4/10 Poor
Melissa
23 Aug 2024
Disliked: Staff & service, property conditions & facilities
We stayed at this hotel for a night away with the kids. Upon arrival we were greeted with fresh cookies which they thought were amazing (as did we). Our room on the 17th floor was a little dated but clean enough. The kicker was when all but one elevator was down which took a good 10-15 minutes to get up there. Only to find as we were up on the top floor now all the elevators were down for repair. Our son is in a wheelchair and has severe medical conditions so our fear was that if an emergency were to occur, how we would get him back down. Parking was a nightmare getting in and out as the room key did not work and the parking arm broke at one point.
The pool was cold and a little slimy. We don’t ask for a lot or need much but I can tell you we will NOT be coming back. Please do maintenance.
Melissa
Stayed 1 night in Aug 2024