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Jade Tulum

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Jade Tulum

3 outdoor pools
Lobby
Signature Suite
Presidential Penthouse | Terrace/patio
Deluxe Studio Suite

Reviews

4.0 out of 10

Popular amenities

  • Pool
    Pool
  • Spa
    Spa
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry
  • Parking included
    Parking included

Explore the area

Map
Calle 29, Tulum, QROO, 77760
  • Tulum National Park
    6 min drive
  • Tulum Beach
    6 min drive
  • Dos Aguas Park
    7 min drive
  • Tulum, Quintana Roo (TUY)
    18 min drive

Room options

View all photos for Presidential Penthouse

Presidential Penthouse | Living area

Presidential Penthouse

  • 167 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Sofa Beds

View all photos for Standard Suite

Standard Suite

Standard Suite

  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Suite

Signature Suite

Signature Suite

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite

Luxury Suite | Bathroom

Luxury Suite

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Deluxe Studio Suite

  • 111 sq m
  • Studio
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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includes taxes & fees
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About this property

Jade Tulum

Luxury aparthotel with 3 outdoor pools and spa services
This aparthotel features 3 outdoor pools, spa services, and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities. Each apartment boasts a jetted tub and offers free WiFi and a kitchen. A TV with digital channels and Netflix provide a bit of entertainment, and guests will also find comforts like a pillowtop bed and premium bedding. Housekeeping is available on request.
Jade Tulum offers 31 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include dining tables. Pillowtop beds feature premium bedding. Accommodations at this 5-star aparthotel have kitchens with stovetops, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Televisions come with digital channels and Netflix. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided on request.

3 outdoor swimming pools are on site.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology.
During your stay at Jade Tulum, you'll be close to Tulum Beach. Features include free WiFi in public areas and free self parking, plus 3 outdoor pools. This luxury aparthotel has 31 apartments. Enjoy your stay with amenities like free WiFi and a jetted tub in each apartment.
  • Each apartment offers a kitchen, a pillowtop bed, and a jetted tub
  • Free WiFi
  • Free self parking
  • Take a swim in the 3 outdoor pools
  • Services include a concierge
  • 6 minutes by car from Tulum Beach and 14 minutes from Tulum Mayan Ruins
Jade Tulum offers its guests 3 outdoor swimming pools. Public spaces have free WiFi. The luxury Jade Tulum also features spa services, concierge services, and laundry facilities. Self parking is free.

Smoking is allowed in designated areas at this 5-star Tulum aparthotel.

Languages

English, Spanish

Property amenities

Pool/Spa

  • 3 outdoor pools
  • Massages
  • Spa services
  • Sports massages
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Swedish massages
  • Deep-tissue massages
  • Facials

Internet

  • Free WiFi

Parking and transport

  • Free uncovered self-parking on site

Kitchen

  • Fridge (mini)
  • Stovetop
  • Microwave
  • Cookware/dishes/utensils
  • Blender
  • Paper towels
  • Toaster
  • Mixer
  • Electric kettle

Dining

  • Dining table

Bedrooms

  • Premium bedding
  • Hypo-allergenic bedding
  • Bed sheets provided
  • Pillow-top mattress

Bathrooms

  • Separate bath and shower
  • Jetted
  • Shampoo
  • Toilet paper
  • Soap
  • Towels provided
  • Free toiletries
  • Hairdryer

Living spaces

  • Dining room
  • Sitting area

Entertainment

  • 42-inch TV with digital service
  • Netflix
  • Streaming services

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • No lifts
  • Smooth flooring in room
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Safe
  • Housekeeping (on request)
  • Iron/ironing board (on request)
  • In-room massages
  • Local meal delivery service

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 31 rooms
  • Connecting/adjoining rooms avaliable

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open Monday - Saturday (9:00 AM - 6:00 PM)
Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

This property is closed from July 26 2024 to July 25 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 35 per accommodation, per stay (varies per unit)
  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property's front desk is open during the following times:
  • Monday - Saturday: 9:00 AM - 6:00 PM
Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Jade Tulum Tulum
Jade Tulum Aparthotel
Jade Tulum Aparthotel Tulum

