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Emotion Tulum Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Emotion Tulum Hotel

Porch
Triple Room, Refrigerator
Television
Front of property
View from property

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Explore the area

Map
Av. Tulum 32, entre Osiris y Beta Sur, Tulum, QROO, 77760
  • Dos Aguas Park
    2 min walk
  • Hospital de Tulum
    8 min walk
  • Tulum National Park
    3 min drive
  • Tulum, Quintana Roo (TUY)
    10 min drive

Room options

View all photos for Quadruple Room, 2 Queen Beds, Refrigerator

Quadruple Room, 2 Queen Beds, Refrigerator

Quadruple Room, 2 Queen Beds, Refrigerator

  • 22 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, Refrigerator

Standard Room, Refrigerator

Standard Room, Refrigerator

  • 16 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Triple Room, Refrigerator

Triple Room, Refrigerator

Triple Room, Refrigerator

  • 18 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

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About this property

Emotion Tulum Hotel

Boardwalk/promenade Tulum hotel in Tulum City Center with a rooftop terrace
A restaurant, a bar/lounge, and a rooftop terrace are available at this hotel. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services, and dry cleaning.
Emotion Tulum Hotel offers 8 accommodations with complimentary toiletries and ceiling fans. Flat-screen televisions come with cable channels.

Bathrooms include showers. This Tulum hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Emotion Tulum Hotel, you're just a quick walk from Dos Aguas Park. Free WiFi in public areas, a restaurant, and a bar are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes bike rentals
  • Just a 3-minute drive from Tulum National Park and a few minutes from Gran Cenote
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A rooftop terrace, a library, and barbecue grills are also featured at Emotion Tulum Hotel.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

Emotion Tulum Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Bike rentals

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Fridge

Conveniences

  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • Massages

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Fridge

More

  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 6 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 5 per pet, per day
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 5 per pet, per day
  • Credit card charges are subject to a surcharge of 6 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Front desk staff will greet guests on arrival.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Emotion Tulum
Emotion Tulum Hotel Hotel
Emotion Tulum Hotel Tulum
Emotion Tulum Hotel Hotel Tulum

Emotion Tulum Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 5 out of 29 reviews" "
Rating 8 - Good. 11 out of 29 reviews" "
Rating 6 - Okay. 6 out of 29 reviews" "
Rating 4 - Poor. 5 out of 29 reviews" "
Rating 2 - Terrible. 2 out of 29 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Morgan, San Francisco

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The service was great - the folks who work there were nothing but nice and helpful. However, the room we booked was bare bones, the towels were clean but permanently stained, the shower and bathroom had someone else's stray hairs, and you could hear basically everything happening on the floor. Ultimately, I felt our room was super over priced for what we got ($100 US all in) but it was a Saturday night in Tulum and we booked the same day. If it was $45 instead $85 I wouldn't complain. I just wish I knew because I would've spent the extra $25 to get a much nicer spot.
Stayed 1 night in Jan 2020

8/10 Good

stephanie

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Barbara, Felton CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostel with amazingly helpful staff
We had a spacious private room with two comfortable double beds. The reception staff made us feel very welcome and helped us plan sightseeing activities. A plentiful breakfast was served on the rooftop terrace. When we arrived we were told that the terrace was booked for an all-night party on the second night of our stay and were offered a refund and help in finding another place. We decided to stay. Even though the thumping bass made our sleep erratic, the staff had been so friendly and appropriate that it just felt like our kids were having a party.
Stayed 2 nights in Jan 2018

4/10 Poor

Jess

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location but very noisy
The best part about this hotel is the location since it’s so close to everything. This also means you won’t get any rest because bars and clubs blast music all night and all morning. The bed was also hard and uncomfortable.

4/10 Poor

Verified traveller

Disliked: Room comfort
Good staff but no hot water
Staff were great but there was no hot water in the shower

4/10 Poor

Verified traveller

Liked: Cleanliness
Good value, right in town, no frills
Great location and very reasonable, suitable for young backpackers. The private room with bath was super basic.

