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Hotel Milam, Michelin Key winner

4.0 star property
VIP Access

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Snack bar
2 bars/lounges, swim-up bar, poolside bar
Yoga
Outdoor pool, open 8:00 AM to 11:00 PM, pool umbrellas, pool loungers
Premium Room | Dining room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Spa
  • Breakfast available
  • Housekeeping
  • Air conditioning

Explore the area

Map
Calle 10 Sur, La Veleta, Tulum, QROO, 77765
  • Hospital de Tulum
    ‪3 min drive‬
  • Dos Aguas Park
    ‪4 min drive‬
  • Cenote Cristal
    ‪4 min drive‬
  • Tulum, Quintana Roo (TUY)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Grand Room

Grand Room

Grand Room

  • 59.96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room

Premium Room

  • 95.22 sq m
  • Sleeps 8
  • 3 King Beds and 1 Queen Bed

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About this property

Hotel Milam, Michelin Key winner

Tulum hotel in La Veleta with a full-service spa and bars
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Other amenities include 2 bars/lounges, a poolside bar, and massage/treatment rooms.
Hotel Milam, Michelin Key winner offers 36 air-conditioned accommodations with private pools and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body scrubs. The spa is equipped with a mud bath and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
During your stay at Hotel Milam, Michelin Key winner, you'll be within walking distance of Hospital de Tulum. Features include free WiFi in public areas, plus 2 bars and a full-service spa.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • The restaurant, swim-up bar, and poolside bar offer choices for drinking and dining
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with body treatments, massages, or mud baths at the spa
  • Services include luggage storage
  • Onsite recreation includes hiking/biking trails and bike rentals
  • 11 minutes by car from Tulum Mayan Ruins and 15 minutes from Tulum Beach
  • Beach shuttle service available for a fee
Hotel Milam, Michelin Key winner offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Hotel Milam, Michelin Key winner also features laundry facilities and pool umbrellas. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to noon.
MILAM - Onsite fine-dining restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking options include a garage
  • Beach shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–noon: MXN 1000-3000 per person
  • 1 restaurant
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar

Restaurants on site

  • MILAM

Things to do

  • Access to nearby outdoor pool
  • Bike rentals
  • Bike parking
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool
  • Private picnics

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Outdoors

  • Pool sunloungers
  • Pool umbrellas

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massage - deep-tissue
  • Massage - sports
  • Massage/treatment rooms
  • Mud bath
  • Reflexology
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Iron/ironing board
  • Private pool

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 1000 to 3000 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.

Property is also known as

MILAM
Hotel Milam
Milam, Michelin Key Winner
Hotel Milam, Michelin Key winner Hotel
Hotel Milam, Michelin Key winner Tulum
Hotel Milam, Michelin Key winner Hotel Tulum

Hotel Milam, Michelin Key winner Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 66 out of 78 reviews
Rating 8 - Good. 9 out of 78 reviews
Rating 6 - Okay. 0 out of 78 reviews
Rating 4 - Poor. 2 out of 78 reviews
Rating 2 - Terrible. 1 out of 78 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Alicia

Stayed 6 nights in Oct 2024

10/10 Excellent

pritti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time here and still the best hotel ever...
Stayed 4 nights in Nov 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at many of the best hotels around the world and Hotel Milam ranks right up at the top. The incredibly creative design of the hotel rooms, pool and common areas is exceptional. Highly recommended! 5-stars across the board! Wonderful attentive staff. I will certainly return...
Stayed 2 nights in Nov 2024

8/10 Good

Ayooluwa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aesthetics were definitely on point & the staff were very welcoming & helpful. However, not an all-inclusive hotel.
Stayed 4 nights in Nov 2024

