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Quality Inn & Suites New Hartford - Utica

2.5 star property

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Photo gallery for Quality Inn & Suites New Hartford - Utica

Free daily continental breakfast
Standard Room, 2 Double Beds, Non Smoking
Lobby
Suite, Non Smoking (2 Double beds, 1 Sofa Bed)
Individually decorated, individually furnished, desk, blackout curtains

Reviews

7.0 out of 10
Good

Popular amenities

  • Gym
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

Map
141 New Hartford St, New Hartford, NY, 13413
  • Utica College
    ‪3 min drive‬
  • Saranac Brewery
    ‪6 min drive‬
  • Stanley Theater
    ‪6 min drive‬
  • Rome, NY (RME-Griffiss Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Individually decorated, individually furnished, desk, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Non Smoking (2 Double beds, 1 Sofa Bed)

Suite, Non Smoking (2 Double beds, 1 Sofa Bed)

Suite, Non Smoking (2 Double beds, 1 Sofa Bed)

  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Individually decorated, individually furnished, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Individually decorated, individually furnished, desk, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn & Suites New Hartford - Utica

Hotel in New Hartford with free breakfast and a fitness center
This hotel features a fitness center, a 24-hour front desk, and an arcade/game room. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a garden and a vending machine.
Quality Inn & Suites New Hartford - Utica offers 65 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

This New Hartford hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Quality Inn & Suites New Hartford - Utica. During your stay, you're just a quick walk from New Hartford Recreation Center. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a vending machine
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 8 minutes by foot from New Hartford Recreation Center and a 3-minute drive from Utica College
  • Cats and dogs welcome for a fee (restrictions apply)
Free breakfast is available daily. Public spaces have free WiFi. A fitness center, a vending machine, and an arcade/game room are also featured at the business-friendly Quality Inn & Suites New Hartford - Utica. Self parking is free. A complete renovation of Quality Inn & Suites New Hartford - Utica was completed in August 2022.
Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Arcade/game room
  • Gym

Family friendly

  • Arcade/game room

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

New Hartford Hotel Hotel
New Hartford Hotel New Hartford
New Hartford Hotel Hotel New Hartford

Quality Inn & Suites New Hartford - Utica Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 115 out of 391 reviews
Rating 8 - Good. 101 out of 391 reviews
Rating 6 - Okay. 71 out of 391 reviews
Rating 4 - Poor. 49 out of 391 reviews
Rating 2 - Terrible. 55 out of 391 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Stephanie

Business traveller
Liked: Staff & service
There is no elevator. My tub was leaking into the room beneath me and they had to move my room… I left my jacket in the previous room as I was moved in a hurry and no one was going to tell me until I called the front desk looking for it days later. It took days into my stay before the driveway was actually fully plowed and shoveled. There is a limited breakfast, the property is clean and the staff are friendly. It does the job for the price and there is a strip of major stores and restaurants only 4 min away.
Stayed 6 nights in Jan 2025

2/10 Terrible

Rose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Carole

Disliked: Cleanliness, staff & service, property conditions & facilities
Walls were scratched,lights were inadequate
Stayed 1 night in Dec 2024

10/10 Excellent

richard

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Elizabeth

Stayed 3 nights in Dec 2024

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice
Stayed 1 night in Dec 2024

2/10 Terrible

Ivanka

Travelled with family and small children
Liked: Staff & service
The bed has a metal sheet box spring guard frame.When climbing up to the bed ,your foot would hit the sheet guard frame and it would male terrible sound. We stayed two nights and couldn't get quality sleep,unsure if it was the mattress or the bedding sheets.
Stayed 2 nights in Dec 2024

6/10 Okay

Kelsy, Naples

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was on the older side, but it was very clean and the staff were friendly. I did not use them but there was a workout room and a laundry room. The room was a good size, and I appreciated the refrigerator and microwave, as well as the blackout curtains. However, the bed was pretty uncomfortable. It was a firm mattress on a metal frame, which also gave me an electric shock on more than one occasion and made a loud clanging sound if you touched the sides at all. I also would have appreciated more outlets by the bed, or ones that were not covered up by the bedside tables. The free breakfast was a nice touch, although the eggs were pretty bland and watery. The Expedia site said a $150 cash deposit was required, but they ended up charging my credit card for that and didn't give me an idea of when I could expect a refund. Overall, a fine place to stay overnight.
Stayed 1 night in Dec 2024

8/10 Good

Jodi

Basic hotel. Fine for the price.
Stayed 1 night in Nov 2024

10/10 Excellent

Aung Phyo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 1 night in Dec 2024

8/10 Good

Matthew

Stayed 1 night in Dec 2024

10/10 Excellent

Mazen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility and nice staff.
Stayed 2 nights in Dec 2024

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than ratings show.
Clean comfortable, well lit parking area. Hot breakfast not just doughnuts and bagels. Would stay again if in the area.
Stayed 1 night in Dec 2024

6/10 Okay

Mathew

Liked: Cleanliness, staff & service
The rooms were nice. In the halls the smell of cooking with curry was very strong
Stayed 1 night in Dec 2024

6/10 Okay

Ryan, Toms River

Business traveller, Travelled with partner
Ok for price
Stayed 1 night in Oct 2024

2/10 Terrible

Avery

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Impressive interior, atrocious comfort
The lobby and general aesthetic of the hotel was really nice and I think everything looked lovely. My hotel room even had a living room and a bedroom while paying a very reasonable fee for the hotel. But that's where the good things about the hotel end. While I appreciate the lovely design of the hotel at first glance, they completely failed on the most important aspect of a hotel, which is comfort. The beds were as hard as the floor and slanted downwards slightly. They were also really loud. If you move too much or tap the frame it sounds like closing the metal door on a U-Haul storage unit. I was completely unable to sleep on the bed and it even ended up hurting my back. The pillows were so soft I felt like my head was directly on the mattress. The bathroom was hilariously small and the toilet had grime on it. The channels didnt match the guide for tv. Ultimately I was unable to stay in the hotel for the 2 days I booked and had to leave in the middle of the night for a different hotel and cancel everything. I truly feel it's a shame because they have a wonderful building and decor going for them and if they had better beds and took more care focusing on comfort this could be a really nice place to stay. For now I have no choice to give 1 star as to me it was unstayable.
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrea

Stayed 2 nights in Nov 2024

4/10 Poor

Benjamin

Business traveller
Disliked: Cleanliness, property conditions & facilities
While the hotel looks close to the highway it is not. The rooms were dirty and smelled of mold.
Stayed 2 nights in Dec 2024

10/10 Excellent

cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great !!
Our stay was 3 nights. The price was great. The room was large. People who worked there were so helpful and very nice.
Stayed 3 nights in Dec 2024

8/10 Good

Matthew

Travelled with group
Liked: Staff & service
Stayed 2 nights in Dec 2024

6/10 Okay

Avery

Stayed there for one night, so exactly what we needed, but I would not stay longer. Stuff was friendly but limited dining and would prefer to be more in the city
Stayed 1 night in Dec 2024

4/10 Poor

Lisa

Not clean Tv was on a timer
Stayed 2 nights in Nov 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very nice clean hotel. The staff was very kind and helpful. Thank you for a great stay
Stayed 2 nights in Nov 2024

6/10 Okay

Imran

Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024