4/10 Poor
Stephanie
Travelled with family
30 Sept 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I want to start by saying Adrian and Tracy were exceptional representatives for Jakes. Tracy’s breakfasts are second to none and Adrian would go above and beyond to accommodate requests. The massages were like heaven
Unfortunately Jakes was hit hard by hurricane Beryl and is being rebuilt. The accommodation we initially booked was still too damaged to inhabit so they upgraded us to Treasure Cot. At this point we asked if the site would be under construction and were assured it would not, this was not the case. The pool and bar were being rebuilt, you could not access the beach by Jakes, it was an actual building site.
Treasure Cot had beautiful views of the ocean, but in much need to updating despite its recent refurbishment. Given the inconvenience we felt we needed to be upgraded not just in terms of space but facilities to mitigate the lack of amenities we now couldn’t access. Adrian acted quickly! He was kind and worked to find us somewhere, he took us to Seaweed Cottage.
Seaweed Cottage I am sure when it has had a full turndown is gorgeous. However, in the rush to accommodate us we had ants on the towels, mites in the bed, ants on the toilet sea, a space that needed a good clean and extremely poor internet service. Even the villas next door was having work done to it while we were sharing facilities.
We left a day early because it was clear that Jakes was not ready to host guests. It was a such a disappointment and a waste of money despite Adrian’s effort.
Stephanie
Stayed 3 nights in Sep 2024