Jade Tulum Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 9 reviews" "
Rating 8 - Good. 1 out of 9 reviews" "
Rating 6 - Okay. 2 out of 9 reviews" "
Rating 4 - Poor. 2 out of 9 reviews" "
Rating 2 - Terrible. 4 out of 9 reviews" "

3.6/10

Cleanliness

3.2/10

Amenities

4.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Alejandro

Travelled with family and small children
You are in the middle of nowhere, and is difficult to get there. The surroundings don't offer anything but jungle. The property is nice, but lacs a little bit of maintenance.
Stayed 2 nights in Jan 2024

4/10 Poor

Abraham

Travelled with family and small children
Disliked: Cleanliness, amenities
Place was dirty when we arrived need bottoms floor pull was green
Stayed 2 nights in Jan 2024

2/10 Terrible

Francois

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival, it was clear that the hotel profile on Expedia was a misrepresentation of the property. First, it is not a hotel and should not be listed as a hotel. The staff did not speak English and were not helpful. Our room and washrooms were extremely dirty. Garbage was everywhere along with dried blood, dirty tampons, pads and bugs. The kitchen counter had white powder on it, shower and floors were dirty & smelly. The third night, an employee of the facility came in to our room uninvited while we were sleeping at 2am. The employee did not announce himself and simply entered the room which was very alarming and scary for us. We were woken up by this unwelcome person in our room while we were sleeping. The employee was told to leave and he insisted saying he was concerned for water overflowing in the jacuzzi which did not make sense as we had not used the jacuzzi. The next morning, when approached, the employee said we could not speak to his manager and tried to justify his entrance by saying he had simply entered the wrong room. Because of this very alarming event, we did not feel safe all week. We also weren’t able to get help from Expedia to deal with all these issues. On the 6th day, the building had no running water for toilets and showers etc. The staff at the facility were not helpful and simply said to contact our administrator (Expedia). We we told that the condos are privately owned condos and the property owners are unreachable therefore no help was provided.
Stayed 7 nights in Dec 2023

8/10 Good

Seanee

Stayed 2 nights in Dec 2023

2/10 Terrible

Alexandria

Stayed 4 nights in Dec 2023

2/10 Terrible

Ammar

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I start. This is one of the worst places I’ve ever stayed. Without reading the rest, just save yourself the trouble and PICK ANOTHER PLACE. Don’t be deceived. Don’t think twice. On to the next! Right from when we walked in the toilet seat is the most disgusting I have seen. The WiFi didn’t work for the duration of our stay. The jacuzzi which all the neighbors can clearly see, did not work and is very dirty. It smells like sewage and draining was extremely slow. The sink shoots out water and spills everywhere. Driving to the place there are horrible roads so it can easily cause damage to your car. The power went out several times. You were listed on Expedia as a hotel, and you couldn’t replace our towels or change our garbage, despite the length of our stay. No one here could help because they repeated this is not a hotel and we need to contact our administrator. Our administrator was difficult to reach, lacked professionalism and was slow to respond. And with all this they still charge you a ridiculous price. I spent half my stay trying to fix this mess. The standards for this place were horrible. They are trying to pretend to be something they are not. Hospitality 0.
Stayed 4 nights in Dec 2023

2/10 Terrible

Isaax

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No hay servicio de limpieza a la habitación Tina de hidromasaje inservible Aveces no están en recepción No está en función las actividades del hotel La habitación la entregan medio limpia No hay personal ni de mantenimiento ni de limpieza
Stayed 2 nights in Apr 2024

6/10 Okay

Antonio

Travelled with family
Disliked: Amenities
No fue lo que yo contrate, me cambiaron de lugar de hospedaje a última hora y el lugar no fue el adecuado
Stayed 5 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Det kunne være meget bedre
Det er et lejlighedshotel. Der er ingen service. Receptionen taler kun spansk. Ingen rengøring eller skift af sengetøj eller håndklæder, selvom vi havde 6 overnatninger. Området er en stor byggeplads, så vejene er hullede grusveje.
Stayed 6 nights in Dec 2023