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Best Western Cades Cove Inn

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Cades Cove Inn

Reception
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Exterior
Free daily full breakfast

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pet-friendly
  • Gym
  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
7824 E Lamar Alexander Pkwy, Townsend, TN, 37882
  • Shadows of the Past Hiking/Biking Trail
    2 min walk
  • Townsend Visitor Center
    3 min walk
  • Dark Island Swinging Bridge
    7 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    32 min drive

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Tremont Lodge & Resort

Pool
Breakfast included
Pet-friendly
Parking included
4.3 out of 5, Excellent, (292)
The price is €159
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Tremont Lodge & Resort

About this property

Best Western Cades Cove Inn

Hotel in Townsend with free breakfast and a fitness center
Along with a fitness center, this smoke-free hotel has a business center and a 24-hour front desk. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request.
Best Western Cades Cove Inn offers 54 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided.

This Townsend hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The free breakfast at Best Western Cades Cove Inn gets high marks from our customers. During your stay, you're just a quick walk from Shadows of the Past Hiking/Biking Trail. Features include free WiFi in public areas and free self parking, plus a gym.
  • Free full breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Amenities include a business center and a vending machine
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Shadows of the Past Hiking/Biking Trail and 3 minutes by foot from Townsend Visitor Center
  • Pets welcome for a fee (restrictions apply)
Public spaces have free WiFi. You'll find a business center on site. Free breakfast is served daily. A fitness center and a vending machine are also featured at the business-friendly Best Western Cades Cove Inn. Free self parking is available.

This Townsend hotel is smoke free.

Guests are served free full breakfast daily from 6:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM–9:00 AM

Things to do

  • Fitness centre

Family friendly

  • Microwave
  • Fridge

Conveniences

  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping

Business services

  • Business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Cades Cove
Best Western Cades Cove Inn
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Townsend
Cades Cove Inn
Best Cades Cove Townsend
Best Western Cades Cove Inn Hotel
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Inn Hotel Townsend

Best Western Cades Cove Inn Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 464 out of 1000 reviews" "
Rating 8 - Good. 291 out of 1000 reviews" "
Rating 6 - Okay. 133 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Robin

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
check in is horrible and rude
Stayed 1 night in Sep 2024

10/10 Excellent

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and property were very clean, neat, and well cared for. The staff was always available, helpful and friendly. A very nice place to stay at a fair price. A nice touch were the rockers outside each room allowing you to enjoy the fresh mountain air and view.
Stayed 5 nights in Sep 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
The managers there were very nice. What I didn't like about the room was that it wasn’t as clean I like my hotel rooms. There was dust on the lamps and some of the other fixtures in the room. About 3 spiders on the ceiling in the main room and bathroom shower. We checked for bed bugs just because the place didn’t appear well-kept. The tissue box was not refilled. The bathtub had old soap in the corner. The bathroom wall had yellowish dripping stains running down the wall. Also, I did not care for the water pressure in the shower. I felt like I couldn’t get all the soap out of my hair. Another thing I will add is about the AC/fan unit. I like it cold when I sleep so I had the ac on. Well, it was so incredibly loud when it would shut off and just as loud when it turn back on. Every time it did that it startled me and I did not sleep much at all. I did appreciate the carpet-less flooring. I hate wondering what germs are all in the carpet when I stay in hotel rooms like that. So it was nice to have a carpet-less room. The breakfast was really good!! That was probably the best part of my stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet and not so commercialized
Always nice stayed there 5 years now
Stayed 3 nights in Sep 2024

8/10 Good

Amy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Spacious room. Cold refrigerator. Shower had good water pressure and hot water. Great pillows and comfortable bed. Excellent breakfast. Personable staff. Easy check in and check out. The only thing that was a HUGE turnoff was the room was over sprayed with Febreeze or some other air freshener. The smell was overpowering and nauseating when first walking into room. Had to leave door open. After the fourth day the smell remained strong when first entering room after being gone all day.
Stayed 4 nights in Sep 2024

2/10 Terrible

David

Travelled with partner
Disliked: Staff & service
Clerk at check in was rude. My wife went in to check us in and he sent for me to come in and was rude.
Stayed 1 night in Sep 2024

4/10 Poor

Joseph

Travelled with family
Disliked: Staff & service, amenities
Pool and gym closed ant and bug in room
Stayed 1 night in Sep 2024

8/10 Good

Don

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. They are very nice people. Very accommodating. The only drawback is that the rooms are moist. For example.. I straightened my hair ( I have a very expensive straightener) and 30 minutes later I had wavy hair again. Otherwise it was a great stay. The breakfast was really good.
Stayed 3 nights in Aug 2024

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Mountain View. The room was pretty clean. Hot breakfast.
Stayed 1 night in Aug 2024

10/10 Excellent

Ziwei, Boston

Stayed 1 night in Aug 2024

8/10 Good

Angela

Stayed 3 nights in Aug 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, quiet and close to Cades Cove. Would stay here again when we come back.
Stayed 2 nights in Aug 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful nice but no pool
Stayed 3 nights in Aug 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Weekend stay.
The hotel was clean and very friendly service upon check - in. My only problems were, when we booked we selected to pay at the property when we arrived. The morning of us coming in, they tried to charge my card and I didn’t have that amount of money on it, as I have learned in the past. You never know what is going to happened with these banks and things and not have access to money. They contacted me through email and was going to cancel my reservations if it was not paid. I was on the way from home to pigeon forge and our bank is a small bank, don’t have access to where I can deposit money into our account or atm’s everywhere. That’s was a huge issue as I had stated to pay at the property. The only problems with the rooms, the beds are super hard and extremely high.
Stayed 3 nights in Aug 2024

6/10 Okay

Tiffany

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Cindy, Westminster

Travelled with family
Great customer service and breakfast!
Stayed 2 nights in Aug 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Cleanliness, amenities
The staff said there was a leak in the bathroom they couldn’t fix yet. No problem. This leak was the water on full from the bathtub. ALL. NIGHT. LONG. They said if it’s too loud out a towel under the door. Really?? That’s the solution?? I left before the sun was up
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!
Clean room, friendly staff, good breakfast variety including some gluten free and dairy free options. No complaints.
Stayed 1 night in Aug 2024

10/10 Excellent

Dova

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at BW Cades Cove. Andre welcomed us warmly and with a delightful sense of humor, answering all of my questions. His colleague, later on (after 9 pm) offered to come to our room to investigate why we weren’t getting most of the cable channels listed. The room was clean, spacious, with a little table and chairs in the corner. Bed was comfortable and our dog enjoyed the room and the large field just in the other side of the parking lot. We were able to park next to our room. I took a call on the rocking chair outside my room and moved into the lobby at 9 pm when it got too buggy. Staff asked if I needed any assistance. We slept through breakfast, but, I was able to get some tea and a granola bar to go. So near the park! Great place! Great staff! Will return someday! Thanks!
Stayed 1 night in Aug 2024

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a enjoyable experience. The staff was very friendly and the rooms were clean and comfortable
Stayed 1 night in Aug 2024

10/10 Excellent

Rhonda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cades cove find
Clean rooms, friendly, and accommodating staff
Stayed 2 nights in Aug 2024

10/10 Excellent

Paul, Winfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Return customer. Very pleased.
Stayed 2 nights in Aug 2024