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GHL Relax Hotel Makana Resort

3.0 star property

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Photo gallery for GHL Relax Hotel Makana Resort

Balcony
Outdoor pool, pool umbrellas, pool loungers
View from property
Exterior
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Hot tub
  • Bar
  • On private beach
  • Pool
  • Breakfast included

Explore the area

Map
Calle B y Estero Seco-Huertos Familiares, Tonsupa, Esmeraldas
  • Playa Tonsupa
    ‪6 min walk‬
  • Castelnuovo Beach
    ‪9 min drive‬
  • Atacames Beach
    ‪19 min drive‬
  • Esmeraldas (ESM-Colonel Carlos Concha Torres)
    ‪46 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • 45 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

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About this property

GHL Relax Hotel Makana Resort

Waterfront hotel with a fitness center
Guests of this beach hotel will appreciate convenient onsite amenities such as a hot tub and a fitness center.
GHL Relax Hotel Makana Resort offers 31 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Each accommodation is individually furnished. Beds feature down comforters. 35-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Tonsupa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a private beach and a fitness center.
During your stay at GHL Relax Hotel Makana Resort, you're just a quick walk from Playa Tonsupa. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy seafood and ocean views while dining at Sunset Restaurant
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include supervised childcare, dry cleaning/laundry, and a porter
  • Onsite recreation includes a private beach and a gym
  • 6 minutes by car from Playa Tonsupa and 9 minutes from Castelnuovo Beach
  • Airport shuttle service available for a fee
Step outside to unwind on the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at GHL Relax Hotel Makana Resort like an outdoor pool, a hot tub, and a fitness center.

Free breakfast is available daily. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Free self parking is available.

This 3-star Tonsupa hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.
Sunset Restaurant - Overlooking the ocean, this restaurant specializes in seafood and serves breakfast, lunch, and dinner.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, uncovered self-parking on site
  • Return airport shuttle (surcharge) from 7:00 AM to 9:00 PM
  • Airport shuttle on request

Food and drink

  • Free continental breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Sunset Restaurant

Things to do

  • Fitness centre
  • Outdoor pool
  • A hot tub

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Supervised childcare

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Business services

  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 35-inch flat-screen TV
  • TV channels

Food and drink

  • Free bottled water
  • Fridge

More

  • Desk
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at GHL Relax Hotel Makana Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per vehicle (roundtrip, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
To get to the property, guests need to transfer by Shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel at the number on the booking confirmation. GHL Relax Hotel Makana Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Makana Resort
Hotel Makana Resort Atacames
Makana Atacames
Hotel Makana Resort Tonsupa
Makana Tonsupa
Hotel Makana Resort
Ghl Relax Makana Tonsupa
GHL Relax Hotel Makana Resort Hotel
GHL Relax Hotel Makana Resort Tonsupa
GHL Relax Hotel Makana Resort Hotel Tonsupa

GHL Relax Hotel Makana Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 14 out of 24 reviews
Rating 8 - Good. 5 out of 24 reviews
Rating 6 - Okay. 2 out of 24 reviews
Rating 4 - Poor. 1 out of 24 reviews
Rating 2 - Terrible. 2 out of 24 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel! Los cuartos amplios y limpios! cuentan con una mini refrigeradora, y lavabo con hornilla (no ollas, ni platos ni nada de eso.. ) Aire acondicionado, tele con cable y todas las habitaciones tienen balcon y vista a la piscina y al mar! las instalaciones muy limpias y amplias. la pisicina delicisoa y enorme! una playa privada con carpas y camas! Muy recomendado! el desayuno incluido bastante bueno. Disfrutamos mucho!
Stayed 3 nights in Jun 2021

2/10 Terrible

Maria Isabel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

MANUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views.
Great place to enjoy with the FAM...
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for Tonsupa
Good hotel, fretfully people.
Stayed 2 nights in Jun 2018

6/10 Okay

Richard, Voorheesville, New York

Liked: Cleanliness, staff & service
Five day stay for business.
The room was okay, but lacked any decorations. There is no hot water available for the sinks. The rest of the hotel and grounds were very nice. WIFI was good. The staff was very helpful. However, because very few people spoke English, communication was difficult. The restaurant was average. Beautiful pool.

