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Standard Double Room, Private Bathroom, Ground Floor

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Double Room, 2 Double Beds, Private Bathroom, Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

During your stay at HoteL cAsaiA, you'll be within walking distance of Tulum National Park. You'll find features such as free self-parking and airport drop-off service (surcharge).

  • Free self-parking
  • Services include luggage storage
  • On-site recreation includes complimentary bicycles
  • Just a 1-minute drive from Tulum National Park and a few minutes from Gran Cenote
  • Airport drop-off shuttle service available for a fee

HoteL cAsaiA ratings based on 1 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for HoteL cAsaiA

Everyone (1)
2 out of 5
Ich kann mich nicht erinnern jemals in einem Hotel gewesen zu sein, welches ein derart schlechtes Preis-Leisungsverhältnis aufweist. Und ich bin wirklich nicht heikel, da ich auf meiner Durchquerung der USA 2018 an einige „lustige“ Hotels/Motels geraten bin. Zum Problem: - Checkin angeblich ab 15:00 gemäss ebookers. Um 15:00 war ich dort. Kein Personal da. Alles abgeriegelt, mann kommt gar nicht zur Rezeption. Man kann läuten - vergebens. 15:20 bequemte sich dann auf meine Rufe hin und die Unterstützung anderer Hotel-Gäste doch noch ein Mann zur Rezeption. -Der Mann verstand jedoch nicht was ich wollte. Worte wie: Check-in oder die Reservationsbestätigung von ebookers schienen ihm absolut fremd. Ich gebe zu, mein Spanisch ist gar nicht gut, also musste Google-Translate her. Jedoch schien er auch auf Spanisch nicht zu verstehen, dass ich einfach nur einchecken möchte. Nach langem Hin- und Her, kam dann eine junge Frau und ich konnte ca. mit einer Stunde Verspätung einchecken... - Dass das angepriesene WLAN grösstenteils nicht funktionierete ist noch eine Sache. Von 4 Tagen hatte ich ca. einen Tag WLAN. Als ich die Besitzer darauf aufmerksam machte, schien das jedoch niemanden gross zu stören. - Warmes Wasser für eine Dusche hatte ich nicht immer und die Spülung der Toilette funktionierte ebenfalls nur spoadisch. Also habe ich den Abfalleimer stets mit Wasser aufgefüllt und so gespült. Zudem kam aus der Dusche ein bestialischer Gestank. Nie wieder!

Posted by on 23 Jan 2019

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Comment from Hotel Management

28 Jan 2019 by Karla

Comentario recibido

Property Features

As a guest of HoteL cAsaiA, you'll find a terrace, a garden, and a picnic area. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. HoteL cAsaiA also features express check-in and express check-out. Self parking is free. This Tulum hotel is smoke free.

  • 1 building
  • 15 guestrooms or units
  • 2 levels
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport drop-off
  • Parking: Free self parking

Room Amenities

HoteL cAsaiA offers 15 accommodations with designer toiletries and free toiletries. 32-inch LED televisions come with cable channels. Bathrooms include a shower. Cots/infant beds (surcharge) are also available. Housekeeping is provided on a daily basis.

  • LED television
  • Cable channels
  • Shower
  • Cots (surcharge)
  • Housekeeping (daily)
  • Designer toiletries
  • Climate control
  • Ceiling fan
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Sailing nearby
  • Snorkelling nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - 10 PM. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For more details, please contact the property using the information on the booking confirmation.

HoteL cAsaiA offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7 AM - 10 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for MXN 250 per stay.

Pet Policy

  • Pets and service animals are not allowed at HoteL cAsaiA

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Staffed front desk
  • Front desk opens daily at 7 AM
  • Front desk closes daily at 10 PM
  • No rollaway/extra beds available
  • No lifts
  • Service animals not allowed
  • Cash deposit required

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MXN 800.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1950 per vehicle
  • Early check-in fee: MXN 200 (subject to availability)
  • Late check-out fee: MXN 200 (subject to availability)
  • Crib (infant bed) fee: MXN 250 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel CAsaiA Tulum
  • Hotel CAsaiA
  • HoteL cAsaiA Hotel
  • HoteL cAsaiA Tulum
  • HoteL cAsaiA Hotel Tulum

You should know

  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at HoteL cAsaiA.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.