metrotown

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Vancouver Metrotown

Exterior
Lobby
View from room
Hypo-allergenic bedding, down duvets, in-room safe, desk
Outdoor pool, open 6:00 AM to 10:00 PM, pool loungers

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Hot tub
  • Pool
  • Bar
  • Gym
  • 24/7 front desk

Explore the area

Map
6083 McKay Ave, Burnaby, BC, V5H2W7
  • Crystal Mall
    1 min walk
  • Reflect Social Dining + Lounge
    1 min walk
  • Metrotown Station
    5 min walk
  • Vancouver, BC (YVR-Vancouver Intl.)
    29 min drive

Room options

View all photos for Deluxe Room, 2 Queen Beds (High Floor)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 2 Queen Beds (High Floor)

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Parlor)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room (Parlor)

  • Sleeps 4
  • 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Executive Level

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom, Executive Level

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed (High Floor)

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Business Lounge Access

Executive Room, 1 King Bed, Club lounge access

Executive Room, 1 King Bed, Business Lounge Access

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 2 Queen Beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Suite, 1 King Bed

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed

Studio Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Shower)

Room, 1 King Bed (Shower)

Room, 1 King Bed (Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, Business Lounge Access

Executive Room, 2 Queen Beds, Club lounge access

Executive Room, 2 Queen Beds, Business Lounge Access

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Business Lounge Access

Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive Suite, 1 King Bed, Business Lounge Access

  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel

Pool
Breakfast included
Parking included
Free WiFi
4.6 out of 5, Wonderful, (1158)
The price is €150
for 1 room
includes taxes & fees
2 Jan - 3 Jan
Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel

About this property

Hilton Vancouver Metrotown

Eco-certified Burnaby hotel in Metrotown with a fitness center
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a conference center are onsite. Housekeeping is available on request.
Hilton Vancouver Metrotown offers 283 accommodations with safes and coffee/tea makers. Beds feature down comforters. 55-inch LCD televisions come with digital channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Burnaby hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the shopping around Hilton Vancouver Metrotown. During your stay, you're just a quick walk from Metropolis at Metrotown. Free WiFi in public areas, an outdoor pool, and a restaurant are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi in some public areas
  • Enjoy American cuisine while dining at Time and Place
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Metropolis at Metrotown and 14 minutes by car from Simon Fraser University
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hilton Vancouver Metrotown offers its guests a children's pool, an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 15419 square feet (1432 square meters) and includes a conference center. A terrace, multilingual staff, and concierge services are also featured at the eco-certified Hilton Vancouver Metrotown. For a fee, parking is available.

This 4-star Burnaby hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:00 AM.
Time and Place - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 0 per stay), Free wired Internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and public transport

  • Covered self parking on site (CAD 21.00 per night; includes in/out privileges)
  • Covered valet parking on site (CAD 29.00 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible van parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–10:00 AM: CAD 33 for adults and CAD 22 for children
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Time and Place

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Shopping
  • A hot tub

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Microwave (on request)
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • Conference centre (15419 square feet of space)
  • Meeting rooms - 6

Outdoors

  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Ceiling hoist
  • Lift
  • Lift door width (centimetres): 91
  • In-room accessibility
  • Low-height door lock
  • Low-height view port in door
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 55-inch LCD TV
  • TV/satellite channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: CAD 25
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • Pets: CAD 55.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 33 for adults and CAD 22 for children
  • Fee for in-room wireless internet: CAD 0 per stay (rates may vary)
  • Covered self parking fee: CAD 21.00 per night (in/out privileges)
  • Covered valet parking fee: CAD 29.00 per night (in/out privileges)
  • Pet fee: CAD 55.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: CAD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and smart lock details. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Free WiFi in public areas has a 1-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Metrotown
Hilton Metrotown Vancouver
Hilton Vancouver Metrotown
Hilton Vancouver Metrotown Burnaby
Hilton Vancouver Metrotown Hotel
Hilton Vancouver Metrotown Hotel Burnaby
Metrotown Hilton
Metrotown Hilton Vancouver
Vancouver Hilton Metrotown
Vancouver Metrotown Hilton
Burnaby Hilton Metrotown
Hilton Burnaby
Hilton Hotel Burnaby
Hilton Vancouver Metrotown Hotel
Hilton Vancouver Metrotown Burnaby
Hilton Vancouver Metrotown Hotel Burnaby

