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KO'OLEBIL

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

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Games room
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Front of property – evening/night
Deluxe Room | Living area

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Breakfast available
  • Parking included
  • Air conditioning

Explore the area

Map
Calle principal Boca del Cielo, #1550, Tonalá, CHIS, 30513
  • Centro de Protección & Conservación de la Tortuga Marina en Chiapas
    24 min drive
  • La Sepultura Biosphere Reserve
    57 min drive
  • Yoyis
    5 min walk
  • Palapa Alexis
    6 min walk

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 1170 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Sofa Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 1170 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Sofa Bed

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About this property

KO'OLEBIL

Family-friendly hotel with 2 outdoor pools and 4 spa tubs
This hotel features 2 outdoor pools, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a lazy river, and a coffee shop/cafe are onsite. Housekeeping is available on request.
KO'OLEBIL offers 18 air-conditioned accommodations with safes and complimentary toiletries. These individually furnished accommodations have separate sitting areas and include single sofa beds. Beds feature pillowtop mattresses. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, and bidets.

This Tonalá hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

2 outdoor swimming pools and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a lazy river.

Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision. Guests under 7 years old are not allowed in the swimming pool or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

At KO'OLEBIL, you'll find features like free WiFi in public areas and self parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Splash around at the lazy river or swim in the 2 outdoor pools
  • Amenities include a business center, a meeting room, and a computer
  • Onsite recreation includes 4 spa tubs and kayaking
  • 29.9 mi (48.2 km) from La Sepultura Biosphere Reserve and 31.1 mi (50.1 km) from Iglesia Vieja
  • Beach shuttle service available for a fee
KO'OLEBIL offers its guests 2 outdoor swimming pools and 4 spa tubs along with a lazy river and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and a meeting room. The family-friendly KO'OLEBIL also features a garden, a porter, and a television in a common area. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Tonalá hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 9:00 AM to 11:00 AM.
KO'OLEBIL has a restaurant on site.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, uncovered self-parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Beach shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 9:00 AM–11:00 AM: MXN 115-170 for adults and MXN 70-120 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar

Things to do

  • 2 outdoor pools
  • 4 hot tubs
  • Children's pool
  • Kayaking

Family friendly

  • 2 outdoor pools
  • Children's pool
  • High chair
  • Lazy river
  • Sofa bed
  • Travel cot

Conveniences

  • Banquet hall

Guest services

  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Front desk (limited hours)
  • Housekeeping (on request)
  • Porter/bellhop
  • Water sports equipment

Business services

  • Business centre
  • Computer station
  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Nature reserve
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairwells
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Pool access ramp on site
  • Step-free path to entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow-top mattress
  • Single sofa bed

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service

More

  • Free local calls
  • Heated floors
  • Individually furnished
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 3:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 115 to 170 for adults, and MXN 70 to 120 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests arriving after 3:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

KO'OLEBIL Hotel
KO'OLEBIL Tonalá
KO'OLEBIL Hotel Tonalá

KO'OLEBIL Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 9 out of 13 reviews" "
Rating 8 - Good. 3 out of 13 reviews" "
Rating 6 - Okay. 0 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

9.4/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Celestino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

TIFFANY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

KARINA MARIBEL

Liked: Cleanliness, staff & service, property conditions & facilities
solo muy lejos la playa
Stayed 1 night in Aug 2024

8/10 Good

Janett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propiedad cercana a la playa.
Stayed 1 night in May 2024

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato del personal, desde el recibimiento, la estancia, siempre prestos para apoyar y orientar en cuanto a como moverse al estero, manglares o algun area circundante al hotel, los alimentos, snacks y postres deliciosos. Mil Gracias Sr. Oscar, Chef y todo el personal en general. Por supuesto que volveria en un futuro si Dios nos lo permite.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maria de Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, bonito y el personal muy amable
Stayed 1 night in Mar 2024

8/10 Good

Esther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Boca del Cielo.
Una muy buena experiencia, muy recomendable, muy tranquilo, se descansa bien, personal de servicio muy amable, el único detalle: le hace falta mantenimiento y limpieza a las albercas, tenían mucha lama y al pisar los azulejos se levantaban.
Stayed 2 nights in Nov 2023

2/10 Terrible

jesus

Stayed 1 night in Aug 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
Stayed 4 nights in Jun 2023

10/10 Excellent

Norberto Vazquez

Stayed 1 night in Jun 2023

8/10 Good

Arturo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar para descanso, instalaciones de la habitación seminuevas, la alberca y el jacuzzi bien.

10/10 Excellent

Nora Maite

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE
EXCELENTE
Stayed 1 night in May 2023