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Hotel Saint Sernin

3.0 star property

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Photo gallery for Hotel Saint Sernin

Comfort Single Room
Reception
Garden
View from room
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Room service
  • Laundry
  • Housekeeping
  • Air conditioning
  • Breakfast available

Explore the area

Map
2 Rue Saint-Bernard, Toulouse, Haute-Garonne, 31000
  • Basilica of Saint-Sernin
    ‪2 min walk‬
  • Garonne
    ‪5 min walk‬
  • Victor Hugo Market
    ‪6 min walk‬
  • Toulouse (TLS-Blagnac)
    ‪14 min drive‬

Room options

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

  • 13 sq m
  • City view
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Premium Double or Twin Room (upon availability)

Premium Double or Twin Room (upon availability)

Premium Double or Twin Room (upon availability)

  • 17 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

  • 13 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room - Basilic View

Double Room - Basilic View

Double Room - Basilic View

  • 18 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

About this property

Hotel Saint Sernin

Hotel with a coffee shop, a short walk to Place du Capitole
Along with a coffee shop/cafe, this smoke-free hotel has a business center and a meeting room. WiFi in public areas is free. Other amenities include self parking, concierge services, and dry cleaning.
Hotel Saint Sernin offers 17 air-conditioned accommodations with safes and complimentary newspapers. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel Saint Sernin, you're just a quick walk from Place du Capitole. Enjoy features like free WiFi in public areas, plus a coffee shop/cafe and a business center.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop/cafe
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 5-minute drive from Place du Capitole and 9 minutes from Cité de l'Espace
There's a coffee shop/cafe on site. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. A library, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Saint Sernin. Parking is available for a fee.

This 3-star Toulouse hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:00 AM.
Room service (during limited hours) is available.

Languages

Arabic, English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 18 per day)
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:00 AM: EUR 15 per person
  • 1 coffee shop/cafe
  • Room service available

Family friendly

  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Desk
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open Monday - Friday (7:00 AM - 9:00 PM) and Saturday - Sunday (8:00 AM - 8:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Reception hours are 7:30 AM-12:30 PM and 2:30-10:30 PM on Sunday.

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.30 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Self parking fee: EUR 18 per day
  • Rollaway bed fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 7:00 AM - 9:00 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel Saint-Sernin
Saint-Sernin Hotel
Saint Sernin Hotel
Hotel Saint Sernin
Hotel Saint Sernin Hotel
Hotel Saint Sernin Toulouse
Hotel Saint Sernin Hotel Toulouse

Hotel Saint Sernin Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 38 out of 137 reviews
Rating 8 - Good. 64 out of 137 reviews
Rating 6 - Okay. 25 out of 137 reviews
Rating 4 - Poor. 9 out of 137 reviews
Rating 2 - Terrible. 1 out of 137 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Great host, nicely finished room.
Stayed 1 night in Aug 2024

8/10 Good

Josie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice hotel close to everything. Just has huge stairs from street to checking… then elevator.
Stayed 2 nights in Jun 2024

10/10 Excellent

Matthew

Lovely hotel with great views of the basilique
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel St. Sernin is a gem. It is located next to St. Sernin church.Beautiful view from our windows. The room is small but worked for us.The staff was wonderful, helpful, friendly, great communications. Parking is available for a fee and you have to make a reservation. Breakfast was good. We love Toulouse.
Stayed 2 nights in Sep 2023

6/10 Okay

Thayalan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the center of the City! Perfect! Staff was very helpful!
Stayed 2 nights in Aug 2022

6/10 Okay

D.Channsin

Liked: Cleanliness, staff & service
Kind and helpful staffing.
Stayed 6 nights in Jun 2022

6/10 Okay

Kerry

Disliked: Cleanliness
Room size
Beware do not book a standard room. You stepped side ways around bed , rearranged furniture to get bags in - shower had orange scum and mould . Did not look like photo
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Central location in town. Friendly staff that gave clear direction upon request.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel in a great location Our room with balcony overlooked St Sernin Basilica a world heritage sight in Toulouse
Stayed 2 nights in Feb 2019

10/10 Excellent

Jordi, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint, very pleasant staff, amazing location close walk to Capital square but in quieter, more beautiful street in front of Saint-Sernin basilica. Loved it.
Stayed 1 night in Nov 2018

