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Kashiwaya

3.0 star property

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Photo gallery for Kashiwaya

Hot springs
Restaurant
Pool
Hot springs
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • Laundry
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

Map
1-39-3 Tokura Kamiyamada Onsen, Chikuma, Nagano, 389-0821
  • Nagano Olympic Stadium
    ‪16 min drive‬
  • Matsushiro Castle
    ‪17 min drive‬
  • Chausuyama Zoo
    ‪19 min drive‬

Room options

View all photos for Japanese Style Room

Japanese Style Room

Japanese Style Room

  • Sleeps 4
  • 4 Twin Futons

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Sauna, hot tub, hot springs/mineral springs

Mercure Nagano Matsushiro Resort & Spa

  • All-inclusive
  • Spa
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, (405)
The price is €61
for 1 room
includes taxes & fees
9 Apr - 10 Apr
Mercure Nagano Matsushiro Resort & Spa

About this property

Kashiwaya

Ryokan in Chikuma with free parking
Along with laundry facilities, this ryokan has free newspapers and gift shops/newsstands. Free WiFi in public areas and free self parking are also provided. Additionally, a front-desk safe, a ballroom, and a vending machine are onsite.
Kashiwaya offers 24 air-conditioned accommodations with safes. Bathrooms include bathrobes, complimentary toiletries, and children's robes. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 3:00 PM to 9:30 AM. There are hot springs on site.
During your stay at Kashiwaya, you're just a quick walk from Nishizawa Piggy Bank Museu. You'll find features like free WiFi in public areas and free self parking, plus breakfast (surcharge).
  • Free WiFi in some public areas
  • Free self parking
  • Japanese breakfast served daily for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and meeting rooms
  • Onsite recreation includes hot springs and bike rentals
  • 9 minutes by foot from Nishizawa Piggy Bank Museu and a 2-minute drive from Joyama Historic Park and Arata-Jo Mountain Castle
Kashiwaya offers its guests hot springs. WiFi is free in public spaces. A vending machine, gift shops/newsstands, and karaoke are also featured at Kashiwaya. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Chikuma ryokan.

For a fee, guests can enjoy Japanese breakfast daily from 7:30 AM to 8:30 AM.

Languages

Chinese (Mandarin), English, Hindi, Japanese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily Japanese breakfast available 7:30 AM to 8:30 AM for a fee: JPY 1,100 for adults and JPY 1,100 for children

Things to do

  • Bicycle rentals
  • Hot springs
  • Karaoke
  • Shopping

Family friendly

  • Highchair
  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Spa

  • Hot springs
  • Public bath open from 3:00 PM - 9:30 AM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Children's robes
  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Towels provided

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 6 AM - 11 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Japanese breakfast: approximately JPY 1100 for adults and JPY 1100 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility and high chair
This property accepts cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 6 AM - 11 PM.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees may apply to children age 0-5 for items such as extra bedding and meals.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Kashiwaya Inn Chikuma
Kashiwaya Chikuma
Kashiwaya Ryokan
Kashiwaya Chikuma
Kashiwaya Ryokan Chikuma

Kashiwaya Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 48 reviews
Rating 8 - Good. 17 out of 48 reviews
Rating 6 - Okay. 11 out of 48 reviews
Rating 4 - Poor. 2 out of 48 reviews
Rating 2 - Terrible. 4 out of 48 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コロナ対策もきちんとしていて快適に過ごせました。
Stayed 1 night in Jul 2020

2/10 Terrible

Usan

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
間違っても、人にお勧めは出来ません。最低限、温泉旅館であるのなら、お風呂の温度管理くらいはしてほしいものです。
Stayed 1 night in Nov 2024

8/10 Good

??????

Stayed 1 night in Nov 2024

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour tout à fait agréable
Très agréable séjour. Chambres spacieuses. Tout ce dont nous avions besoin.
Stayed 1 night in Oct 2024

6/10 Okay

Sukesada

Liked: Room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

ひろゆき

Stayed 2 nights in Aug 2024

8/10 Good

???

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても優しさに溢れた、これぞ宿という感じでした。 人情味に溢れてましたが唯一、部屋のタバコ臭さがマイナスでした。
Stayed 1 night in Aug 2024

2/10 Terrible

yuji

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
トラブルの対応が遅い
Stayed 1 night in Jul 2024

6/10 Okay

HANAKO

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
5階の大浴場のシャワーの水がチョロチョロしか出なかった。 でも温泉はとてもよかった!!!! フロントで借りれるものや、用意されてるポットとトースター、電子レンジがどこあるのか言ってくれると嬉しいです。
Stayed 1 night in Jun 2024

8/10 Good

あつこ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋の掃除がゆきとどいていない 大浴場の脱衣所の清潔感がない
Stayed 4 nights in Apr 2024

6/10 Okay

けいいち

Disliked: Staff & service, property conditions & facilities
大浴場が汚いのとシャワーのお湯が出ず冷水だった。
Stayed 1 night in Feb 2024

8/10 Good

Rui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Yoshinobu

Travelled with family
Liked: Cleanliness, staff & service, amenities
温泉の脱衣場がとても寒かったです。
Stayed 1 night in Feb 2024

8/10 Good

miki

Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

タダヒロ

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
合理的なシステム 設備は今ひとつなれどスタッフ対応良し 値段を考えるとまずまず
Stayed 1 night in Aug 2023

10/10 Excellent

Fumio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
受付の方がとても親切です。 お風呂も気持ちよかったです
Stayed 1 night in Aug 2023

10/10 Excellent

Akira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ゆったりしていて良かった。
Stayed 1 night in Aug 2023

6/10 Okay

tomokazu

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
古いが綺麗
古い温泉街にある古い宿。学生の合宿に利用されそう、と思っていたら滞在中も学生が40名程泊まっていた。 しかし、その事に気が付かなかった位、音も聞こえず、古いが不快な匂いも一切無く、害虫が出る様な事もなく室内快適だった。 温泉だがシャワー等の使い勝手、セキュリティがいまいち。朝風呂程度は良いが、1日の汚れを落とすには近くの銭湯利用した。 食事は摂っていないので分からない。
Stayed 2 nights in Aug 2023

8/10 Good

リョウスケ

Travelled with group
Liked: Staff & service, amenities
温泉がいっぱいの観光地でよかったです。
Stayed 1 night in Aug 2023

8/10 Good

みつよし

Travelled with family and small children
Liked: Staff & service
子供の菅平合宿応援のため、こちらで宿泊させていただきました。 良くも悪くも昔ながらの雰囲気の漂う旅館で私は好きです。 温泉は若干熱めでしたが良い湯でした。
Stayed 1 night in Aug 2023

6/10 Okay

えみ

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

??

Stayed 5 nights in Jun 2023

4/10 Poor

Yu Keung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No wifi inside the room! How come? No cold water in the bathroom, only hot water..... asked to pay for the hot spring entrance but I was not told when booking!
Stayed 2 nights in Nov 2022