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Kempinski Hotel Khan Palace

5.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Kempinski Hotel Khan Palace

Couples treatment room(s), sauna, hot tub, body treatments, aromatherapy
Lounge
Presidential Suite (Presidential Suite)
Deluxe Room (Deluxe Room) | Living area
Couples treatment room(s), sauna, hot tub, body treatments, aromatherapy

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Gym
  • Parking included

Explore the area

Map
East Cross Road, Peace Avenue, Bayanzurkh District, Ulaanbaatar
  • Central Tower
    ‪3 min drive‬
  • Sükhbaatar Square
    ‪3 min drive‬
  • Ministry of Foreign Affairs
    ‪3 min drive‬
  • Ulaanbaatar (ULN-Buyant-Ukhaa Intl.)
    ‪42 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room (Superior Twin Room)

Superior Room (Superior Twin Room)

Superior Room (Superior Twin Room)

9.4 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room (Superior King Room)

Superior Room (Superior King Room)

Superior Room (Superior King Room)

9.0 out of 10
Wonderful
(2 reviews)
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite (Executive Suite)

Executive Suite (Executive Suite)

Executive Suite (Executive Suite)

  • 85 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Deluxe Room)

Deluxe Room (Deluxe Room)

Deluxe Room (Deluxe Room)

  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room (Deluxe King room)

Deluxe Room (Deluxe King room)

Deluxe Room (Deluxe King room)

9.8 out of 10
Exceptional
(6 reviews)
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite (Superior Suite)

Superior Suite (Superior Suite)

Superior Suite (Superior Suite)

  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room (Classic Twin)

Classic Room (Classic Twin)

Classic Room (Classic Twin)

  • 29 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite (Deluxe Suite)

Deluxe Suite (Deluxe Suite)

Deluxe Suite (Deluxe Suite)

10.0 out of 10
Exceptional
(1 review)
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite (Presidential Suite)

Presidential Suite (Presidential Suite)

Presidential Suite (Presidential Suite)

10.0 out of 10
Exceptional
(1 review)
  • 110 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

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Exterior

Shangri-La Ulaanbaatar

Pool
Parking included
Free WiFi
Restaurant
4.3 out of 5, Excellent, (114)
The price is €309
for 1 room
includes taxes & fees
1 Feb - 2 Feb
Shangri-La Ulaanbaatar

About this property

Kempinski Hotel Khan Palace

Luxury Ulaanbaatar hotel in Downtown Ulaanbaatar with 4 restaurants
Along with 4 restaurants, this hotel has a full-service spa and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Change of towels is available on request.
Kempinski Hotel Khan Palace offers 99 air-conditioned accommodations with minibars and laptop-compatible safes. These individually furnished accommodations have separate sitting areas. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

Kempinski Aster Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
During your stay at Kempinski Hotel Khan Palace, you're just a quick walk from International Intellectual Museum. Free WiFi in public areas, free self parking, and 4 restaurants are available.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy a bite to eat at one of the 4 restaurants
  • Buffet breakfast served daily for a fee
  • Indulge with massages, aromatherapy, or body treatments at Kempinski Aster Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Just a 3-minute drive from Sükhbaatar Square and a few minutes from The Fine Arts Zanabazar Museum
  • Airport, train station pick-up, and train station drop-off shuttle service available for a fee
Kempinski Hotel Khan Palace offers its guests a full-service spa, a sauna, and a 24-hour fitness center. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. Event space at this hotel measures 2842 square feet (264 square meters) and includes a conference center. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Kempinski Hotel Khan Palace. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. Free self parking is available. A complete renovation of Kempinski Hotel Khan Palace was completed in November 2019.

Smoking is allowed in designated areas at this 5-star Ulaanbaatar hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
KK Restaurant & Lounge - This restaurant serves lunch, dinner, and light fare.
Sakura Sushi Bar - This sushi bar specializes in Japanese cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Coffee & pastry shop - Onsite café. Open daily.
Tenger restaurant - This fine-dining restaurant specializes in international cuisine and serves breakfast and brunch. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean, Mongolian, Russian, Swedish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free secured, uncovered self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Return train station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: USD 15 for adults and USD 7.5 for children
  • 4 restaurants
  • 1 bar
  • 24-hour room service

Restaurants on site

  • KK Restaurant & Lounge
  • Sakura Sushi Bar
  • Coffee & pastry shop
  • Tenger restaurant

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • High chair
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Lockers available

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (2842 square feet of space)
  • Meeting rooms

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 85
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • Renovated entire property – November 2019
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bidet
  • Deep-soaking bath
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 40-inch LCD TV
  • TV channels
  • Netflix
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Free newspapers
  • Guidebooks/recommendations
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Laundry detergent
  • LED light bulbs
  • Local maps
  • Phone
  • Restaurant dining guide
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 45.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 7.5 for children
  • Airport shuttle fee: USD 55 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: USD 45.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Kempinski Hotel Khan Palace offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Kempinski Hotel Khan Palace
Kempinski Hotel Khan Palace Ulaanbaatar
Kempinski Khan Palace
Kempinski Khan Palace Hotel
Kempinski Khan Palace Ulaanbaatar
Khan Palace Hotel
Khan Palace Kempinski
Kempinski Hotel Ulaanbaatar
Kempinski Khan Ulaanbaatar
Kempinski Hotel Khan Palace Hotel
Kempinski Hotel Khan Palace Ulaanbaatar
Kempinski Hotel Khan Palace Hotel Ulaanbaatar

