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Sheraton Grande Tokyo Bay Hotel

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Grande Tokyo Bay Hotel

Exterior
Indoor pool, seasonal outdoor pool, pool loungers
Exterior
Premium Room, 1 Double Bed
Resort view

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Room service
    Room service
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
1-9 Maihama, Urayasu, Chiba-ken, 279-0031
  • Tokyo Disney Resort®
    2 min walk
  • Tokyo Disneyland®
    17 min walk
  • Ikspiari
    3 min drive
  • Tokyo (HND-Haneda)
    31 min drive

Room options

View all photos for Room, Multiple Beds

Room, Multiple Beds

Room, Multiple Beds

  • 40 sq m
  • Sleeps 6
  • 6 Twin Beds

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

  • 38 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room, Multiple Beds, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Grand Room, Multiple Beds, Balcony

  • 40 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, Multiple Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Multiple Beds

  • 40 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Grand Room, 2 Double Beds, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Grand Room, 2 Double Beds, Balcony

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, Multiple Beds, Balcony

  • 40 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 2 Double Beds, Balcony

Room, 2 Double Beds, Balcony

Room, 2 Double Beds, Balcony

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Dog Friendly)

Room, 2 Double Beds (Dog Friendly)

Room, 2 Double Beds (Dog Friendly)

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Suite, 1 Double Bed, Balcony

Lobby

Club Suite, 1 Double Bed, Balcony

  • 72 sq m
  • Sleeps 6
  • 1 Double Bed

View all photos for Club Suite, 2 Double Beds, Balcony

Club Suite, 2 Double Beds, Balcony

Club Suite, 2 Double Beds, Balcony

  • 72 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Room, 1 Double Bed

Premium Room, 1 Double Bed

Premium Room, 1 Double Bed

  • 56 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for Club Room, 3 Single Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 3 Single Beds

  • 36 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Club Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 2 Double Beds

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, Multiple Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, Multiple Beds

  • 40 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 3 Single Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 3 Single Beds

  • 38 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Grand Room, 3 Single Beds, Balcony

Grand Room, 3 Single Beds, Balcony

Grand Room, 3 Single Beds, Balcony

  • 36 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Room, Multiple Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Multiple Beds

  • 38 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Room, 3 Single Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 3 Single Beds

  • 36 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Room, 3 Single Beds, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 3 Single Beds, Balcony

  • 36 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 3 Single Beds, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 3 Single Beds, Balcony

  • 36 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Room, 3 Single Beds (Dog Friendly)

Room, 3 Single Beds (Dog Friendly)

Room, 3 Single Beds (Dog Friendly)

  • 36 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 2 Double Beds, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, Balcony

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Suite, 2 Double Beds

Executive Suite, 2 Double Beds

Executive Suite, 2 Double Beds

  • Sleeps 2
  • 2 Double Beds

Similar properties

Exterior

Hilton Tokyo Bay

Pool
Hot tub
Spa
Free WiFi
4.4 out of 5, Excellent, (1569)
Hilton Tokyo Bay

About this property

Sheraton Grande Tokyo Bay Hotel

Bayside Urayasu hotel in Maihama with a full-service spa
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free train station pick-up are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and 3 coffee shops/cafes are onsite. Change of bedsheets is available on request.
Sheraton Grande Tokyo Bay Hotel offers 1016 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, slippers, designer toiletries, and bidets.

This Urayasu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested.

An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include massages and facials. The spa is open daily.
Sheraton Grande Tokyo Bay Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Tokyo Disney Resort®. You'll find features like free WiFi in public areas and free train station pick-up service, plus 3 coffee shops/cafes. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at Grand Café, a café that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Treat yourself to facials or massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes tennis courts, a 24-hour gym, and a sauna
  • Guests really like the accommodations for the comfy beds and cleanliness
  • Steps from Tokyo Disney Resort® and a 3-minute drive from Tokyo Disneyland®
  • Free train station pick-up and train station drop-off shuttle service
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Sheraton Grande Tokyo Bay Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as 3 coffee shops/cafes and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 14 meeting rooms, and limo/town car service. Event space at this hotel measures 17567 square feet (1632 square meters) and includes conference space. A children's pool, a seasonal outdoor pool, and a 24-hour fitness center are also featured at the luxury Sheraton Grande Tokyo Bay Hotel. A train station pick-up service and a train station drop-off service are free. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Urayasu hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
Grand Café - This café specializes in international cuisine and serves breakfast, lunch, and dinner.
Teppanyaki Restaurant - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Galleria Café - This café specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Toastina - This coffee shop serves light fare only. Open daily.
Asuka - This restaurant specializes in Japanese cuisine and serves breakfast and dinner. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (JPY 3100 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge) from 8:00 AM to 6:00 PM
  • Airport shuttle on request
  • Free 24-hour return train station shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: JPY 4000 per person
  • 1 restaurant and 3 coffee shops
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Grand Café
  • Teppanyaki Restaurant
  • Galleria Café
  • Toastina
  • Asuka