8/10 Good

Kathleen, Toronto

Liked: Staff & service
Good option for Tulum Pueblo
Great staff, good location. Facilities are pretty basic, but that's ok. Price seemed quite high for what we got, but apparently Tulum has a reputation for expensive accommodation.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, room comfort
Decent budget hotel
I thought everything was a decent value for the price, but the water pressure was low and the shower was rather outdated and dingy. Good beds, great private room for 2-3 people. Bikes for rent for a good price, excellent reception staff. Homey ambiance.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
This is not up to the standards of a regular hotel. It is more like a room in a house. There is no good insulation in the wall. You can hear every noice in the hallway. Yet it charged us as a four star hotel

6/10 Okay

Helena, Campeche

Liked: Cleanliness, staff & service
Simple but clean
It was fine for a night. Noisy hallway, no windows towards the street, but the room was clean. Our friend had booked the room on Expedia and we expected an easy check-in. Well, they required a credit card from a person at check-in. They apparently did not charge the credit card at the online booking and we ended up having to pay the room at check-in. Our friend was very disappointed about that. It was supposed to be a gift for us.

10/10 Excellent

Jan, Barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel right on the main street of Tulum
Entrance way looks questionable but look past that because they are working hard on fixing up the hotel. Rooms are lovely, clean and affordable. There are fridges in the rooms, private bath, air conditioning and tv. There are regular hotel rooms in one side and dorm rooms with clean, new shared baths. Staff are very helpful and friendly. Hotel is on the main street of Tulum with the central square and many restaurants close by. The beach is a 15 minute taxi ride away. We would definitely stay there again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Luis Enrique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buena ubicación, cómodo para descansar.
un hotel bien ubicado, en el centro de Tulum. Algo de ruido por los restaurantes que están a un lado, más sin embargo está cómodo si lo que quieres es una habitación privada a precio accesible.
Stayed 1 night in Jan 2022

2/10 Terrible

Alejandro

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo, fatal!!!!
Pésima atención, ruido toda la noche por el bar abajo, baños una porquería no servía WC, la TV un sólo canal, sucio todo, en general un asco. Nada recomendable. El tipo de recepción un pelele ademas me quería cobrar de más. al final aceptó que se equivocó de mala gana.
Stayed 1 night in Jan 2022

10/10 Excellent

Miguel Angel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
El lugar está en buena zona. Es tranquilo. E incluye desayuno.
Stayed 2 nights in Jan 2020

10/10 Excellent

Jose David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente servicio.
Exelente servicio, cómodo, agradable.
Stayed 3 nights in Nov 2018

8/10 Good

ivan

Liked: Staff & service
Tienen cambio de administración, faltan detalles pero seguramente en poco tiempo estará mejor. la terraza es muy buena, falta algo de acomodo. el trato es bueno y amable. saludos..
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Bueno
Bien ubicado pero muy ruidoso. La habitacion limpia y el personal de recepcion muy atento. Nos costo mucho dormir porque es muy ruidoso alrededor y la habitacion estaba a un lado de unos casilleros.
Stayed 1 night in Nov 2017

8/10 Good

victor

Liked: Cleanliness, staff & service, room comfort
mucho ruido por modificaciones dentro del hotel
Stayed 3 nights in Nov 2017

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
À plus de 60€ la nuit, l'hôtel n'est pas à la hauteur. Murs sales, serviettes de bain trouées (déchirées), un tapis de bain de 30cmx30 découpé dans une vieille serviette. Cuisine commune pas nettoyée (tables pas propres, aliments qui traînent), et, bien sûr, les éternels mal élevés qui discutent sous vos fenêtres jusqu'à 2h30 du matin (mais ça, ce n'est pas la faute de l'hôtel !). Bon accueil et personnel très sympa. Très bon point par contre pour une bonne literie et des lits en 160, une clim qui fonctionne bien et bonne télé. Bref, uniquement pratique parce qu'en plein centre et a 5mn à pied du Terminal ADO.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Buena ubicación.
Todo salió acorde a lo esperado, salvo que no nos cobraron el precio acordado, si se quiere abonar con tarjeta de crédito cobran recargo. No toman el dólar en la cotización oficial. El resto todo bien. Tulum es maravilloso.

10/10 Excellent

Geo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel en el corazón de Tulum
La atención de su personal es de lo mejor, siempre muy amables y dispuestos a ayudar. Está ubicado en el centro de Tulum, en la avenida principal.

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with perfect kovatkin to stay
Hotel was nice and staff was great and really helpful! Big plus for that. Room was nice. The only minus was the location of our room was bad, we got the first room from the lobby, so it was really noisy. But we got earblugs! The location of the hotel is really good and they also rent bikes, so it is easy to drive to the beach. There is common kitchen that guests can use. There shoul be more kitchen tools. Beds were good and pillows were great. We stayed at the hotel four nights, so it would have been nice if the sheets and towels would have changed at least once, but they didn't! Altough there was some minus points, we really liked the place. If we ever come back to Tulum we will choose this place!!