This smoke-free hotel features free use of bicycles, express check-in, and express check-out. Self parking is free. Other amenities include a garden and a picnic area.
HoteL cAsaiA offers 15 accommodations with designer toiletries and complimentary toiletries. 32-inch LED televisions come with cable channels. Bathrooms include showers. Cribs/infant beds (surcharge) are also available. Housekeeping is provided daily.
Recreational amenities at the hotel include complimentary bicycles.
The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at HoteL cAsaiA, you'll be within walking distance of Tulum National Park. You'll find features like free self parking and airport drop-off service (surcharge).
Free self parking
Services include luggage storage
Onsite recreation includes complimentary bicycles
Just a 1-minute drive from Tulum National Park and a few minutes from Gran Cenote
Airport drop-off shuttle service available for a fee
As a guest of HoteL cAsaiA, you'll find a terrace, a garden, and a picnic area. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. HoteL cAsaiA also features express check-in and express check-out. Self parking is free.
This Tulum hotel is smoke free.
Languages
English, Spanish
Property amenities
Parking and public transport
Free self-parking on site
24-hour drop-off airport shuttle (surcharge)
Things to do
Free bike hire
Family friendly
Cots/infant beds (surcharge)
Guest services
Daily housekeeping
Front desk (limited hours)
Luggage storage
Outdoors
Garden
Picnic area
Terrace
Accessibility
This property does not have any lifts
More
Smoke-free property
Room amenities
Bedroom
Air conditioning (climate-controlled)
Ceiling fan
Cots/infant beds (surcharge)
Bathroom
Designer toiletries
Private bathroom
Shower
Towels
Entertainment
32-inch LED TV
TV channels
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 9 PM
Early check-in subject to availability
Early check-in fee: MXN 200
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 200
Express check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
Pets and service animals are not allowed at HoteL cAsaiA
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are available for MXN 250 per stay.
Important information
Fees
Guests will be asked to pay the following charges at the property:
Cash deposit: MXN 800.00 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: MXN 1950 per vehicle
Early check-in fee: MXN 200 (subject to availability)
Late check-out fee: MXN 200 (subject to availability)
Crib (infant bed) fee: MXN 250 per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
HoteL cAsaiA offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7 AM - 10 PM. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
We should mention
Pets and service animals are not allowed on site.
Alcohol isn't served or allowed at HoteL cAsaiA.
Property is also known as
Hotel CAsaiA Tulum
Hotel CAsaiA
HoteL cAsaiA Hotel
HoteL cAsaiA Tulum
HoteL cAsaiA Hotel Tulum
HoteL cAsaiA Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 7 out of 45 reviews" "
10 - Excellent
7
Rating 8 - Good. 21 out of 45 reviews" "
8 - Good
21
Rating 6 - Okay. 10 out of 45 reviews" "
6 - Okay
10
Rating 4 - Poor. 3 out of 45 reviews" "
4 - Poor
3
Rating 2 - Terrible. 4 out of 45 reviews" "
2 - Terrible
4
8.2/10
Cleanliness
7.0/10
Staff & service
4.0/10
Amenities
7.0/10
Property conditions & facilities
Reviews
2/10 Terrible
Verified traveller
Travelled with family
12 Apr 2019
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The room was ok but there was enough water in the bathroom
Don’t let the pink jailhouse look fool you. Inside the rooms are large and clean. I walked to the ruins from here.
