8/10 Good
meredith
16 Sept 2024
Liked: Cleanliness, room comfort
Property itself was fine. Beds are comfy, area is quiet.
Check in info was sent ahead of check in as expected.
2 areas of warning:
1. Steps to door are a bit uneven/steep so don't stay here if you're not able to climb that
2. The harassment with this third party website, Superhog, was a complete nightmare!
The day before check in we were bombarded with incessant texts and emails from this property demanding I undergo an identity verification with a 3rd party site, Superhog, if we wanted to keep our reservation.
Superhog wanted my name, address, birthdate, a photo for facial recognition, my drivers license. This is a huge privacy violation. The communications we received demanding we turn this info over threatened to last minute cancel our already paid in full reservation if we did not comply.
I called hotels.com who assured me this property has no right to demand we provide all this info or cancel a prepaid reservation. So if you do book this property you can ignore the messages about Superhog, but being threatened/harassed for personal information all day right before my trip is a very poor customer experience.
When I demanded Superhog delete my info and stop contacting me they refused to do so and said they needed 14 days to comply and permission from the property. This is actually a violation of consumer privacy law in California, where the property is & where I live. I filed a complaint with the state about Superhog because of this.
meredith
Stayed 2 nights in Sep 2024