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Iberostar Heritage Gran Trinidad

4.0 star property

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Photo gallery for Iberostar Heritage Gran Trinidad

View from room
Standard Room (Con Terraza)
Property entrance
Lobby sitting area
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Parking included
  • 24/7 front desk
  • Breakfast available
  • Laundry

Explore the area

Map
Calle Jesús María, Trinidad, Sancti Spiritus, 62600
  • Cespedes Park
    ‪1 min walk‬
  • Las Ruinas del Teatro Brunet
    ‪5 min walk‬
  • Municipal Historical Museum
    ‪7 min walk‬

Room options

View all photos for Junior Suite.

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite.

  • 46.30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Doble Terraza.

Minibar, in-room safe, blackout curtains, iron/ironing board

Doble Terraza.

  • 43.60 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Doble Vista Parque.

Minibar, in-room safe, blackout curtains, iron/ironing board

Doble Vista Parque.

  • 32.65 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Doble.

Minibar, in-room safe, blackout curtains, iron/ironing board

Doble.

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Iberostar Heritage Gran Trinidad

Adults-only hotel with a 24-hour front desk and a restaurant
This hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a conference center, concierge services, and dry cleaning. Limited housekeeping is available.
Iberostar Heritage Gran Trinidad offers 40 air-conditioned accommodations with iPod docking stations and minibars. A pillow menu is available. 55-inch plasma televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered on a limited basis.

During your stay at Iberostar Heritage Gran Trinidad, you're just a quick walk from Cespedes Park. Free WiFi in public areas, free self parking, and a free manager's reception are available.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at Guaicanicu, a buffet restaurant that serves local and international cuisine
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Cespedes Park and 5 minutes by foot from Las Ruinas del Teatro Brunet
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

An arcade/game room, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Iberostar Heritage Gran Trinidad. Free self parking is available.

Smoking is allowed in designated areas at this Colonial Trinidad hotel.

The hotel hosts a free manager's reception daily.
Guaicanicu - This buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Lobby Bar El Parque - This bar specializes in international cuisine and serves dinner only. Open daily.
Fumoir - This delicatessen specializes in French cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi is limited to 5 hours per day
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 5 hours per day

Parking and public transport

  • Free self-parking on site
  • Free off-site parking

Food and drink

  • Buffet breakfast available for a fee daily 8:30 AM–10:00 AM: USD 21 per person
  • 1 restaurant
  • 1 bar
  • Free daily reception
  • Room service available

Restaurants on site

  • Guaicanicu
  • Lobby Bar El Parque
  • Fumoir

Things to do

  • Arcade/games room
  • Billiards/pool table

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (limited)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 55-inch plasma TV
  • iPod dock
  • Satellite channels

Food and drink

  • Minibar

More

  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Iberostar Heritage Gran Trinidad

Children and extra beds

  • Children younger than 15 are not allowed at this adults-only property. All guests 15 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 21 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • This is an adults-only property and guests under 15 years old aren't allowed.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi is limited to 5 hours per day. WiFi in public areas is also free for up to 5 hours per day

Property is also known as

Iberostar Grand Trinidad
Iberostar Trinidad
Iberostar Grand Trinidad Adults Hotel
Iberostar Grand Trinidad Adults
Iberostar Grand Hotel Trinidad
Iberostar Trinidad Adults
Iberostar Heritage Gran Trinidad
Iberostar Heritage Gran Trinidad Hotel
Iberostar Heritage Gran Trinidad Trinidad
Iberostar Heritage Gran Trinidad Hotel Trinidad

Iberostar Heritage Gran Trinidad Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 9 out of 17 reviews
Rating 8 - Good. 5 out of 17 reviews
Rating 6 - Okay. 1 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 2 out of 17 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for Trinidad
Beautiful interior, good service (among the best hotel service we came across in Cuba), extensive breakfast buffet. The bar was incredibly well-stocked - so nice to have something besides rum after 2 weeks in the country! Missed some of the luxuries you might normally expect in a hotel charging these rates, but that seems pretty standard in Cuba given the restrictions on imports. Overall a good choice for a stay in Trinidad.
Stayed 2 nights in Mar 2020

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iberostar Trinidad
Beautiful boutique hotel, with friendly service
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property in a amazing little part of Cuba. Well done Iberostar for making it so unique. You’ve done well. Thank you.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice colonial style hotel close to the centre of the old town. Renovated well and well appointed. First floor rooms which open out to private terrace are best as there is no pool here. Food offering could be improved. Better to eat at local restaurants outside the hotel.
Stayed 4 nights in Jan 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
For a 5 star hotel the staff and bell boys were very unwelcoming, there are no amenities. The general manager was rude.
Stayed 2 nights in Jan 2019

10/10 Excellent

Colin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Standout Hotel.
The welcome and check in was fantastic together with a non-alcoholic cocktail. The room was great. We have a room with a balcony overlooking the square. The staff were friendly and attentive, the food was good. We breakfasted twice and had dinner there for our anniversary. The hotel made a fuss for that and even left a chilled bottle of bubbly in our room and sprinkled petals over the bed. This is a standout hotel in a poor country and if we return we will stay at this Iberostar.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Great location and a nice breakfast

10/10 Excellent

Hansjoerg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hansjörg und Annick
Das beste Hotel für uns während der gesamten Rundreise in Kuba mit hohem internationalen Standard.
Stayed 2 nights in Mar 2020

8/10 Good

Kubra Fusun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Lage, super Live Musik und Essen wie auch Bar.. Hotel ist in gutem Zustand, nur etwas laut in der Nacht.
Stayed 1 night in Mar 2020

10/10 Excellent

Pedro Leão

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Mooi hotel vlakbij het oude centrum
Mooi en verzorgd hotel vlakbij het oude centrum van Trinidad.
Stayed 2 nights in Jul 2018

6/10 Okay

Cyrielle, Nice

Liked: Cleanliness, room comfort
Bien mais trop cher
Nous avons eu d'abord une grande suite donnant sur le parc avec une grande terrasse... sauf que nous n'avons pas pu dormir à cause du concert sur la place ("exceptionnel" mais qui a eu lieu les nuits). Nous avons donc pu changer pour une chambre standard donnant vers l'intérieur, moins grande avec deux lits séparés sans avoir pu nous faire rembourser. Le directeur nous a néanmoins gentiment proposé de nous offrir le dîner mais la salle de restaurant était trop froide et austère pour avoir envie d'y dîner. Petit-déjeuner buffet copieux mais peu qualitatif, moins bon que dans une casa. Bilan mitigé: cela fait du bien d'arriver dans un hôtel avec de l'espace, du confort, un grand lobby... mais il ne vaut définitivement pas son prix. Pour un prix plus raisonnable nous aurions pu être satisfaits mais à ce niveau là tout doit être impeccable et ce n'était pas le cas: insonorisation, état de la douche, qualité du petit déjeuner, accès au Wi-Fi gratuit...
Stayed 2 nights in Apr 2018

2/10 Terrible

Vincent, Le Puy Ste Réparade

Disliked: Staff & service, property conditions & facilities
Belle arnaque.
Nous avons réservé 2 chambres pour 5 personnes. A notre arrivée, on nous réclame 1200€ supplémentaires ! oui vous lisez bien 1200€. Sois disant la chambre triple ne devait etre occupée que par une seule personne Belle arnaque.
Stayed 3 nights in Feb 2018

8/10 Good

Birgit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017