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Andreas Tulum Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Andreas Tulum Hotel

Property entrance
Bicycling
Standard Room, 2 Double Beds, Ground Floor | View from room
Standard Room, 2 Double Beds, Ground Floor | Room amenity
View from property

Reviews

6.0 out of 10

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
Av. Ruinas de Tulum, #24, Tulum, QROO, 77780
  • Tulum National Park
    3 min walk
  • Tulum Mayan Ruins
    7 min walk
  • Playa Ruinas
    15 min walk
  • Tulum, Quintana Roo (TUY)
    9 min walk

Room options

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ground Floor

Standard Room, 2 Double Beds, Ground Floor

Standard Room, 2 Double Beds, Ground Floor

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Andreas Tulum Hotel

Hotel with free parking, a short walk to Tulum Mayan Ruins
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and free use of bicycles.
Andreas Tulum Hotel offers 16 air-conditioned accommodations with safes and complimentary toiletries. LED televisions come with cable channels.

Bathrooms include showers. This Tulum hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Andreas Tulum Hotel, you're just a quick walk from Tulum Mayan Ruins. Free WiFi in public areas, free self parking, and a free manager's reception are available.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Andrea´s
  • Cooked-to-order breakfast served daily for a fee
  • RV/bus/truck parking available for a fee
  • Amenities include newspapers, a terrace, and coffee/tea in a common area
  • Onsite recreation includes complimentary bicycles
  • Just a 3-minute walk from Tulum National Park and 7 minutes by foot from Tulum Mayan Ruins
  • Airport shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

A terrace, tour/ticket assistance, and a garden are also featured at Andreas Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3-star Tulum hotel is smoke free.

The hotel hosts a free manager's reception daily.
Andrea´s - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Late night fare is available from room service (during limited hours).

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–11:30 AM: MXN 120-180 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Andrea´s

Things to do

  • Free bike hire

Family friendly

  • Snack bar/deli

Conveniences

  • Newspapers in reception

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • LED TV

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9 PM
Early check-in subject to availability
Early check-in fee: MXN 300
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 300
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 6 percent for credit card payments
The front desk is open daily from 7 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MXN 800.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 120 to 180 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way)
  • Early check-in fee: MXN 300 (subject to availability)
  • Late check-out fee: MXN 300 (subject to availability)
  • Credit card charges are subject to a surcharge of 6 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Andreas Tulum Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7 AM - 9 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't allowed at Andreas Tulum Hotel.

Property is also known as

Andreas Tulum Hotel
Andreas Tulum
Andreas Tulum Hotel Hotel
Andreas Tulum Hotel Tulum
Andreas Tulum Hotel Hotel Tulum

Andreas Tulum Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 13 out of 108 reviews" "
Rating 8 - Good. 27 out of 108 reviews" "
Rating 6 - Okay. 34 out of 108 reviews" "
Rating 4 - Poor. 15 out of 108 reviews" "
Rating 2 - Terrible. 19 out of 108 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marysol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is old but very clean and next to the Tulum Ruins, They have a restaurant/ bar and mini store.They also have bikes that you can use during your stay
Stayed 2 nights in Feb 2022

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good. no issues. checked in after 10pm. staff was accommodating…
Stayed 2 nights in Feb 2022

2/10 Terrible

Tyan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really poor hotel that does not honour booking
Worst experience. Booked two nights at a discount given online by hotels.com and after arriving at the hotel. They did not want to honour the deal and cancelled my booking. However, it was not reflected on my booking that it was cancelled. Called booking.com and they did not offer help. Sent me back to the same hotel expecting me to pay the original high price. Lady at the counter was super unhelpful and gave no assistance. Very very poor
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Probably the worst hotel I have ever stayed at. Beds uncomfortable. No holder for toilet paper. Large step up and down to get into bathroom. Unattractive room. Expedia rated it as a 3. I would rate it a .3. The toilet wouldn’t flush. It is across the street from ruins and the staff was fine. But would definitely not recommend it.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Andreas Tulum June 2018
We have stayed at Andrea's three times before this trip, so you know we have had good experiences in the past. This trip was a little worse than normal. We had no hot water, and almost no water pressure, for the four days we were there. We like to ride our bikes to the beach early in the morning (around 8 a.m.) but on this trip we had to turn our keys in to the desk every night between 7 and 9 p.m. so employees could ride them home from work. They often did not return to work the next morning until after 9 a.m. so no early rides to the beach. There were approximately 15 bicycles parked at the bike racks but there we no keys for most of them, or they were broke down with flat tires or something else. For the time we were there only two bikes were operating and available to use. Wi-Fi was a bit weak in the room but we have Mexico coverage on our own plan so just used our phone as a Personal Hotspot. But as always, the coffee was great, food was OK, and the location is about as good as it gets for us.
Stayed 4 nights in Jun 2018

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness
The location is excellent, however the rooms are basic and we didn't have hot water in room 1. It's an easy walk from the hotel to the ruins of Tulum. At night all the shops close, so to get anything you have to buy from Andrés or go into central Tulum. The hotel is close to a few cenotes which is good. Expect to be woken up around 7am as the area prepares for tours by playing music and loud noises.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good. Great location infront of the archeological area of tulum. Had to stay an extra night and the second rooms was good as well.
Stayed 1 night in Jan 2018

6/10 Okay

GIl

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2017

8/10 Good

Gage

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to ruins!
Enjoyed my stay!
Stayed 2 nights in Nov 2017

