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Hotel Bardo

5.0 star property
VIP Access

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Photo gallery for Hotel Bardo

Outdoor pool
Cocktail bar
Billiards
Couples’ dining
Outdoor pool

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
AV LA SELVA ENTRE KOHUNLICH, Tulum, QROO, 77780
  • Hospital de Tulum
    ‪13 min walk‬
  • Dos Aguas Park
    ‪18 min walk‬
  • Temple of Doom
    ‪5 min drive‬
  • Tulum, Quintana Roo (TUY)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Cabin

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Cabin

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Villa

Deluxe Villa | View from room

Deluxe Villa

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Bardo

Luxury Tulum hotel in Tulum City Center with a full-service spa
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, concierge services, and dry cleaning.
Hotel Bardo offers 30 air-conditioned accommodations with private pools and private plunge pools. Accommodations offer separate dining areas. Pillowtop beds feature down comforters and premium bedding. Guests can make use of the in-room espresso makers and minibars. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages and hot stone massages. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hotel Bardo. During your stay, you'll be within walking distance of Hospital de Tulum. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Enjoy a meal at the fine-dining restaurant or drinks at the cocktail bar
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with hot stone massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 5-minute drive from Tulum National Park and 9 minutes from Tulum Mayan Ruins
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hotel Bardo offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A library, a terrace, and multilingual staff are also featured at the luxury Hotel Bardo. Self parking is free.

This 5-star Tulum hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 9:00 AM to 11:30 AM.
Milam - Onsite fine-dining restaurant.
Bardo's Bar - Onsite cocktail bar. Open daily.
Room service (during limited hours) is available.

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Continental breakfast available for a fee daily 9:00 AM–11:30 AM: USD 72 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Milam
  • Bardo's Bar

Things to do

  • Full-service spa
  • Outdoor pool

Conveniences

  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library
  • Lockers available
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Terrace

Spa

  • Couples treatment room(s)
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Step-free path to entrance
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Communal living room
  • Mosquito nets
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Dining room
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • In-room massage
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Private plunge pool
  • Private pool
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 20 per accommodation, per night
  • Only dogs are allowed
  • Weight limit: 44 lbs per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 72 per person
  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
The front desk at this property is open daily from 7:30 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger aren't allowed at this property.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Bardo Hotel
Hotel Bardo Tulum
Hotel Bardo Hotel Tulum

Hotel Bardo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 296 out of 357 reviews
Rating 8 - Good. 35 out of 357 reviews
Rating 6 - Okay. 15 out of 357 reviews
Rating 4 - Poor. 4 out of 357 reviews
Rating 2 - Terrible. 7 out of 357 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Jahnasia Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice very much for the aesthetics the food is a 6/10 you’re better off going off the property and this is not all inclusive so have your coins ready everything costs and try to fly into Tulum or playa del Carmen instead of Cozumel
Stayed 2 nights in Nov 2024

10/10 Excellent

Brianne Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Ana Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely gorgeous!! The facilities are impeccable and very new. The ambiance and decor are beautiful, the food is truly spectacular and the service is amazing. It is very close to town but not in it so you get the privacy and quiet within a 5 min drive from the shopping and dinning of Tulum. We LOVED it and recommend it 100%.
Stayed 2 nights in Nov 2024

10/10 Excellent

Russell, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with the privacy of our room, the interior design, and the outdoor shower. The staff was consistently attentive and courteous.
Stayed 9 nights in Oct 2024

10/10 Excellent

Elisa

Travelled with partner
This was the most amazing hotel stay we have had In a long time. My wife and I went for our 10 year anniversary and the staff was amazing from booking our car service to and from dinners to booking our excursions. They even played the World Series for us to watch we had to most amazing and relaxing time the drinks were excellent and so was the food. We will be back soon.
Stayed 3 nights in Oct 2024