Jim
6/10 Okay
Verified traveller
19 Nov 2017
Liked: Cleanliness, staff & service
Good price
A little out of the way. About 1.5 k from ado bus station. Located next to a large supermarket But the price was right. None of the staff spoke english. But were very friendly and attentive. Bikes are avilable to use free ( you get what you pay for). They do function. Hot water takes forever ( apparently the norm). Aircon worked well... I walked everywhere ( taxis are available always). Lots todo in this town
Great place to hang your hat while visiting the cenotes, ruins, beach, and tulum night life. The free parking allowed us to use a rental car (which I highly recommend for tulum and surrounding area but make sure you rent from another location like Playa Del Carmen, too expensive to rent in tulum). If you don't have a car they offer free bicycles to commute to the beach, ruins and the closer cenotes. Wish they had coffee in the lobby in the morning but I was able to get some from the OXXO across the street. Most days there is a torta (sandwhich) stand on the street beside hotel which has delicious tortas, and the grocery store is right on the corner. Staying here you are close to a lot of conveniences as well as near the end of the tourist strip. Some reviews mentioned the traffic being too loud on the big window rooms but we stayed in one and had no problem sleeping. Rooms are big with high ceilings, air conditioning, good water pressure, and clean. There are sun chairs on the back patio common area for sunbathing if you are too lazy to go to the beach.
Nice family run business close to Tulum Ruins and near Tulum Centro. The hotel its self is not the cleanest; smelly and has bed bugs. The bar next door goes on late. On the positive side the wifi is pretty solid.
Joseph
8/10 Good
Verified traveller
16 Mar 2016
Liked: Cleanliness, staff & service, room comfort
nice clean hotel, bikes included!
This is a good clean hotel, bikes included so you can cycle to most places. Very modern, the beds are really comfortable, and pillows too! There are two double beds, small table and chairs, good clean bathroom. Showers good, WiFi good. We had a ground floor front room so was quite noisy with trucks but is generally quiet between 11pm and 7am. Back rooms are probably no problem with noise. Plenty of restaurants and big supermarket next door. If you don't mind walking and cycling it's perfect.
Good value for the price. Room was very clean and there were bikes the you can use for free (useful to get to the beach and the Tulum ruins). Hotel itself is on a busy road but the rooms facing the back are very quiet. Would stay again.
Room very nice for the price and staff very friendly and helpful, but the noise from the road meant a sleepless first night. We asked for a quieter room for the next night and found upstairs rooms are much better...smaller Windows so less noise.
Anne
8/10 Good
Ashley, Prestatyn
11 Feb 2016
Liked: Cleanliness, staff & service, room comfort
Rough around the edges but a nice inside!!
The hotel itself was quite difficult to find purely because we were on foot following Google maps and the hotel was no where near where it said it was according to Google! After much walking around and asking the local policeman on his bike we found it on the main road to Coba which was actually very very easy to spot!! The hotel was located in what can only be described as a building site, lots of rubble and concrete everywhere and bars all over the windows, admittedly I thought what had we gotten ourselves in for but in fact I was pleasantly surprised.
The room was very cheap, we stayed one night in number 1, it was big, had 2 comfortable double beds, an extra chair and table and a big bathroom with hot water and a nice shower, the air con worked no problem admittedly we couldn't get the tele to work but it didn't matter. Lots of locks on the door so it felt very safe. Out the back was a concrete yard but there were a few sun loungers out there and it got the afternoon sun so as long as you're not fussed on picturesque surroundings it was a nice place to sit with the lizards and work on your tan.
The hotel offered free bike rental and was about a 10 minute walk to the main shops, bars and restaurants and around 20 minutes to the ADO Centro.
All in all for a budget hotel I would have no qualms in suggesting this hotel as a place to rest your head at night.
Ashley
4/10 Poor
Verified traveller
19 Mar 2019
Disliked: Property conditions & facilities
Ofrecen agua caliente y ninguna de las 4 habitaciones tenia agua caliente, el pasillo tenia agua, solo dan dos toallas y en todas las habitaciones nos cobraron 4 personas, ya que aqui cobran por persona que se hospeda
Ich kann mich nicht erinnern jemals in einem Hotel gewesen zu sein, welches ein derart schlechtes Preis-Leisungsverhältnis aufweist. Und ich bin wirklich nicht heikel, da ich auf meiner Durchquerung der USA 2018 an einige „lustige“ Hotels/Motels geraten bin.