Things to do

  • 24-hour fitness centre
  • Arcade/games room
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Table tennis
  • Tennis

Family friendly

  • Arcade/games room
  • Children's pool
  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Mini golf
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (17567 square feet)
  • Meeting rooms - 14

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • 3 treatment rooms
  • Couples treatment room(s)
  • Facials
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lift
  • Lift door width (centimetres): 110
  • Grab bar in bath
  • Bath grab bar height (centimetres): 71
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 69
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Phone accessibility kit
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 20 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 3
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Games
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini fridge

More

  • Desk
  • Electrical adapters/chargers
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 20

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Check-in and luggage storage are available at the service counter on the 1st floor at Tokyo Disney Resort Welcome Center, located next to JR Maihama Station, open 8 AM-3 PM.
A scheduled power outage will take place on February 26 from midnight to 5 AM. All facilities that use power, including air conditioning and hot water will not be available during this time. The room service and Grand Cafe Bar will close at 11 PM on February 25, 2025.
A breakfast surcharge applies for children 4 years and above in breakfast-inclusive rate plans.
Access to this property's seasonal pool is available by reservation only. For more information, please contact the property.

Access methods

Staffed front desk

Pets

  • Pets: JPY 8000 per pet, per night, plus a deposit of JPY 8000 per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 33 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4000 per person
  • Airport shuttle fee: JPY 30000 per person (roundtrip)
  • Self parking fee: JPY 3100 per day
  • Pet deposit: JPY 8000 per night
  • Pet fee: JPY 8000 per pet, per night
  • Service animals are exempt from fees
  • Facilities fee: JPY 1100 per person, per day and includes use of: swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sheraton Grande Tokyo Bay Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property charges a fee for use of the outdoor garden pool (open during summer).

We should mention

  • The seasonal pool will open in July and close in September.
  • Pool access available from 9:00 AM to 8:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Sheraton Grande
Sheraton Grande Bay
Sheraton Grande Tokyo
Sheraton Grande Tokyo Bay Htl
Sheraton Grande Tokyo Bay Htl Hotel
Sheraton Grande Tokyo Bay Htl Hotel Urayasu
Sheraton Grande Tokyo Bay Htl Urayasu
Sheraton Tokyo Bay
Sheraton Tokyo Bay Grande
Sheraton Tokyo Grande
Sheraton Grande Tokyo Bay Hotel Urayasu
Sheraton Grande Tokyo Bay Hotel
Sheraton Grande Tokyo Bay Urayasu
Sheraton Grande Tokyo Bay
Sheraton Urayasu
Urayasu Sheraton
Sheraton Grande Tokyo Bay Hotel Japan/Urayasu
Sheraton Grande Tokyo Bay
Sheraton Grande Tokyo Bay Hotel Hotel
Sheraton Grande Tokyo Bay Hotel Urayasu
Sheraton Grande Tokyo Bay Hotel Hotel Urayasu

Sheraton Grande Tokyo Bay Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 855 out of 1564 reviews" "
Rating 8 - Good. 400 out of 1564 reviews" "
Rating 6 - Okay. 173 out of 1564 reviews" "
Rating 4 - Poor. 82 out of 1564 reviews" "
Rating 2 - Terrible. 54 out of 1564 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Cindy

Liked: Cleanliness, property conditions & facilities, room comfort
Up charge for club level to use out door pool. No shuttle service to airport or to cruise terminal. Limited English speaking lobby staff. I have Marriott Bonvoy membership but booked for club level room through Hotels.com, no Marriott points given through third party. Caters to Marriott Bonvoy members for services at hotel.
Stayed 1 night in Aug 2024

