2/10 Terrible
Rui P.
17 Jan 2025
Disliked: Cleanliness
Terrible property manager
The corporate management company (the “host”) is overbearing, difficult to work with and communicates poorly. - the most serious issue that came up is that when we ran the heat and washing machine after arriving at the property, we smelled gas and were advised by the management to leave the property and never given an all clear to return. The manager claims no gas issue but I have little confidence in them.No actual person with a name talked with us or met us, even when we had problems with the property. They use an unsigned corporate email account. We had to stay at a hotel nearby. Here are a few other specific issues in the order they came up:- the host will charge 45 after booking for a damage waiver (this site has a mechanism for asking for a waiver before booking)- they will ask for a picture of the credit card by email or their system (neither is secure)- the property is not as described. The most obvious is that this property is not on 10 acres. There are many neighbors very nearby.- they had no Wi-Fi on property. The manager blamed a “issue affecting the entire San Bernardino county”. I called five hotels within a few miles of the property and they all had Wi-Fi. The system at the property just needed to be reset. The property managers were dishonest in many ways. The management company provided several corporate explanations that I just don’t buy.We got a roughly 60% refund after repeatedly asking their customer service representative.
Rui P.
Stayed 1 night in Jan 2025