10/10 Excellent

Santay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Milam is truly in a league of its own, and it’s no wonder it’s a Michelin Key Winner. From the moment we arrived, we were immersed in outstanding service and hospitality. We were welcomed with refreshing drinks, and the staff immediately offered to hold our bags—perfect for a seamless start to our stay. They went above and beyond to make sure we were comfortable, even coordinating taxis for us, which is so helpful given that there are no Uber or Lyft services in Tulum. The room service and cleanliness were impeccable. Each day, the room was thoroughly cleaned, and trust me, I put it to the test with both Lysol and a blue light! The staff’s attention to detail in maintaining such a pristine environment only added to the luxurious experience. The location, though a bit removed, adds to the unique charm of the hotel. Nestled amid lush jungle surroundings, it truly felt like stepping into a serene oasis, and I felt like Georgina exploring the jungle! This secluded vibe, paired with the boutique design and ambiance, made it one of the most beautiful and intimate hotel experiences I’ve ever had. For those staying over the weekend, I highly recommend trying out the Saturday morning yoga sessions and sound bath. These offerings provided such a relaxing, grounding start to the day, enhancing the peaceful and rejuvenating vibe that makes Hotel Milam so special.
Stayed 3 nights in Oct 2024

10/10 Excellent

Shawnell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The host was amazing. The rooms were very clean. It was private and peaceful.
Stayed 1 night in Oct 2024

8/10 Good

shanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

ARIANE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Breann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was amazing! The staff was great, the property was beautiful and clean. Ara who manages the concierge had the best service I’ve experienced at a hotel/resort. She deserves a raise! Breakfast was good every morning, and the zen vibes all around the property were unmatched. But the room!!! The villas look just like the photos, and once you arrive you’ll never want to leave. We enjoyed every bit of our stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

Delpeche

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a relaxing environment with cordial and attentive staff that goes above and beyond to make you feel appreciated and cared for
Stayed 3 nights in Sep 2024

10/10 Excellent

Shakala

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional love everything about 100/10 .
Stayed 2 nights in Sep 2024

10/10 Excellent

golden, Bronx

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Staff. Beautiful hotel. Very attractive.
Stayed 3 nights in Sep 2024

10/10 Excellent

habiballa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2024

10/10 Excellent

Winston

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Montez, norfolk

Stayed 4 nights in Aug 2024

10/10 Excellent

Rachive

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was indeed a 10/10 experience. We enjoyed the food, the room, the spa, and so much more. Highly recommended, Eugene checked us in and took his time explaining everything. While Paola & Lucia, worked in the dinning area to be sure we had a pleasant experience.
Stayed 4 nights in Aug 2024

10/10 Excellent

Dave

Stayed 4 nights in Aug 2024

10/10 Excellent

Edibel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
love this place, was beautiful . me encanto el trato de los enpleados pero específicamente mas de eugenio lo ame me hiso mi vida facil en todo y me ayudo con todo lo que necesitaba ❤️.
Stayed 4 nights in Aug 2024

8/10 Good

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience.
Stayed 1 night in Aug 2024

10/10 Excellent

Collins

Liked: Staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Sonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had the most wonderful experience at this resort location. From the very beginning of our booking to our departure, we were amazed with their professionalism and attention to detail. I was contacted prior to our arrival by the hotel concierge, Myra. She was excellent and she provided very valuable information about transportation from the hotel to suggestions of excursions and dining!! Everything was exceptionally gorgeous and relaxing!! The entire team was amazing!
Stayed 3 nights in Jul 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute paradise! Paula and Miguel with food services was impeccable. The beautiful beautiful Ara with front desk made my trip even more memorable happy to share in the culture and language. I will absolutely be returning soon.
Stayed 3 nights in Jul 2024

10/10 Excellent

Latoya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Milam experience was everything I thought it would be. From the staff to the amazing chefs. The Milam Hotel is by far one of the best hotels I've stayed at. My partner and I had a fabulous time. Special s/o to Lucia and Eugene for helping make our experience amazing. S/o to the all of milam staff I appreciate you all ❤️ can't wait to visit again.
Stayed 3 nights in Jul 2024