Kempinski Hotel Khan Palace Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 188 out of 324 reviews" "
Rating 8 - Good. 106 out of 324 reviews" "
Rating 6 - Okay. 23 out of 324 reviews" "
Rating 4 - Poor. 5 out of 324 reviews" "
Rating 2 - Terrible. 2 out of 324 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sharon, Scottsdale

Wonderful staff, very good Japanese restaurant, room in need of repair and upgrade.
Stayed 2 nights in Sep 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, modern hotel!
Stayed 3 nights in Sep 2024

8/10 Good

Sharon, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurants in the hotel were good, especially the Japanese food. Hotel staff wonderful. Hotel room itself in need of repair and upgrade.
Stayed 4 nights in Sep 2024

8/10 Good

Tian, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A descent hotel in Ulaanbaatar, furniture a bit run down, but I guess you cannot expect much in Mongolia. Breakfast is just so so, but the food in the ground floor lounge is good.
Stayed 3 nights in Sep 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good taxi service
Stayed 4 nights in Sep 2024

10/10 Excellent

Fadi, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great hotel, very clean and very comfortable bed
Stayed 2 nights in Sep 2024

10/10 Excellent

Hernan

Liked: Cleanliness, property conditions & facilities
They even prepared breakfast to go since we had an early flight.
Stayed 1 night in Sep 2024

10/10 Excellent

Kremena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast with enough options. The room was spacious and comfortable. The hotel is a bit far from the centre but there’s a bus stop a few minutes away and around 40 minute walk.
Stayed 1 night in Sep 2024

10/10 Excellent

Yaling

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Aug 2024

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel is not convenient location, restaurant service was horrible, waited for 30 minutes then told ten more minutes, almost empty bar area, reception staff were good.
Stayed 3 nights in Sep 2024

10/10 Excellent

Michael, Snohomish

Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful. Breakfast was very good. I was put in a smoking room, had to change room and was not given same level of room as they said they only had twin rooms. But everything else was great
Stayed 3 nights in Aug 2024

10/10 Excellent

HA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bed
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel.
Really nice hotel as you'd expect from a Kempinski. Quality room size and details. Quite small hotel for the brand and a bit further away for the main attractions. Excellent reception service for taxi ordering and explanations.
Stayed 2 nights in Aug 2024

10/10 Excellent

ARTHUR, INDIANAPOLIS

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and efficient staff. Excellent breakfast. Large, comfy room.
Stayed 1 night in Aug 2024

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite being small and a 30 min walk away from the square, it was clean, with well appointed rooms, and the staff were professional.
Stayed 1 night in Aug 2024

6/10 Okay

Chen

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room size was nice. Hotel Staff and Restaurant needs training. Definitely not 5-stars...closer to 3 stars with the quality of restaurant and Waiters/Waitresses often getting wrong orders. Very disappointing. Room cleaning staff was very good. This is at best 3 stars and thus the rates is correct...but do not say it's 5 stars with great rates.
Stayed 8 nights in Aug 2024

10/10 Excellent

Joan

Travelled with partner
Liked: Amenities
Great location in UB, close enough to shopping, restaurants. We ate at the restaurant for dinner and it was quite good. Breakfast was excellent at the hotel. Rooms are comfortable and spacious although by today’s standards a bit dated. That did not concern us in the least … but bathroom are updated. We would recommend staying at the Kempinski.
Stayed 1 night in Jul 2024

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Third time staying at the hotel. Staff are great and restaurant very good and easy option when you don’t want to go out.
Stayed 1 night in Jul 2024

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for UB for shopping and hotel has great restaurants for dining if you don’t want to go out.
Stayed 3 nights in Jul 2024

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in I asked if breakfast was included. The clerk at the front desk said it was. Next morning we went down to breakfast and only after we had got our food (buffet) did they tell me it was not included which was an additional $25 a person.
Stayed 1 night in Jun 2024

8/10 Good

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I receive a upgraded room by filing a complain about the broken toilet, then they upgraded me to a room on my second day of my 3 days staing this hotel.
Stayed 3 nights in Jun 2024

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful
Great Service, Breakfast is fantastic and the various amenities and mix of restaurants helps with variety. The Lundry service is phenomenal. There was nothing I can think of that lacked in this experience. I was there for 8 days, and it was delightful.
Stayed 8 nights in Oct 2023

8/10 Good

Joshua, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kempinski Hotel Khan Palace is a solid place to stay. It is one of two five star hotels in Ulaanbaatar, the other being the ShangriLa whose room rates are more than double the price. The Kempinski rooms are old fashioned, but they are large, clean, very functional and the king size bed was very comfortable. Bathroom was also nice and included a Japanese washlet type toilet. The breakfast in the lobby restaurant was outstanding with lots of food choices. Front desk was super helpful and accomodating. Finally, the Japanese sushi restaurant on the second floor was very good! I highly recommend this hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Otto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable place. Helpful staff. All the amenities.
Stayed 2 nights in Sep 2023

10/10 Excellent

Otto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Sep 2023