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Lo Nuestro Petit Hotel

2.5 star property

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December 2024
January 2025

Photo gallery for Lo Nuestro Petit Hotel

Property grounds
Exterior
Restaurant
Property amenity
Interior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
Osiris Sur Mz 42,Lote 12,Col.Centro, Tulum, QROO, 77780
  • Dos Aguas Park
    2 min walk
  • Hospital de Tulum
    11 min walk
  • Tulum National Park
    2 min drive
  • Tulum, Quintana Roo (TUY)
    5 min drive

Room options

View all photos for Suite

Suite | Deep-soaking bathtub

Suite

  • 45 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

About this property

Lo Nuestro Petit Hotel

Hotel in Tulum, near Tulum National Park
Along with express check-in, this hotel has express check-out and tour/ticket assistance. WiFi in public areas is free. Additionally, a garden, a front-desk safe, and multilingual staff are onsite.
Lo Nuestro Petit Hotel offers 11 air-conditioned accommodations, which are accessible via exterior corridors and feature safes. Rooms open to balconies or patios. These individually decorated accommodations include desks. Tempur-Pedic beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Lo Nuestro Petit Hotel, you're just a quick walk from Dos Aguas Park. Features include free WiFi in public areas.
  • Free WiFi
  • Amenities include a front-desk safe, a multilingual staff, and a terrace
  • Just a 2-minute drive from Tulum National Park and a few minutes from Gran Cenote
As a guest of Lo Nuestro Petit Hotel, you'll find a terrace, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. Lo Nuestro Petit Hotel also features a garden, express check-in, and express check-out.

Smoking is allowed in designated areas at this Tulum hotel.

Languages

English, French, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Free off-site parking

Things to do

  • Motorised watercraft

Family friendly

  • Rollaway/extra beds (surcharge)

Conveniences

  • Front-desk safe

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • This property does not have any lifts

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Tempur-Pedic bed

Bathroom

  • Private bathroom
  • Towels

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • Individually decorated
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 11 AM - 10:30 PM
Front desk staffed during limited hours
For more details, please contact the property using the information on the booking confirmation
Early or late check-in is by prior arrangement only. Guests planning to arrive after hours must contact the property in advance.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Lo Nuestro Petit Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MXN 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 11 AM - 10:30 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Lo Nuestro Petit Hotel.

Property is also known as

Lo Nuestro Petit
Lo Nuestro Petit Hotel
Lo Nuestro Petit Hotel Tulum
Lo Nuestro Petit Tulum
Lo Nuestro Petit Hotel Hotel
Lo Nuestro Petit Hotel Tulum
Lo Nuestro Petit Hotel Hotel Tulum

Lo Nuestro Petit Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 115 out of 267 reviews" "
Rating 8 - Good. 93 out of 267 reviews" "
Rating 6 - Okay. 36 out of 267 reviews" "
Rating 4 - Poor. 17 out of 267 reviews" "
Rating 2 - Terrible. 6 out of 267 reviews" "

9.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved it!
The room was amazing! I love the host and the room but to be honest I will stay in the hotel zone as taxis are super expensive and the best things to do are the ruins (in either location you will have to bike or take a taxi) and walk down the hotel zone. If you choose to stay in the town there is not a better place than this hotel. It is conveniently located between the bus stops and the environment is great!
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the style of the rooms ,and also the location I love ,in downtown walking distance to many things
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and simple. Friendly staff. Walking distance to main strip of restaurants/shops. Not a 5 star but good enough for a short trip stay.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was unique. You really felt that you were in Mexico. Hoare and Marieka were fabulous hosts. Very helpful when needed. Liked the the fact that this hotel was off the beaten track. The surrounding area is a work in progress but nevertheless quite safe. Coffee should be provided in am as there are no coffee machines in the room.
Stayed 7 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room we booked was fantastic. the hot tub is in the middle of the room and it looks like in a movie. A/C and hot water run all day and the hotel is easy to access. the only problem for us was the noise outside the hotel. Works and funfairs were a deadly combo but the staff was apologetic and I am sure that it is just temporary. it would have been perfect without those inconvenients
Stayed 4 nights in Dec 2018

10/10 Excellent

zachariah

amazing stay...amazing staff...nice comfortable rooms close to everything
Stayed 1 night in Nov 2018

10/10 Excellent

zachariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet comfortable excellent stay
Very nice hotel close to everything..very quiet and very comfortable...hotel staff was amazing...helped answer all my questions..close to central park,beach and the ruins...i will stay here again..thank you
Stayed 1 night in Nov 2018