4/10 Poor

Natasha

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was not clear in the property description that the majority of facilities offered onsite are not included in the room cost. The outdoor pool, kids play and mini golf are all additional costs. If I’d known this I would have opted to stay at the Disneyland hotel as it was all the additional kids facilities that swayed me to book the Sheraton. Additionally you should know that the outdoor pool is not only an (exorbitant in my opinion - approx $55 aud per person for 2.5 hrs) additional cost but you need to make a reservation in advance and there were no reservations left during our 3 night stay on arrival. Although this may have been a blessing in disguise as we then found out that any sun lounge, umbrella seat or cabana is an additional cost again. The club lounge, however, is definitely value for money. The rest of the restaurants onsite were very expensive. There’s also no proper convenience store (7-11, family mart etc) so if you have kids definitely bring snacks with you. The hotel is a very easy walk to the Disneyland monorail and about 15 mins to the gate. Overall if it was clearer how the hotel works when I booked I wouldn’t have been so disappointed and would have booked the Disneyland hotel instead.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
5 min Walking distance to monorail. Get the breakfast buffet for no worries morning. Late night food options is good if you didnt have time to eat at the park.
Stayed 3 nights in Aug 2024

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Large room
Stayed 5 nights in Jul 2024

6/10 Okay

Allison

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food choices are limited and expensive. Teppanki is $50-100 per Person Unless you want to spend 50 for dinner buffet or breakfast . Limited food choices for people with families.
Stayed 2 nights in Aug 2024

10/10 Excellent

Palvasha, Horningsea Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about it
Stayed 3 nights in Aug 2024

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and HUGE property. Staff is very accommodating. 20mins away from downtown area by train, but would stay here again
Stayed 1 night in Aug 2024

10/10 Excellent

Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 5 nights in Aug 2024

6/10 Okay

George, TIDDVILLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cost is 3 times what you will pay for the booking, ocean dream rooms look at a parking lot, room ok ish , good, but not at the level you see in the hotel lobby, swimming pool not included, every 2 hours for a family of 4 is around 300$, nice places, nice people, expect a 1000$ daily for 2 parents and 2 children
Stayed 2 nights in Aug 2024

2/10 Terrible

Heather

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
After paying over $350 per night, the pool cost an additional $35 per person and was only open during Disney Park hours. To use the onsen and showers it was an additional $25 per person. No breakfast included and air conditioner turned off in the middle of the night. Felt like everything was an extra charge.
Stayed 2 nights in Aug 2024

6/10 Okay

Marko

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

MaryAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Mohamed

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle services were amazing, either to Disney facilities or to the station. The staff was very friendly and amicable Thanks
Stayed 3 nights in Jul 2024

6/10 Okay

Petra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel is conveniently located near main attraction parks.
Stayed 8 nights in Jul 2024

10/10 Excellent

fumiyo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had great experiences overall. Room was clean and spacious. Hotel staff were nice and polite. I would definitely recommend this hotel . Breakfast was ok.
Stayed 3 nights in Jul 2024

6/10 Okay

Shivani

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff is amazing- kind, friendly, joyful, and helpful! They always had a smile and were willing to help even with the language barrier. Room was spacious and cozy! Only downside was the AC system is old and the room was just warm- felt like 78 degrees. It didn’t get cold even after maintenance checked it. We stayed for two night in July and it was very hot and humid outside so did not enjoy coming back to a luke warm room temp. Overall loved the hotel just not the AC temp in the room. Easy to get to Tokyo Disney resort!!
Stayed 2 nights in Jul 2024

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. Terrible hotel, they charge you for breakfast, for taking your luggage, for the pool. way too overpriced for what you get. the staff is also not very helpful. We needed medicine during our trip and they refused to give us medicine. staff during breakfast is trying to rush you to leave also DO NOT STAY HERE
Stayed 1 night in Jul 2024

4/10 Poor

Adrian

Liked: Staff & service
Disliked: Cleanliness, room comfort
The floor we where in , really bad smell, carpet floor really dirty. The fee for the pool really high, the convenience store small amount of products.
Stayed 2 nights in Jul 2024

2/10 Terrible

Cleo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like anything about the Sheraton eg. Food, accommodation, pools, cleanliness unsatisfactory 0/10
Stayed 7 nights in Jul 2024

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Josephine

Liked: Staff & service, property conditions & facilities
Very clean. And the shuttle to monorail was the best. Literally across the street
Stayed 3 nights in Jul 2024

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location across the road from the monorail to Disney. Staff were beautiful and extremely helpful. Rooms were a good size. They don’t have a lawsons or 711…had to walk a few Hotels down to Hilton to get supplies for Lawsons. Sheraton did have their own shop but not alot there. The coffee shop doesn’t open until 7am and they charge to use the pool.
Stayed 1 night in Jul 2024

10/10 Excellent

Stephanie, Lake Forest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for Tokyo Disney Trip! Large Rooms and great on site dining.
Stayed 1 night in Jul 2024