Zum Problem:
- Checkin angeblich ab 15:00 gemäss ebookers. Um 15:00 war ich dort. Kein Personal da. Alles abgeriegelt, mann kommt gar nicht zur Rezeption. Man kann läuten - vergebens. 15:20 bequemte sich dann auf meine Rufe hin und die Unterstützung anderer Hotel-Gäste doch noch ein Mann zur Rezeption.
-Der Mann verstand jedoch nicht was ich wollte. Worte wie: Check-in oder die Reservationsbestätigung von ebookers schienen ihm absolut fremd. Ich gebe zu, mein Spanisch ist gar nicht gut, also musste Google-Translate her. Jedoch schien er auch auf Spanisch nicht zu verstehen, dass ich einfach nur einchecken möchte. Nach langem Hin- und Her, kam dann eine junge Frau und ich konnte ca. mit einer Stunde Verspätung einchecken...
- Dass das angepriesene WLAN grösstenteils nicht funktionierete ist noch eine Sache. Von 4 Tagen hatte ich ca. einen Tag WLAN. Als ich die Besitzer darauf aufmerksam machte, schien das jedoch niemanden gross zu stören.
- Warmes Wasser für eine Dusche hatte ich nicht immer und die Spülung der Toilette funktionierte ebenfalls nur spoadisch. Also habe ich den Abfalleimer stets mit Wasser aufgefüllt und so gespült. Zudem kam aus der Dusche ein bestialischer Gestank.
Nie wieder!
La recepción del hotel fue tardada, la habitación que me dieron no funcionaba el aire acondicionado y me cambiaron de habitación la cual había arañas y mosquitos, los cuales a la siguiente mañana mis hijos y yo amanecimos con varios piquetes, la regadera del baño salpicaba toda, hotel de urgencia para pasar la noche y ya.
El hotel es cómodo está a 5 min en bici o carro del centro de Tulum y de la playa está a 15 min.
Lo padre también es que te prestan gratis las bicis para recorrer el centro y las playas.
Es un hotel práctico
Personale molto scortese al check in.
L'hotel non accetta pagamenti con carte di credito ne banconote estere.
Viene accettato il pagamento solamente con moneta locale.
Il personale parla solamente la lingua locale.
Dopo due giorni mi è arrivata una mail con scritto 'gracias' e mi sono ritrovato un'addebito sulla carta di credito utilizzata per la prenotazione con un pernottamento a me sconosciuto.
Personalmente non consiglio questo hotel
Daen
Stayed 1 night in Jan 2018
8/10 Good
leonardo, chihuahua
21 Dec 2017
Liked: Cleanliness, staff & service, room comfort
Solo una noche
Solo estuvimos una noche, el precio está acorde a la instalación sin duda regresaría a este hotel
Llegue al hotel con mi reservación ya hecha y no querían darme la habitación por que supuestamente yo no había hecho el pago cuando jamás me notificaron eso, me hicieron caminar para ir a un banco y regrese y no sabían darme respuesta de mi reservación, tuve que irme y buscar otro alojamiento ya que el personal no esta nada capacitado para tratar con las personas perdiendo tiempo de mi viaje. No lo recomiendo para nada.
No tienen botellas agua gratis que anuncian, personal antipático, prepotente, y muy desorganizado. Check in y check out muy lento.pocas veces estaban en recepción, pero tampoco iban cuando se les llamaba. Falta de amabilidad con el cliente.
t15
Stayed 4 nights in Oct 2017
8/10 Good
Maria
16 Apr 2017
Liked: Cleanliness
Maria
6/10 Okay
Ezequiel, Tabasco
11 Apr 2017
Liked: Cleanliness, staff & service, room comfort
Hotel comodo.
Hotel pequeño pero comodo cerca del centro y de lugares para comer rico y barato, también cerca de la playa, buena ubicación.
Estacionamiento, wifi, agua fria y caliente, hotel limpio, a la orilla de la carretera y exactamente a la entrada de Tulum, económico, sin elevador solo son dos plantas, A/C, TV planas.
En general bien cumple con el objetivo.