6/10 Okay
Megan
Travelled with partner
23 Aug 2024
Liked: Cleanliness, amenities, property conditions & facilities
The location and views from this apartment were perfect! A 2min walk across a bridge to Rodgers Center, and a great view of the CN tower.
Unfortunately the communication from the staff was off. They started contacting us a few months before our stay asking us to cancel our Expedia reservation and book directly through them.
My bag had to be delivered from the airport and even though I talked to them several times about it coming and they assured me it could be left there, they refused to take it from the delivery driver. Luckily I was a few blocks away and ran over to get it.
We confirmed how to check out and followed check out procedures but still received calls and texts while in the airport that we needed to check out. There was a few more. Not sure if the communication errors were on our side or a combination, but it was so unfortunate because everything else was great!
Megan
Stayed 5 nights in Aug 2024