Hilton Vancouver Metrotown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1001 reviews" "
Rating 8 - Good. 278 out of 1001 reviews" "
Rating 6 - Okay. 91 out of 1001 reviews" "
Rating 4 - Poor. 46 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe around the hotel and late night dining options! Hotel is clean and staff are very friendly! We went to Earls for a late night dinner and they had AMAZING food, drinks and service!
Stayed 1 night in Sep 2024

8/10 Good

Yaqi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

6/10 Okay

Maria, Kent

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Swimming pool was not clean. Walls of pools had black scum around. Hot tub was dirty moss green
Stayed 2 nights in Sep 2024

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Of course the Hilton is clean, well maintained and has great staff. Only stayed on evening nothing more. Staff were very helpful when they found out we were only here for a concert. Immediately they explained the best route and transportation for our evening. Room was spectacular and very clean. Beds were the most comfiest, love the duvet and mattress! Also thoroughly enjoyed the chaise lounge by the window. Used the workout room and pool, both clean and very well maintained.
Stayed 1 night in Sep 2024

8/10 Good

Sarbjit

Liked: Staff & service
Overall it was nice
Stayed 2 nights in Sep 2024

10/10 Excellent

Brandy-Lee

Stayed 2 nights in Aug 2024

8/10 Good

Richard

Super clean. Excellent room. My only small complaint is that they have not tended the flower gardens on the roof near the pool.
Stayed 2 nights in Sep 2024

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
The service and food at the restaurant were great
Stayed 2 nights in Sep 2024

6/10 Okay

Emmy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staffs are not friendly and definitely not helpful at all!
Stayed 2 nights in Sep 2024

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

4/10 Poor

April

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel is blah. Business lounge is disappointing. Never restocked any drinks all weekend. Appetizers were very sparse. Pool is very small. EV charging is a nice benefit.
Stayed 3 nights in Aug 2024

6/10 Okay

Mandy

Stayed 7 nights in Aug 2024

8/10 Good

Cecille Sta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, lots of food options and short walk to train station and Metrotown. Highly recommend!
Stayed 3 nights in Aug 2024

8/10 Good

Katelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Minor maintenance issues.
Stayed 1 night in Aug 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good location
Stay close to family as we were babysitting. We brought them back for a swim and the kids loved the pool. Very walkable with lots of restaurants and shopping outside the door.
Stayed 1 night in Aug 2024

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not enough EV charging parking spot. Single destination charger for Tesla and 2 normal electrical outlet for home charging adapters. That is unacceptable for $300 stay per night hotel. The pool is extremely small given how big the hotel size. Everything else was good especially the breakfast
Stayed 3 nights in Aug 2024

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great
Stayed 3 nights in Aug 2024

10/10 Excellent

MICHELLE GAYLE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were all so kind. They went above and beyond to ensure we were pleasant with our stay. It’s close to a lot of restaurants and the metro mall is just 5 minutes away if you walk. I would stay here again in the future! Thank you Hilton staff 😊
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Craig

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rough check-in experience, ac fan was loud
During check-in, the staff mistakenly thought I had not prepaid for my room. Attempting to provide a deposit, the credit card machine declined my payment. I asked a friend to drive over to use his card, and it was declined as well. The staff then concluded the machine wasn't working and manually completed the transaction. On hot days, the ac fan needed to be on the highest setting, which was annoyingly loud. I expected a better experience for what I paid.
Stayed 2 nights in Aug 2024

6/10 Okay

Yeying

Liked: Staff & service, property conditions & facilities, room comfort
Convenient location
For this price, we would expect better conditions
Stayed 1 night in Aug 2024

2/10 Terrible

Maggie Man-Kei

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in staff wasn't friendly, then one of the elevators wasn't working for days, had to go up and down the stairs, it was only on the last day of our stay that it was fixed. The room was dirty, stuff on the floor, chips on the chair. We opted to get housekeeping for just one day and when we returned to the room around 5pm, they just started cleaning. The only good thing was the location of the hotel, very convenient but otherwise I wouldn't choose it again.
Stayed 1 night in Aug 2024

6/10 Okay

Neelam

Location was good. Property needs some mai ntenance. Was overall clean but noticed some areas such as coffee station in the room that wasn't cleaned properly and carpets. Bathroom cupboards were run down with wear and tear. Parking fees for the location was very high.
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
everything is of no surprise for customer, live up to Hilton reputation
Stayed 5 nights in Aug 2024