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 Tokyo • 1 Room
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JR WEST GROUP VIA INN SHINJUKU

3-star property
5-11-16 Shinjuku, Tokyo, Tokyo (01) 562 1066
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4.0 out of 5
Very good!
See all 4 ebookers Reviews

Points Of Interest

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Economy Twin Room, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Semi double Room, Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Single Room, Non Smoking (A)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Twin Room, Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Single Room, Smoking (A)

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Single Room, Non Smoking (B)

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at JR WEST GROUP VIA INN SHINJUKU. During your stay, you're just a quick walk from Isetan Department Store Shinjuku. Enjoy features like breakfast (surcharge), laundry facilities and self-parking (surcharge).

  • Free WiFi and wired Internet
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include laundry facilities, a lift and a shared microwave
  • Guests have great things to say about the clean guestrooms and the location
  • 12 minutes by foot from Shinjuku Gyoen National Garden and a 4-minute drive from Waseda University

JR WEST GROUP VIA INN SHINJUKU ratings based on 4 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for JR WEST GROUP VIA INN SHINJUKU

Everyone (2) Couples (1) Family (1)
2 out of 5
Nous avions réservé pour 2 adultes et 1 enfant. À l’arrivée nous avons 2 lits simples de 1m pour 3 personnes ! C’est inacceptable (les hôtesses d’accueil ont l’habitude et montrent une plaquette avec la taille du lit sans proposer d’autre solution). J’ai uniquement réussi à avoir un troisième oreiller… Le petit déjeuner était inclu mais pas pour l’enfant. A aucun moment cela n’a été précisé. Enfin la porte de la salle de bain était bloquée. Après m’avoir demandé de tester à nouveau, l’hôtesse d’accueil est montée et a constaté le dysfonctionnement. Une solution a été trouvée pour avoir accès à la salle de bain. Je trouve réellement inacceptable de proposer sur ebookers ce type d’établissement pour 3 personnes. Je suis disponible pour vous relater mon témoignage dans le détail. Merci pour la prise en compte de ce retour. J’étais jusqu’ici satisfait du site e bookers mais je n’envisage pas de réserver à nouveau compte tenu de cette très mauvaise expérience.

Posted by on 30 Aug 2023

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Comment from Hotel Management

24 Oct 2023 by VIA INN Shinjuku

Thank you for staying at Via Inn Shinjuku.We apologize for any inconvenience caused during your stay. From now on, we will strive to improve our services so that our customers can enjoy their stay.Thank you for posting your review.Via Inn Shinjuku Manager

5 out of 5
Everything perfect.

Posted by on 27 Jun 2023

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5 out of 5
Everything was perfect. Especially very friendly staff.

Posted by on 21 Jun 2023

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4 out of 5
Petite chambre mais pour une nuit à Tokyo c'est parfait. Seul bémol, la salle des petits déjeuner trop petite et choix du buffet limité.

Posted by , from Bangkok on 19 Nov 2019

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Comment from Hotel Management

19 Nov 2019 by Henderson

Merci beaucoup Nous avons hâte de vous revoir

About the JR WEST GROUP VIA INN SHINJUKU

Location 5-11-16 Shinjuku, Tokyo, Tokyo 160-0022

Property Features

JR WEST GROUP VIA INN SHINJUKU offers its guests laundry facilities, a lift, and a microwave in a common area. The front desk is open around the clock. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 226 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Lift
  • Microwave in a common area

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Seibu-Shinjuku Station (1.1 km / 0.7 mi)
  • Metro station: Shinjuku-sanchome Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

JR WEST GROUP VIA INN SHINJUKU offers 226 accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, toilets with an electronic bidet and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Fridge
  • Combined shower/bath
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Slippers
  • Toiletries (free)
  • Toilet with electronic bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 9:30 AM.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests must be at least 20 years to stay in a smoking room.

Guests booked in Breakfast rate plans receive breakfast for guests age 12 and older. Breakfast is not included for children under 12 sharing existing bedding with their parent.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is not cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property registry number - 東京都22新保衛環第00153
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately JPY 1760 for adults and from JPY 1760 for children
  • Self-parking fee: JPY 1500 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Via Inn Shinjuku
  • JR WEST GROUP VIA INN SHINJUKU Hotel
  • JR WEST GROUP VIA INN SHINJUKU Tokyo
  • JR WEST GROUP VIA INN SHINJUKU Hotel Tokyo

You should know

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.