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service
wonderful spot in Paris
wonderful small hotel on my favorite section of Ile St. Louis. The staff are amazing a very helpful...they even gave us a nice glass of champagne one evening. Delightful way to spend a few days in Paris before heading to our next destination.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
incredible location
The hotel is right in the back of St Sernin's basilica, from our room we saw the bell tower. It was clean and the staff was friendly and helpful - we had a problem with the wifi and they helped (it is not the strongest wifi, but it worked in the end). We didn't take the breakfast. The area is central and convenient, one block from the boulevards, and near Place du Capitole. One thing is that the tub and sink were in the room, and there was no shower curtain, so taking a shower without dropping lots of water on the floor was a bit tricky.
Stayed 3 nights in Jul 2018

8/10 Good

Meg, Portland, Oregon

Liked: Cleanliness, staff & service
Excellent location, cramped rooms
The hotel is in an excellent location for exploring the heart of Toulouse on foot. We had our morning coffee and croissant every day at the friendly café right next door. Our rooms were cramped but the bathrooms were fine. The desk staff were efficient and friendly.
Stayed 5 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Small hotel, long stair, good location
A long stair before reaching the reception on premiere etage. After that, a small elevator 1-4 etage. The reception was closed at our arrival 5 pm on a saturday, so han to wait 1.5 hour. Very small double room, so we paid extra for a larger one. I recommend to book the most expensive one if you are two persons. Breakfast ok, nice staff. The room was Cold (January), so we got extra blankets. The best with the hotel is its location.
Stayed 5 nights in Jan 2018

2/10 Terrible

Jun Suk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my worst hotel experience of all time
Completely misled my good online reviews; Much below par; Not recommending this hotel to anyone and I will never come back myself for my future trips. - Garbage bin was not empty when first checking into the room - Very problematic cleanliness of the washroom (poo stain on toilet, lots of old/visible water stains on wall, 'no shower curtain' leave the floor wet/messy after shower, noisy vent runs 10+ more minutes after turning off the light) - No cardkey....old metal key system caused lots of inconvenience; key is attached to very heavy, un-portable (1kg-ish) keychain, which automatically led to key drop-off when going-out and re-claim when coming back at the front desk. >>>However, receptionist went for break without early notice and did NOT come back on the scheduled time so my friend had to wait for 30 mins at the front desk with several other guests not knowing when the receptionish would come back. - The 'real bad' comes when requested taxi reservation. Reservation was made 30 mins earlier than my requested time by the hotel's mistake and I had to pay for the driver's 30 mins of wait time. I (gently) asked for some clarification, but the hotel's initial response was very irresponsible as they tried to put it as MY mistake. Expressing my frustration to their rude reaction, they quickly changed to 'apologizing attitude', but still has NOT provided clear answer about my compensation inquiry (not request)...
Stayed 3 nights in Sep 2017

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little find
Great location, clean, friendly staff. Wi-fi was good. Perfect place for a one night stay. I would definitely stay here again.
Stayed 1 night in Sep 2017

6/10 Okay

Richard, Seattle

Liked: Cleanliness, staff & service, room comfort
Good location
Good location for us with family close by. Nice quiet room but extremely small bathroom with an annoying fan that ran constantly
Stayed 5 nights in Sep 2017

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. We stayed Thursday night and you can get the noise of late night early morning party people on street.
Stayed 1 night in Jul 2017

8/10 Good

John, UK

Liked: Cleanliness, staff & service, room comfort
Good location, charming staff
The hotel is nice but not a boutique hotel as I define it. Fittings failed and some decoration is needed. All is made up for by friendly staff and prompt attention to problems. Breakfast is good. the staff are very helpful.

8/10 Good

Pascale

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable and well located hotel
Comfortable room, very nice people, very nice location. Breakfast a little expensive and the cleaning of the room could be improved.

8/10 Good

Grainne, Bolton

Liked: Cleanliness, staff & service, room comfort
Beautiful view at the Basilica
Very good although there was an open bathroom and no shower apart from a hand help one

6/10 Okay

Monica, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
one night business stay. The room was very tastefully decorated adn the size was ok. Unfortunately, it was so cold despite the electric heating being on, that I could hardly enjoy the wideness of the bed! Very attentive and helping staff members and great location.