4/10 Poor

traveller, texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dark
The design of the hotel is lovely but rooms are very dark and walls on the porch so high you can’t see anything except the very near neighbor on their porch. Basic basic facilities but secure 3 blocks from Main Street
Stayed 4 nights in Jan 2018

6/10 Okay

Sasha

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Beautiful hotel, central to Tulum, BUT - CARNIVAL
I really wanted this hotel to work out for my entire stay because I was so enchanted by its very Eat Pray Love vibe when I walked in. The hotel looks like a Treehouse and I was at the tail end of a very long journey from the upper Yucatan, and just wanted to go to sleep. Sleep I did not. Once 9pm rolled around, a man on a loudspeaker (turned out he was on repeat) kept on going and going and then I realized there was a children’s carnival taking place at the fairgrounds - right next door. I should have actually read the reviews before booking and also checked the fairground schedule because I would have booked elsewhere and not lost my money. It was impossible to get the rest I needed and I ended up sick. I also understand that the staff of the hotel were likely trying to be nice, but I felt like I had zero privacy. Every time I moved for the 1.5 days I did stay - it was like every thing I did was watched. I’m an adult. I’ve traveled 4 continents for 10 years. I don’t need the added stress of being asked “oh you are taking a bag with you are you coming back? Are you sure?” Maybe I’m not. I was so unnerved that I had to take my belongings down in sections to my car to avoid these weird questions and then I booked it out of Tulum and straight to my favorite place in the Riviera. Strange. I hope others have better experiences.
Stayed 3 nights in Dec 2017

10/10 Excellent

Martha, Portland, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic Mexican Experience in a Pensione
We chose to stay off the beaten path in the pueblo of Tulum, in the state of Quintana Roo in the Yucatan peninsula. Not to be confused with the more yuppified Zona Hoteleria, which might attract a more upscale yuppie/hippie clientele - and nothing like the all-inclusive resorts at Cancun, the pueblo itself is more authentic and representative of the lower income households in this part of the world. Lo Nuestro is located a few blocks off the "main drag," where one can find all sorts of restaurants and tourist shops, but of note is the fact that most of the tourists were native Spanish speakers - even those at the ruins and other tourist sites. The room itself was appointed with Mexican-themed decor and included AC, wi-fi, a sink & counter, toilet & shower, queen & twin beds (both futons, very comfortable), and a patio with a hammock. It resembles a pensione in Europe, so expect something more homey and not at all "resort-y." The couple who run it speak Spanish, French, and enough English. And the doggie, Ponchito, is the hotel mascot ;-)
Stayed 7 nights in Dec 2017

10/10 Excellent

Evan, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great owners, centrally located
Near main street and bohemian bar & restaurant scene. Friendly, helpful couple who operate the location.
Stayed 1 night in Nov 2017

2/10 Terrible

Arturo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't offer this place to anybody.
The French lady (owner) there was very unpleasant. We did not stay there, it was terrible. We are seniors and the entrance was very small to enter.The stairs are dangerous, no elevator. The description of this place is a fraud.I want a refund of this terrible place, I will not recommend it to anybody..We drove back to Playa del Carmen and stayed there instead of this unpleasant. Yoy should investigate this lousy place.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
DO NOT GO TO THIS HOTEL !!!
I have never ever written a review before... we stayed in 6 hotels during this last trip to mexico and all were great except this one. OMG !!! When we arrived at the hotel, we were told the hotel was overbooked and, then TRANSFERRED US to a different hotel and at the new hotel we were told that the RESERVATION WAS MOVED 1 MONTH AGO, but i had never been contacted ! the hotel we were TRANSFERRED to had a value of about 1/2 OF WHAT WE PAID THROUGH ORBITZ ! ALSO, our reservation was PAID for three people, but the new reservation in the new hotel was for only 2 ,and had 2 single small beds, my son had to sleep on the floor !!! NEVER GO TO THIS HOTEL !!! I believe that the owners are actually making money, selling rooms out...and that ORBITZ SHOULD NOT CONTINUE TO BOOK THIS HOTEL.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and intimate, clean hotel
The coffee is fresh and excellent. The family dog is like a little Ewok. The location could not be better. We will be returning for sure.

