6/10 Okay
Joseph Y.
4 Dec 2023
Disliked: Cleanliness
Unsatisfied
We came to Tucson for our annual trip and were excited to stay in a nice area close to St. Phillip’s Plaza and La Encantada. However, our expectations were not met. We specifically chose this stay to have access to a pool as we do not have outdoor pool access during the winter where we live. Every single key they supplied did not work on the pool gate or the gate to the river path. We messaged the management group multiple times about this and they never got us a solution. If we knew we weren’t getting access to a pool we could have found a much cheaper option instead. The cleanliness was questionable with stray hair in the shower and on the towels. Additionally, the walls were so thin that you could hear every single move made in the upstairs areas. I’m not sure if this was other residents or cleaning crews but these noises continued late into the night and early in the morning and were incredibly bothersome. A few positives were that the decor was nice and the management group responded in a timely manner. Unless these issues are fixed we will not be returning.
Joseph Y.
Stayed 7 nights in Nov 2023