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Cielo Maya Beach Tulum

4.0 star property
VIP Access

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Photo gallery for Cielo Maya Beach Tulum

Outdoor pool, pool loungers
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | View from room
Couples treatment room(s), body treatments, aromatherapy
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | Balcony
Interior entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

Map
TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760
  • Soliman Bay
    ‪1 min walk‬
  • Cenote Manatí
    ‪1 min walk‬
  • Xel-Há Park
    ‪10 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪61 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden Area

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Garden Area

  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | Balcony

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

  • Ocean view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

  • Partial ocean view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Cielo Maya Beach Tulum

Family-friendly fun on the beach, with outdoor pool
At Cielo Maya Beach Tulum, relax by an outdoor pool or hit the private sand beach where you can enjoy snorkeling.
Cielo Maya Beach Tulum offers 18 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. LED televisions come with premium satellite channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us they can't get enough of the helpful staff at Cielo Maya Beach Tulum. During your stay, you're just a quick walk from Soliman Bay. Enjoy features like free breakfast, free WiFi in public areas, and a free manager's reception.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a private beach, a playground, and bike rentals
  • Just a 2-minute drive from Tulum National Park and 10 minutes from Xel-Há Park
  • Airport and local-area shuttle service available for a fee
Simply walk outside to feel the sun on your face at the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Cielo Maya Beach Tulum with activities like snorkeling and kayaking.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a children's pool, and a rooftop terrace.

This 4-star Tulum hotel is smoke free.

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM. The hotel hosts a free manager's reception daily.
Onsite venue - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Boat tours
  • Children's pool
  • Kayaking
  • Outdoor pool
  • Playground
  • Snorkelling
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Cielo Maya Beach Tulum

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 140 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
The front desk at this property is open daily from 7:00 AM - 10:30 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cielo Maya Tulum
Cielo Maya Beach Tulum Hotel
Cielo Maya Hotel
Cielo Maya
Cielo Maya Beach Tulum Hotel
Cielo Maya Beach Tulum Tulum
Cielo Maya Beach Tulum Hotel Tulum

Cielo Maya Beach Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 374 out of 549 reviews
Rating 8 - Good. 92 out of 549 reviews
Rating 6 - Okay. 37 out of 549 reviews
Rating 4 - Poor. 23 out of 549 reviews
Rating 2 - Terrible. 23 out of 549 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Donny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic strip if you want to be close to Tulum but far enough away to be quiet! Staff is absolute ace! Candy at the desk is awesome as is Juan our waiter. I cant wait to return! Rental car will go a long way to help avoid taxis. The cenote within walking distance was great. There are like 5 restaurants all within walking distance and each were nice if you dont rent a car
Stayed 9 nights in Jan 2025

10/10 Excellent

Crispin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff very friendly and helpful
Stayed 8 nights in Dec 2024

10/10 Excellent

Xu Fai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Akram

Stayed 1 night in Jan 2025

10/10 Excellent

Jiale

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
反馈内容： The hotel is excellent! However, the restaurant service is extremely slow, and the road leading to the hotel is the worst I have ever seen. These issues significantly detracted from an otherwise great experience. I hope improvements can be made in these areas.
Stayed 1 night in Nov 2024

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, amenities
Property is beautiful and right on private beach, it is some distance away from all the caos, you will need a taxi/ car if you want to explore, the hotel is on a rocky street but still safe. Room was beautiful, food was okay wish there were more options near hotel. Overall great stay, relaxing and attentive
Stayed 4 nights in Dec 2024

6/10 Okay

Gonzalo

Liked: Cleanliness, staff & service
Stayed 14 nights in Nov 2024

8/10 Good

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean view, clean. Unfortunately we didn’t have hot water for showers, reported 3 times never fixed. Also, I was asked for $4,000. Mx for incidental, no previous notice. I was told it’s in small print. 🙄
Stayed 2 nights in Dec 2024

10/10 Excellent

Boris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The road to the hotel from the main road was in bad condition and really bumpy
Stayed 3 nights in Nov 2024

10/10 Excellent

Jackeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Sarah

.
Stayed 7 nights in Nov 2024

6/10 Okay

Pauline

Travelled with group
We got a great price and I quickly learnt that Tulum isn’t for the economically challenged. When the taxi turn into the road I was shocked by the massive holes created by the rain. Would should have been a 5min drive turned into 20mins. Obviously the hotel has no control over the weather, but communication could have avoided the surprise as well as being prepared for the nausea that came with the bumpy ride. Our first morning was glorious with the sunrise over the beautiful beach. Most of the staff were pleasant but the cleaning was merely a suggestion from their staff. They didn’t change the sheets, the bathroom wasn’t cleaned and the day before my departure, they didn’t even bother to put a pillowcase. Quite an executive decision! Maybe they knew something I didn’t. Overall I felt safe and the sound of the waves crashing into my sleep made it a decent stay.

10/10 Excellent

Nini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Rebekka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my time here. If you are looking for peace, you have found the right place. The road getting out there is tough…but that probably helps with it not being too crowded. Once your there: sound of the waves, friendly service, great breakfast, kayaks and snorkeling included, beach chairs with umbrellas in the sand, infinity pool overlooking the water, hammocks on the pier…watching the sunrise and sunset from a kayak in the water was my favorite moment. I came here to heal and being here helped soothe my heart.
Stayed 4 nights in Nov 2024

10/10 Excellent

MARCELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Alex

Travelled with partner
Liked: Amenities
Everything is fine but In my stay the electricity did not work for all the night.

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The dirt road that takes you to the hotel is really really really bad .. lots of potholes
Stayed 2 nights in Oct 2024

8/10 Good

Marta

Liked: Staff & service, amenities
Needs to replace some courtains.
Stayed 3 nights in Oct 2024

8/10 Good

Meghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfect for us! Right on a private beach and in a quiet area. The staff were extremely helpful and kind. The only downside was the food was a little mediocre. Everything else was perfect!
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay at this hotel. Everything was quite good. The rooms were really good. The only negative point was the breakfast. Wich was quite poor.
Stayed 2 nights in Oct 2024

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice to have a little peace
Stayed 8 nights in Sep 2024

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, amenities
Hotel is quiet and clean. Staff is great
Stayed 5 nights in Sep 2024

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and quiet beaches
Stayed 2 nights in Sep 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
second time ! Very good service , good food, beach amazing, good room.
Stayed 4 nights in Aug 2024

4/10 Poor

Jorge

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
El hotel es muy lindo pero muy mala atención por parte del personal, ni siquiera saludan . Muy mal mantenido y un desastre la limpieza. El mar tiene piedras .
Stayed 4 nights in Aug 2024