6/10 Okay

Wai Yin

Disliked: Property conditions & facilities, room comfort
Good location
Rooms are small and basic but given the location just next to the entrance of Tulum Mayan ruins which makes it a good deal

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The electric went out the first night for several hours but was fixed pretty quickly. The safe in my first room didn't work, so they switched my rooms & the TV was tiny (but I didn't use it). The shower flooded the bathroom floor, after mentioning to management, they seemed to have unblocked the drain enough by the next day. The bicycles are a bit old. First ones tires went flat, second, the chain kept falling off & they required me to leave driving license in exchange ( even though they had all my card info from check in). House cleaning were great, always clean towels for me & the staff very nice ~ overall a good stay, although a little off the beaten path.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great coffee. Good location. Room was quiet and air conditioning almost silent. Would definitely stay again.

2/10 Terrible

AJ, Chicago

Disliked: Staff & service, property conditions & facilities, room comfort
Loud and depressingly dark
The room I stayed in got zero light, which is the opposite of what you want when you're visiting paradise. It smelled like mildew and sewage in the room despite visually appearing clean. They would start blasting music around 8am right outside the door. With walls so thin it sounded like there was a speaker inside the room. Half of the staff I interacted with was pleasant, and the other half extremely rude. It was so inexpensive though, 207$ for 6 nights, so I guess you get what you pay for. I spent as little time as possible in the room but after being in the sun all day it was rough not to come back and take a little nap between daytime activities and going out at night. I loved Tulum, I will absolutely be back, it was magical. However, I won't ever stay in this hotel again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very rude & unhelpful.
Staff were rude & unhelpful. The room was clean enough however sheets didn't feel fully clean & water in the shower didn't go to hot, only luke warm. If the staff had been friendly & helpful I would have overlooked the no hot water & medium clean sheets. Just seemed they were only interested in money & no service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and location for Talum.
The accommodations are basic/comfortable with not many frills, but the staff is friendly, we felt safe, and they serve a nice breakfast for a reasonable price. Access to the central Talum for dining (short cab ride), and the beaches is very good. It is right across the street from the Talum ruins entrance so it is quite convenient if are doing a ruins tour. Best to bring cash (Pesos) since they do not accept credit cards. You can not pre-pay your hotel through Expedia - only reserve. We enjoyed our one night stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this hotel
The place is in need of a complete rehab. There was a bad smell in the stairwell as well as the bathroom. Also, they have a very bad customer service. It is inexpensive but not worth it.

8/10 Good

BC, Denver, CO

Liked: Cleanliness, staff & service
Fantastic if you're not a spoiled white bi***
Very charming hotel for those comfortable with modest accommodations. We very much enjoyed our stay, especially because of the very friendly staff. Location was fantastic! Just a five minute bike ride from the Tulum ruins and 10 minutes from the incredible Tulum beach. The hotel provided us with free bicycles.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location
Good location for short stay in Tulum, great value and clean rooms.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient access to Tulum ruins.
Close to the Tulum, far from everything else. Nice restaurant with expensive food. Overall better than expected for a Mexican budget hotel.

6/10 Okay

Verified traveller

good price for good location
Good location, walking distance to attractions

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
OK STAY
We were ok with the hotel and room we had for the price we paid. We were upset when we arrived and told cash and No Credit Card as we were not aware of this! We were in Tulum to see the ruins and beach and this hotel is the Closest one to the ruins so was very convenient and also to the beach area . Hotel was good.

2/10 Terrible

Iain, Melbourne, Australia.

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Don't do it.
I don't like leaving bad reviews, because of the effect they can have on the livelyhood of families, but there isn't anything else to say about this hotel. The location is super close to the Tulum Mayan ruins which are amazing. But everything else is a negative. The hotel staff seem to have a certain fed up, jaded attitude towards hospitality, though not explicitly rude, they are far from accomodating. On arrival we were prompted to pay cash like a lot of the other negative reviewers here, but it was made very clear on a large poster at reception that no credit card billing occurred, this was fine. Once in our rooms, after days of hot travel I decided to shower and shave but there was no running water in our room. We asked reception and they told us to wait an hour. We did and then had only dribbles of cold water from the taps. The air conditioner was very loud and sleeping in the dense heat without it running was a better trade off. The food was quite strange at the hotel restaurant but I highly recommend the Mexican Restaurant directly over the road. All in all I would go for this room unless you are paying less than $15USD a night and can weather all of the aforementioned unpleasantries.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK THIS HOTEL
I was afraid and uncomfortable. Do not stay here. #bedbugs

6/10 Okay

Katka, Prague

Average hotel, good location
We stayed in this hotel for three nights. It is average hotel with quite small rooms (dark painting makes it looks even smaller than it really is), but ok for few nights. It is in good location - walking distance to ruins and beach - that is pretty good. To the centre of Tulum it is a bit longer walk (but we had a car, so no problem). It is quite hot place - in most of Yucatan peninsula we didn' t have to use a/c, here it was a must. We noticed that rooms in first floor doesn't have real useful windows. Therefore I recommend rooms in higher floors with balcony. View from balcony is not much nice, but at least it is some fresh air :-) But be aware of prices of food and drinks in the hotel - since it is very close to ruins and next to the parking lot, everything is twice or even three times more expensive :-) Chedraui is not far, so better shop there :-)