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Puma Imperial Hotel

3.5 star property

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Photo gallery for Puma Imperial Hotel

Concierge desk
Front of property
2 restaurants, breakfast, lunch, dinner served; Mongolian cuisine
2 restaurants, breakfast, lunch, dinner served; Mongolian cuisine
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • Air conditioning
  • Parking included
  • Laundry

Explore the area

Map
University Street, Sukhbaatar Square, Ulaanbaatar, 210646
  • National University of Mongolia
    ‪3 min walk‬
  • Sükhbaatar Square
    ‪3 min walk‬
  • Sukhbaatar Square
    ‪4 min walk‬
  • Ulaanbaatar (UBN-Chinggis Khaan Intl.)
    ‪62 min drive‬

Room options

View all photos for Semi Deluxe Suite

In-room safe, desk, blackout curtains, iron/ironing board

Semi Deluxe Suite

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room

  • 20 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Ramada by Wyndham Ulaanbaatar Citycenter

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, (282)
The price is €97
for 1 room
includes taxes & fees
5 Mar - 6 Mar
Ramada by Wyndham Ulaanbaatar Citycenter

About this property

Puma Imperial Hotel

Ulaanbaatar hotel in Downtown Ulaanbaatar with 2 restaurants and a 24-hour business center
Along with 2 restaurants, this smoke-free hotel has a 24-hour business center and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services, and dry cleaning.
Puma Imperial Hotel offers 27 air-conditioned accommodations with safes and bathrobes. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

During your stay at Puma Imperial Hotel, you're just a quick walk from National University of Mongolia. You'll find features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy Mongolian cuisine while dining at Puma
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from National University of Mongolia and Government Palace Garden
  • Airport shuttle service available for a fee
There are 2 restaurants on site, along with a coffee shop/café. Public spaces have free WiFi. Business amenities include a 24-hour business center and 2 meeting rooms. Event space at this hotel measures 1938 square feet (180 square meters) and includes conference space. An airport shuttle at scheduled times is available for a fee. The business-friendly Puma Imperial Hotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Self parking is free.

This 3.5-star Ulaanbaatar hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 10 AM and on weekends from 8 AM to 11 AM.
Puma - This restaurant specializes in Mongolian cuisine and serves breakfast, lunch, and dinner.
Delhi Darbar - This restaurant specializes in Indian cuisine and serves breakfast, lunch, and dinner. Open daily.
Puma Cafe - This café serves light fare only.
Room service (during limited hours) is available.

Languages

English, Mongolian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge) from 9:00 AM to 9:00 PM
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee 7 AM–10 AM on weekdays and 8 AM–11 AM on weekends: USD 11 for adults and USD 11 for children
  • 2 restaurants and 1 coffee shop/cafe
  • Room service available

Restaurants on site

  • Puma
  • Delhi Darbar
  • Puma Cafe

Family friendly

  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Conference space (1938 square feet)
  • Meeting rooms - 2

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per stay.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 11 for adults and USD 11 for children
  • Airport shuttle fee: USD 19 per person (one-way)
  • Rollaway bed fee: USD 30 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Puma Imperial Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Property is also known as

PUMA IMPERIAL HOTEL Ulaanbaatar
PUMA IMPERIAL Ulaanbaatar
PUMA IMPERIAL
PUMA IMPERIAL HOTEL Hotel
PUMA IMPERIAL HOTEL Ulaanbaatar
PUMA IMPERIAL HOTEL Hotel Ulaanbaatar

Puma Imperial Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 43 reviews
Rating 8 - Good. 16 out of 43 reviews
Rating 6 - Okay. 4 out of 43 reviews
Rating 4 - Poor. 8 out of 43 reviews
Rating 2 - Terrible. 2 out of 43 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yestin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful, great facilities, great breakfast. Good location
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Nice hotel within walking distance of a lot of shopping, dining, and cultural attractions. Very helpful staff.
Stayed 2 nights in Jun 2024

4/10 Poor

Wen-Jung, Saratoga

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We request non smoking room. But they assigned a bad smell smoking room to us. And said no room to change.
Stayed 1 night in Jul 2024

10/10 Excellent

Chris

Stayed 1 night in Mar 2024

10/10 Excellent

Tserenpuntsag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Randall

The hotel does not have good communication with Orbitz. I had booked and a confirmation from Orbitz. However when I showed up, the hotel was full. They did find a neighboring hotel. My advice is call the hotel after booking to insure you have a room.
Stayed 1 night in Jun 2023

8/10 Good

Birendra, Nepal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room heating and cleanliness. Not enough drinking water.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Gorancho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, rooms food staff and overall positive experience. Some aspects can be improved of course, such is food variety but having in mind the pricing I believe it is a very good overall balance
Stayed 5 nights in Aug 2019

4/10 Poor

Anna, Chicago

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
They put us up in a different hotel that wasn’t the greatest
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although there were a few technical difficulties with my room when I checked in, the staff moved me to a new room and did their best to make me feel comfortable. I appreciate the hospitality of the management and the staff. Also, breakfast and location are great!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Chris, Nelson, NZ

Travelled with group
Liked: Cleanliness, staff & service
The staff here were excellent - very helpful with us having three very short stays - arriving late and departing early. Storing bags, arranging laundry, making us breakfast sandwiches at 4am. Great service.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, attentive staff, not a “cookie-cutter” sort of property. Appear to be in the process of making room upgrades.
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to stay
It was good to stay right by Government Palace
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Well located, walking distance to State Department Store, across the street from Sukhbaatar Square. Our reservation was different from what I had booked online and was told that there could be a price adjustment, but in the end they corrected the mistake.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prime location. Next to the main square. Close to museums and other major attractions in the city. Also walking distance to a bus stop that takes you directly to the airport.
Stayed 3 nights in Jul 2018

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

10/10 Excellent

RAFAEL MATÍAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un buen hotel en el centro de Ulán Bator
Perfectamente ubicado en el centro de Ulaanbaatar, personal amable y eficiente, instalaciones adecuadas, cafetería agradable a precios razonables. El desayuno un poco flojo, pero es una muy buena opción en la capital de Mongolia.
Stayed 5 nights in Oct 2024

10/10 Excellent

Oliver

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

4/10 Poor

KGII

Liked: Cleanliness
Disliked: Staff & service
나이트가 옆어있음. 잠을 못잠.
Stayed 3 nights in Sep 2024

4/10 Poor

Yasuko

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
２人泊なのに、水、バスローブがひとつずつしかないので電話して持ってきてもらった その間にTVがつかないし、コーヒーカップはあるのにコーヒーがないことも判明 TVは2人直しに来たけど、だめだね、だけで帰って行った、何それ？ コーヒーもない、と言われたけど、2泊目にはインスタントコーヒー，紅茶が補充されていた、あるんじゃない！ ランドリーバックも2日目にはあった シングルベッド２つの部屋だったが、一つは体重65キロの夫が寝返り打つとベッドが傾いてしまう最悪なものだった 朝食の始まると聞かされた時間に行くと、すでにたくさんの人が食事をしていて、おかずは補充されず、これまで見たことのない薄っぺらいオムレツに辟易
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just live here many times. Everything is good. But the WiFi needs to be updated.
Stayed 5 nights in May 2024