8/10 Good

Mi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil and peaceful hotel
Hotel Bardo offers a unique blend of luxury and tranquility, making it a favorite among travelers seeking a serene getaway. The hotel is celebrated for its stylish, minimalist design and focus on wellness. The rooms are spacious, elegantly furnished, and come with private pools and outdoor areas, offering a sense of privacy and intimacy. The swimming pool is serene and luxurious design, seamlessly blending with the hotel's tranquil atmosphere. Surrounded by lush greenery, the pool area offers a peaceful retreat where guests can unwind. The service is attentive and there are yoga and meditation classes, which complement the peaceful environment. The hotel is a three-minute drive from downtown and about 15 minutes from the beach. It's a convenient location, especially if you rent a car.
Stayed 4 nights in Oct 2024

10/10 Excellent

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely for the grown and sexy, very calm relaxing environment.
Stayed 3 nights in Oct 2024

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful property I’ve ever been too. Can’t wait to come back and enjoy the incredible amenities and serene atmosphere. Staff went above and beyond at every turn.
Stayed 5 nights in Sep 2024

10/10 Excellent

John

Stayed 1 night in Sep 2024

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here! Especially my guy Jay and Leo. Great staff members. Made my experience alllll worth it!
Stayed 4 nights in Aug 2024

8/10 Good

Michael

Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, friendly staff, and conventionally located to downtown and Tulum beach.
Stayed 4 nights in Aug 2024

8/10 Good

Sandip

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My time at Hotel Bardo was truly amazing! The moment I walked in I experienced amazing customer service. The front desk concierge Fernando Gonzalez was so thorough! He did a great job explaining everything and gave us a lovely tour of the facilities. I stayed in a one bed villa. Fernando did a great job booking my spa services and was very accommodating when I had to make a slight change. I got a deep tissue massage from Gloria and it was truly amazing. She was extremely responsive to my notes and did a good job checking in with me about the pressure throughout the service. I also experienced great service from Gabriel who helped me with my luggage and made me feel welcomed! I enjoyed the 24 hour pool and access to the restaurants and bars on site and at Una Vida. The staff at Una Vida were also really kind. Santos invited us and he was so kind to get us food as we enjoyed the pool. The food was amazing the elote was so yummy! I attended the jazz night they hosted. My stay was amazing I live Bardo’s vision to support people with disconnecting and being present. There were constant reminders to do that and I left so encouraged to disconnect to reconnect! Thank you Bardo for the restorative stay!
Stayed 2 nights in Aug 2024

10/10 Excellent

KARLA ALEXANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Meredith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Incredible staff, gorgeous grounds, amazing pool, villas, food, cocktails, etc. We loved our stay!
Stayed 3 nights in Jul 2024

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is very beautiful. A/C was nice and cold, the plunge pool was great (we used it almost every day of our stay). The restaurant was decent, but there are cheaper options in town. The location of the hotel is the only negative thing I have to say about this place. It's a bit of a walk.
Stayed 4 nights in Jun 2024

10/10 Excellent

Jokathelin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Quiet, clean and relaxing. Perfect for connecting. Room is beautiful and organic.
Stayed 4 nights in Jul 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great property in Tulum center. Nice rooms. Good staff and decent restaurant.
Stayed 2 nights in May 2024

10/10 Excellent

Jonathan

Stayed 2 nights in Jul 2024

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really relaxing and very helpful staff from Mara the receptionist to the yoga instructor.
Stayed 2 nights in Jul 2024

2/10 Terrible

Mark

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Prepare to be Disappointed
Of course the pictures looked muy bonita. And with the high end price - we had great expectations. Imagine the disappointment when the reality was some Motel 6 maintenance, and Super 8 motel quality service. While we were there, the air conditioner, toilet and shower all stopped working. Room service took 90 minutes on arrival (only after we called and had to re-order again.) The next morning, the front desk refused to contact us despite the tour van request, so we missed the bus and had to take an $80 cab. When the toilet and shower stopped working, the front desk never contacted me after the maintenance guy gave up fixing it. They reluctantly gave us another room - where there was no hot water and we took cold showers the rest of the time. When asking what compensation the would offer after such a disastrous experience? The offered us one free beer and 10% off our NEXT visit. We won't be back.
Stayed 4 nights in Jun 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Yao An

Stayed 2 nights in May 2024

10/10 Excellent

Anali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente experiencia
Stayed 1 night in May 2024