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29 Jul 2024 by Andres
Thank you Stephan for taking the time to share your detailed feedback with us. We're delighted to hear that you found our lodge beautiful and appreciated the helpfulness of our staff. However, we sincerely apologize for the inconveniences you experienced during your stay.Your comments about the lighting, mosquito shades, and boat noise are important to us, and we're sorry these issues detracted from your experience. We're already addressing these concerns to ensure they don't happen again and to improve the overall guest experience.Regarding your suggestion about drying clothes, we're exploring options to provide better amenities for our guests, especially given the humid climate in Tortuguero. Additionally, we're reviewing our procedures to ensure that guests receive assistance with their luggage upon departure.We genuinely appreciate your constructive feedback as it helps us refine our services. We hope to have the opportunity to welcome you back in the future and provide a stay that fully meets your expectations. Thank you for choosing to stay with us.
Tortuga Lodge and Gardens by Böëna offers its guests a full-service spa and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A library, a terrace, and tour/ticket assistance are also featured at the family-friendly Tortuga Lodge and Gardens by Böëna. This 4-star Colorado resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Tortuga Lodge and Gardens by Böëna offers 27 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. This Colorado resort provides complimentary wireless Internet access. Bathrooms include a shower, dressing gowns, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests are served a free cooked-to-order breakfast daily from 6:00 AM to 9:30 AM.
The Green Turtle – Overlooking the pool and garden, this restaurant specialises in Fusion cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Recreational amenities at the resort include an outdoor pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the resort's full-service spa. Services include deep-tissue massages, Swedish massages and manicures and pedicures. The spa is open daily.
Special check-in instructions:
Guests must transfer via aeroplane or boat to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. The front desk is open daily from 6:00 AM - 8:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.
To get to the property, guests need to transfer by aeroplane or boat. Transfers need to be confirmed by contacting the property at least 48 hours before travel on the number on the booking confirmation. The front desk at this property is open daily from 6:00 AM - 8:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, Discover, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
