2/10 Terrible
Andrew Albert
12 Jan 2025
Disliked: Amenities
I stayed for one week. Good location but hotel condition is not good. Their water system comes a goes. I was in the shower and the water suddenly stopped. I called the front desk and they told me it happens periodically and to just give it a few minutes. Really? It happened periodically alright. Everyday. And when the water came back, there was no hot water.
At the end of my vacation, when I returned home I saw, to my surprise, that I was charged $410.94 in additional fees. When I called them to ask what these charges were they told me it was for resort fees and taxes. I thought I had paid all that upfront in my initial booking and I wasn't made aware of any future additional charges.
So in addition to their water problems and lack of hot water, there are additional hidden fees to contend with. Additional hidden fees that are in the hundreds of dollars. Buyer beware. There's no advance notice.
Andrew Albert
Stayed 7 nights in Jan 2025