4/10 Poor

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is on a downward trend
This was the fourth time we stayed at this hotel. You cannot beat the pool and access to the ocean, but obviously the current management is not competent. The maintenance and service is not good and has really deteriorated from 3 yrs ago. I would rate this a 4 star 3 years ago, and maybe a 2-3 star now. With the exception of the excellent manager of the restaurant, Alberto, the staff has no idea what service is. For example, our reservation said our room included a microwave. It did not have one. We brought this to the front desk and she basically said 'prove it'. We brought her the expedia website on our tablet and she said to email her the link. We said this is "Expedia".....Just go to Expedia.com. She said she couldn't do that. Also on our last day, a generator kicked in at 4AM that was so loud right outside our door. We looked around for anyone to help us at 430 am and no one could be found, even the guard. We mentioned it to the front desk at checkout and asked about what they would do. He said he heard about it and that it was at 630 am and he couldn't do anything about it. no apology, no acknowledgement, and he didn't believe us that it started at 4am. In terms of maintenance, the employees are really clueless. The condition of the rooms and hotel overall is deteriorating and they are not keeping up. The room had numerous issues. It was funny to watch the maintenance guys spend hours watering the dirt that used to be grass.

10/10 Excellent

DIEGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien. La piscina no estaba funcional.
Todo bien. La piscina no estaba funcional.
Stayed 2 nights in Jan 2023

10/10 Excellent

Verónica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar
Excelentes instalaciones, buen desayuno, tranquilo
Stayed 1 night in Jun 2022

10/10 Excellent

Susana

Stayed 3 nights in Mar 2022

10/10 Excellent

Mabel Jazmin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio, espectacular ubicación
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general estuvo bien. Parece que falta fumigar un poco mas ya que habia mucho mosquito. Excelente en limpieza, comodidad y servicio del personal.
Stayed 2 nights in Jan 2021

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

10/10 Excellent

Alejandro, Colombia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel con habitaciones amplias , muy buena cama , buen baño , buen servicio , muy buena comida .ideal para descansar
Stayed 2 nights in Jan 2020

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER RECOMENDADO
Stayed 1 night in Nov 2019

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!!
Excelente, el personal altamente capacitado y dispuesto a servir, totalmente recomendado.
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésima gestión de servicio, no recomendado
Pésimo servicio de hotel. Hicimos una reserva de dos cuartos. Lamentablemente, al llegar nos entregaron dos cuartos en pisos diferentes después de media hora de buscar la mejor solución. Además de que nos cobran extra, uno de los cuartos no contaba con el equipamiento suficientes para la cantidad de huéspedes y se nota que el mantenimiento no es prioridad en las instalaciones del hotel. Después de hora y media de haber llegado, nos llaman a solicitarnos mover el auto que inicialmente nos indicaron que estaba perfectamente parqueado ahí. En el desayuno la comida no es repuesta por más que aún quedaba alrededor de una hora para que el desayuno se acabe. Cuando solicitamos un check out tardío debido a todos los inconvenientes causados, la respuesta es un cortante no, que no se puede y que tienen que consultar con el administrador que supuestamente llega tiempo después. Pero el administrador siempre estuvo ahí y fue obvio cómo se nos mintió en la cara. Se nos sugiere usar las duchas del área comunal que lamentablemente no cuentan con la higiene adecuada. Conclusión: no es recomendable quedarse en este hotel!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia. El personal muy atento. Inclusive, hubo un problema con mi reserva y el gerente en persona se encargò de solucionarlo.
Stayed 2 nights in Sep 2018

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable
Excelente. Muy tranquilo.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel recomendable
Solo un detalle, la reservación estaba confirmada y pagada con anterioridad, al llegar al hotel no tenían en sus registros la reservación y me exigían pagar nuevamente, afortunadamente al contactar Hoteles.com, la situación se aclaró, solventando el inconveniente.

10/10 Excellent

Jorge David, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen atención, buena comida
Muy buena atención, las instalaciones muy bien arregladas, pero el mantenimiento de las mismas dejaba un poco que desear, duchas sin agua caliente, puertas para salir a la piscina sin seguro, pero realmente la atención fue tan buena que esos detalles no dañaron para nada le estadia

8/10 Good

Jesús, Caracas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aceptable
Buen servicio, aceptable