8/10 Good

Rachelle, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming little gem in Tulum
If you're looking for reasonably priced accommodations in Tulum, this charming little rustic spot is great. A little off the beaten path in the center of the town, away from the more tourist flooded beach area, it gives a nice taste of the local culture. The street is lined with taco stands, markets and restaurants, a soccer field and dogs wandering. The room we had was simple, clean and cute. The air conditioner worked great. We were a little disappointed that our room didn't come with the bath tub as the pictures had shown, but we made do. The bed was roomy and firm. The bathroom was set under a little indoor cabaña, offering a little privacy. We made the most of the tiny patio with hammock. Lo Nuestro has a cute little innercourt where breakfast is offered at a reasonable rate. We decided to explore our options at neighboring spots and found lots of great food. The enthusiastic hostess, Mirka, is full of great recommendations, which took us to some great spots like the gorgeous Ixcacel Beach & cenote, The beach between Zamas Hotel and El Pez in Tulum Beach where pelicans delight, Pescadores Beach, snorkeling at Yal-Ku in Akumal and more. This hotel is not walking distance to the beach. You will have to get transportation there. We rented bikes in town one day and a scooter the other two-all very reasonably priced. The hotel rents out snorkels, but I'd recommend getting a better one for cheaper in town. Overall we were happy with our stay!

2/10 Terrible

Darragh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIGHTMARE
*****WARNING ***** These people are crooks. We were thrown into the street and charged an extra $250 on top of the room money lost over a cracked glass shampoo bottle. We were warned by another guest of the owner and her heavy drinking. This place was a nightmare.

10/10 Excellent

Laura, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely small hotel
I was pleasantly surprised that we had air conditioning... I didn't remember this from the hotel description. It has a good location close to the main drag, very walkable to lots of bars and restaurants, though some taxi drivers needed directions to find it. It felt homey and safe and the Wi-Fi was reliable. The outdoor private porch was nice. Be aware there's no fridge or TV. I would have liked a full length mirror, but this is a very minor issue. This was the perfect home base for us on our trip.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint hotel near Tulum's downtown area.
This hotel was very clean, comfortable, and nicely decorated. The owner, Jorge, and his wife were very sweet and accommodating and had great recommendations for food and activities.Their English is limited, so if you're a gringo, remember to speak slowly for them. And if you want to practice Spanish, this is the perfect place. As for the room, very firm but comfortable bed. Bath tub awesome (no jets fyi). The AC works really well. We had trouble figuring out how to use the control and woke up in the middle of the first night freezing (our fault)... realized in the morning that there was an extra blanket folded up in the corner of the room. Balcony is nice. Bathroom is very clean- the top is sort of open (covered by straw with a small gap), so maybe not the best for a couple not yet comfortable with pooing around each other (not our case). The location was so so- very convenient for arrival on bus (0.4 mile walk from the ADO bus station) and access to downtown Tulum, but directly across from an expo event center so it can get noisy. A taxi ride from the hotel to the beach ran anywhere from 80 to 100 pesos (4-5 bucks). 200 pesos from the beach to Gran Cenote (you can probably get this down but we were in a hurry). 100 pesos from Gran Cenote to the hotel. There was an event going on at the expo our first night (Friday), but it shut down by midnight, and we didn't have any problem the rest of the nights. Still, you might want to bring ear plugs if you're not used to city noise.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean, cozy hotel. Owners hate gringos.
This is a cute cozy hotel in a good location in Tulum. It's clean and safe with a nice courtyard and simple, pleasant bedrooms. Water pressure is good. Nothing to complain about the hotel. Just one warning: the owners are very vocal about their dislike of Americans. They are very pleasant to travelers from other destinations and then very vocally unpleasant to Americans. This is not a judgment of good or bad, it is what it is, probably most Americans deserve this treatment. However, we were not expecting to get lumped into the ugly American stereotype so quickly, and it kind of put a damper on our stay. We were there for a week, and eventually were able to be cordial with the owners, but it was an unnecessarily difficult uphill battle during an otherwise terrific vacation. So great place, but gringos might want to consider somewhere else.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good beds nice room

8/10 Good

Doreen, Minneapolis, MN

Liked: Staff & service, property conditions & facilities, room comfort
Quiet, quaint Tulum hotel en El Centro
This small, quiet, Santa Fe decorated hotel is nicely located just a few blocks from El Centro. This is where you will find the restaurants, bars, banks, plazas, and taxis. The check-in was quick and welcoming. The Wi-Fi was up and running just fine the 4 nights I stayed there. There is no TV but a comfortable Hammock to use while reading and relaxing in an outside enclosed area. The air conditioning was needed to sleep comfortably at night because of the heat.