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19 Jan 2024 by ANA InterContinental Tokyo
Dear Kristiina,Thank you for sharing your valuable feedback with us. We are delighted that you enjoyed our fitness gym and found the rooms to have a clean and peaceful atmosphere.However, we apologize for any inconvenience caused by language barriers during your stay. Please rest assured that many of our staff are currently undergoing English conversation lessons to better assist our customers.We would also like to inform you that we are currently undergoing renovations, and some of our refurbished rooms have already been unveiled. We hope you will consider staying with us again, as this will undoubtedly enhance your overall experience.Warm regards,ANA InterContinental Tokyo
The property will be renovating from 2 October 2023 to 14 December 2024 (completion date subject to change). The following areas are affected:
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.
InterContinental ANA Tokyo, an IHG Hotel offers its guests a seasonal outdoor pool, a 24-hour fitness centre, and a children's pool. There are 7 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi and wired Internet. Business amenities include 4 meeting rooms and limo/town car service. Event space at this hotel measures 355 square feet (33 square metres) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury InterContinental ANA Tokyo, an IHG Hotel. An airport shuttle at scheduled times is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed
Self parking (surcharge)
InterContinental ANA Tokyo, an IHG Hotel offers 844 accommodations with minibars and a safe. Televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include slippers, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Cascade Cafe – This restaurant serves breakfast, lunch and dinner.
Atrium Lounge – On-site lobby lounge. Open daily.
The Steakhouse – This steakhouse serves lunch and dinner. Open daily.
Unkai – This fine-dining restaurant specialises in Japanese cuisine and serves lunch and dinner. Open selected days.
24-hour room service is available.
A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness centre.
Children aged under 12 years old are not allowed in the swimming pool without adult supervision.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
A scheduled power outage will take place on January 14, 2025, from midnight to 5 AM. All facilities that use power, including lifts will not be available during this time. The internet service will not be available from 11:30 PM on January 13 until 4:30 AM on January 14, 2025.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
The optional pool fee varies per date, pool session time, and guest age.
Renovation work will take place 8 AM-6 PM, Monday-Saturday. There will be no construction work on Sunday and public holidays.
A fee of 5000 JPY applies to children ages 4-12 for the club lounge. There is no fee for children ages 0-3.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
