2/10 Terrible
Kasey L.
3 Jan 2025
Disliked: Cleanliness
Never got in
We changed our dates. Cancelled and rebooked. When we got to the home there was a car in the driveway. I tried the door code and it would not open the door. I walked to the back of the house and a guy came to the door and told me I need to leave the property. I told him I was checking in and he said I was not checking in. I tried to show him my confirmation through the door and he just walked away and said it was not on the calendar and it was not ready. I tried to call the host and got no answer so I callled Brno customer service and cancelled the reservation. The host did eventually message and apologize for the mix up but it left my wife and I scrambling to find a place to stay! Not a good experience!
Kasey L.
Stayed 2 nights in Jan 2025