Overall I think the website information is misleading as I didn't realise it was a hostel and not a hotel. Luckily I emailed in advance to let the hotel know I would be arriving late - it's a good job I did or I wouldn't have been prepared for the little automated check in machine outside for anyone who arrives after 20:00. The machine was very frustrating to use but eventually I got in. I was shocked that there was a huge staircase in front of me and no lift. I have a serious spinal condition and am not meant to lift anything heavy, but with a 25kg suitcase, no lift and no one to ask for help, I had no choice but to haul it up the stairs, resulting in a flare up of pain for several days after. The room itself, like the hostel overall, was quaint and beautifully decorated - I was allocated the 'China Suite' which was a red room with painted dragons etc. I was impressed by the comfort and cleanliness of the room overall. Upon check out I did mention the lack of information on the website and that it should be clear there is no lift - what if a customer was in a wheelchair?? Overall, this is a hostel rather than a hotel, so the facilities are basic but the rooms are nice and the decor is quirky and interesting. Service is good - very friendly - but be prepared to use the automated check in machine if staff are away (you will need a code in advance for this), and avoid it if you have mobility issues or other problems with using stairs or carrying your luggage.