8/10 Good
Karen
23 Aug 2024
Liked: Staff & service
I didn’t love it or hate it. The pros are that it’s conveniently located to Shinjuku main areas, the pods are mostly comfortable, amenities are handy including loungewear, slippers and toothbrush, hairdryers in locker area, the checkin process relatively easy and staff are very helpful. The shower pressure and temp is great and there is shampoo, conditioner and body wash.
The cons are that there is a lot of people in a cramped space, especially when trying to access luggage. There are only 6 sinks and 5 showers for at least 40 people, so mornings are hectic and it’s almost impossible to get a sink to brush your teeth. There are a lot of people staying on one floor and all 4 nights there were people talking loudly until at least 2am. The pillows are atrocious, they are rock hard. I bought a pillow from ikea after one night. There is only one lift so it takes a long time to get up and down. The emergency stairs are locked which I found concerning. If anything happened you are trapped inside. The 9th floor lounge is ok. There is a basic vending machine but that’s it. There are no kitchen amenities which is a shame. I would prefer to stay somewhere else next time, but I would also stay here again for the convenience and price. This place left me with mixed feelings.
Karen
Stayed 4 nights in Aug 2024